Best Bank in Florida
Loyal customers for over 17 years. My wife and I and our daughter’s family have benefited from the services of Suncoast through no cost checking accounts, low cost auto loans and personal loans, low interest credit cards and competitive savings accounts. Also, very competent and professional customer service dedicated to aiding their members when needed.
Show less
Business
I love the suncoast app but I have a business and have a business account also with suncoast and it’s just not easy to use. Every time I need to switch from my personal to my business account I literally have to turn the phone so that it won’t get my Face ID so that I could input that long member Id and password…. I wish they combined both into the same account like every other bank does…..It’s a no brainer and I just wish they just fixed that simple inconvenience.
Show less
Technology and detail is significantly lacking
I opened a checking, savings and mortgage account with Suncoast to take advantage of a low interest rate. I find the app technology to be significantly behind other financial institutions. The bank has daily transfer limits of only $1,000 and they limit the amount of mobile check deposits to only $2,500. The bank is not setup to accept an online bill pay from Bank of America. I find it extremely difficult and time consuming to make a mortgage payment or transfer money into the account. I will ultimately have to drive to a branch location twice a month to physically deposit a check… which feels very much like the late 90’s. The technology and system limitations are in need of an update.
Show less
Response from developer
We apologize for any difficulties you are experiencing and appreciate your feedback. Please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm. We might be able to offer assistance and alternatives until we can address the items mentioned in your feedback. Thank you for being OUR member.
Great Credit Union!
Everyone has always been really helpful and very nice here. The online banking and app have always worked well for me, but I would like to see some improvements. I actually emailed Suncoast and they followed up with me to get my feedback, which would never happen at a big bank. Looking forward to the website and app refresh that you all have planned! The only thing I would like is we changed outside if that is to see larger transfer limits to external accounts. The current limits feel a bit low when compared to other financial institutions.
Show less
Response from developer
Thank you for your review. We appreciate your valuable feedback and have passed it on to our developers. There is digital banking redesign efforts planned for the future. We can't wait to see what you think when it happens. Thank you for being OUR member, Stay Safe & Healthy.
New bank
I have banked at another bank for 32 years my account was hacked and couldn’t get to my my money for almost 3 weeks!!
They didn’t care. My money was on hold They were investigating. Which I get but I need some money
I decided to open an account at SunCoast while I waited for my bank.
Wow! Everyone is so nice. I received a Thank you card in the mail for opening an account. When I go in to make a deposit everyone is SO nice :) I love it!! Love it!
They didn’t care. My money was on hold They were investigating. Which I get but I need some money
I decided to open an account at SunCoast while I waited for my bank.
Wow! Everyone is so nice. I received a Thank you card in the mail for opening an account. When I go in to make a deposit everyone is SO nice :) I love it!! Love it!
Show less
Frequent daily use, but needs color changes
My only complaint is that the size and colors of the numbers in the accounts ( for example details of deposits, and pending blue withdrawal ) are just too small and the color does not stand out against the background.
Otherwise the app is user friendly and bill pay is convenient.
Otherwise the app is user friendly and bill pay is convenient.
CD’s
I cashed a CD in Five months ago when it came due. The CD and the amount of the CD still appear in my Sun Money list and in the total of my accounts on the Sun Money account page. Very frustrating not to have the amount of all my accounts matching the APP. Negligence!
In a response to my previous review, I received an email from APPLE which encouraged me to telephone a Suncoast phone number to resolve the issue. I telephoned the number and the extension and after 16 1/2 minutes a recorded message stated that there was no one at that number. I then called Suncoast and talked to a representative for almost 25 minutes and was finally told that the total of my accounts on the Suncoast website does not and will not the total of my accounts in the “Sunmoney” section of the Suncoast APP. Conclusion: The Suncoast APP is useless with regard to stating a total of all my saving accounts.
In addition, the Review Page of the APP has not posted my negative review.
In a response to my previous review, I received an email from APPLE which encouraged me to telephone a Suncoast phone number to resolve the issue. I telephoned the number and the extension and after 16 1/2 minutes a recorded message stated that there was no one at that number. I then called Suncoast and talked to a representative for almost 25 minutes and was finally told that the total of my accounts on the Suncoast website does not and will not the total of my accounts in the “Sunmoney” section of the Suncoast APP. Conclusion: The Suncoast APP is useless with regard to stating a total of all my saving accounts.
In addition, the Review Page of the APP has not posted my negative review.
Show less
Response from developer
We apologize for the difficulties you experienced. Please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm. We would love to help troubleshoot the issue with you. Thank you for being OUR member.
Pretty good, UI could use some updating
The app works. I’m able to do everything I need on it. (Checking my balance, mobile deposits, etc.) it’s just the that interface looks and feels outdated compared to rivals. Would also appreciate having true 2FA that works with authenticator apps. Also would appreciate being able to hide accounts I don’t use from the main screen. Overall, pretty good and totally functional, but could use some updates.
Show less
Ex banker of Capitol One
As I was not happy in the lack of culture of my branch and my experience being asked to hold back my culture. I offered to them many times my technical culture and suggested everything you have mastered in this app. It takes insight and inclusion, Suncoast embodies this very well. Oh, my position, Relationship Banker (knee jerks welcomed, I felt the same as I cried at my desk) and my relationship with my hair and ethnic culture was too much in 2013. I’m scarred and now happy to see, that my ideas and thoughts were not just my own and Suncoast is closer to Home. Should hire me bilingual🤷🏽♀️.
Show less
Depositing checks
Since getting a new iPhone that has a large screen ratio then my previous one when depositing checks the camera icon is almost cut off and has a smaller touch area then my previous phone. Everything thing else design wise fits on the screen without cutting off any text. Would be a nice update to also fix the touch radios for the iPhone 12 when depositing checks via the app.
Show less
