Suncoast SunMobile User Reviews

Suncoast SunMobile

Suncoast Credit Union

Finance

Reviews Summary

Positive highlights

🤝

This app hasExcellent customer service

💳

This app hasEasy to manage accounts and make payments

🔍

This app hasGood fraud prevention and security features

🕰️

This app hasConvenient banking hours with video tellers

🏦

This app hasPositive experience for new customers

💰

This app hasCompetitive rates on loans and savings

🌐

This app hasSeamless online and mobile banking

🤝

This app hasPersonalized attention for members

Negative highlights

🔍

This app hasLimited mobile deposit limits

🔍

This app hasInability to set up automatic transfers between accounts

🔍

This app hasOutdated user interface and app design

🔍

This app hasInconsistent bill pay experience and delays

🔍

This app hasDifficulty managing business and personal accounts separately

🔍

This app hasTechnical issues with login and mobile deposit

🔍

This app hasLack of integration with external financial apps

🔍

This app hasInconvenient branch locations and parking

Top reviews

Most RecentHighest RatedLowest Rated

Worst fraud protection team I’ve ever dealt with

Reported fraudulent charges as soon as they appeared on my account while they were still pending. They said they can’t do anything and I had to file a dispute. I called them the next day to make sure i did everything right, got a greeter who said everything was submitted and it will be 7-10 business days until it’s resolved. 16 business days later and nothing, they don’t even verify purchases don’t let them tell you they do and god forbid you call them your looking at over an hour and a half or they just don’t answer. They say making a dispute is fast an easy 😂 just look them up on credit union review sites and you’ll see the truth.

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Blahahhhh

4 years ago

Amazing App, Annoying Bugs

Love the app because it makes it easier to pay things off in a quick effective manner and know what you have and where it goes. However the last update seemed to have disabled iPhone Face Recognition. It worked fine yesterday before it stated that it was unavailable and they would contact a system administrator. Now (next morning) it doesn’t work at all. I’ve used Face ID so much I forgot my password. Amazing app but I hope that bug gets fixed soon.

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Nysu239

4 years ago

Response from developer

We apologize for the difficulties you have experiences with iPhone Face Recognition and our latest update. Please reach out to our Digital Banking Support team at 1.800.999.5887 extension 88600 for further assistance. Hours of operation are Monday to Friday, 8:30am to 5:30pm. We want to troubleshoot the issues you are experiencing. Thank you for being OUR member.

Kickass!!!

Your bank is awesome! I have already recommended it to three of my friends one of them has opened an account and the other two were doing it shortly. Everybody I’ve dealt with with your company has been overly nice and extremely professional whatever it is keep it going and open up a branch in Southern California preferably San Bernardino or LA or Redlands because I plan on moving there in a few years a few months sorry and I would love to have you guys still I don’t want to switch to a different bank

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69$Cottp23

4 years ago

Response from developer

Thank you for your awesome review and feedback. We loved every word you shared about how much you enjoy Suncoast. We love and appreciate your loyalty! Thank you for being a member of the Suncoast Family. Please Stay Safe & Healthy!

Review

I’d like to applaud all of you for always being so helpful, from the tellers, to account managers, people on the phone when you call. I especially liked the teller who helped me when I went in to get checks because we moved and I needed to send info on how to deposit a check into my account. I had forgotten to do this and my check was returned to them because I had closed that account when I moved.
Anyway, thank you for your help, especially as I am a senior citizen and you are always patient and for always providing service with a smile.

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evadacsw

5 years ago

Response from developer

Thank you for the wonderful feedback and review. It is an honor to be there for all of your financial needs. If there is anything we can improve, please let us know. Thank you for being a part of the Suncoast Family! Please Stay Safe & Healthy!

Amazing App!

We’ve been with Suncoast schools for about 8 years and never had an issue with the bank, employees or the app. I pay most bills, transfer money, and am able to keep a close eye on our finances. I love that every one of our accounts can be viewed simultaneously and I know exactly when my payments are due. It’s easy to use and self explanatory. Would highly recommend this app!!!

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HMaeRuth

5 years ago

Best credit union ever

Suncoast is the best financial institution I have ever dealt with. I have been a member for over 15 years and I always deal with the people inside at the Plant City Florida Branch. They are nicest people I have ever met they personally know almost every member, if not every member, that walks thru the door. Amanda,Paula, Bethany, and Denna are the greatest. They make you feel as if you are the most important person in the world every time you walk in. The place is always clean and they have never messed up any of my financial transactions. I would recommend this place for everyone.

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Mathead1234

5 years ago

Response from developer

We loved reading your review and feedback! We forwarded this directly to senior management and the Plant City staff! I know you have not only made our day but they will be smiling from ear to ear! Thank you very much for your loyalty to Suncoast and for allowing us the opportunity to serve you for over 15 years! WOW! Suncoast has absolutely the BEST members in the world! Thank you for being OUR member!

Easy navigation

I am finding the new app is very easy and quick to navigate. Also like the black and red ink son deposits and withdrawals. Easy to move money to pay bills. Wel,done. Thanks
One problem I recently incurred while looking at mr sfcu credit card statement. There were refunds but there is no way I can tell what retailer refunded me money unless I send in a request involving an employer. Not efficient. More info needed to know who I’m dealing with.

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knowedgable

5 years ago

Great bank terrible app

This used to be 5 stars all the way around. Today I logged in to do mobile banking and deposit my check as I normally do. Since they tried getting fancy with the app it’s slow and unresponsive. As I was depositing my check it just sat there spinning and said deposit unsuccessful - technical difficulties. I exited the screen and it shows it did deposit despite a n error message that it was successful. Wow talk about making your customers insecure about using your app. I have been a member along time but am considering a new bank if this doesn’t get fixed. I’d give it negative stars if I could. :/

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dbeezy3775

5 years ago

Smooth, Easy & Efficient way to bank.

I’ve been banking for over 60 years and have found that Suncoast is one of the easiest and most convenient way of banking for a professional like myself.
Transferring from one account to another, or from one bank to another has always been without a problem. Unlike other banks I have worked with in the past where there have always been issues. I’m thankful they are close by, and now opening remote offices throughout Southwest Florida.

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Maddyoh

5 years ago

Response from developer

Thank you for your long time membership and your positive review!

Mobile Bill Pay

This new method of bill pay has not started off right. I had a payment that was sent to USAA Auto Insurance and after the payment delivery date past I contacted them multiple times. Each time I was told they had not received my payment. After 10 days passed and they still had not received it (I had to call daily), Sun Coast FCU suggested that should put a stop payment on the payment, which I did. I then had to call USAA back and make my payment by phone to avoid it being paid late. I just made another payment which I automatically did by phone to USAA. Don’t understand why payment cannot be sent electronically as before your system recently changed. I can babysit my payments every time I schedule them. Please fix this issue and send all payments Electronically again...
Nothing has changed USAA information to send the Payment. I verified this with them as well.

Please go back to how the payment is deducted instantly when payment is sent rather than waiting a week or in my case about 10 days- then I had the stop payment done for the Lost payment that you sent... Please go back to the old Bill Pay Method... I’m seriously considering changing banks because I need to feel secure in knowing that once I schedule a payment, I know it will get to my Creditor...So not pleased.

Please fix the Touch ID feature upon logging in. It does not work. It constantly gives you an error and the only way to get-in is by keying in your Password.. Pls fix this !!

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cghxoxo

5 years ago

Response from developer

Thank you for your feedback. If any of the biller’s information changed between the time you originally set it up and our transition to the new system, it may have caused the payment to be sent as a check rather than electronic or the information on file may not be accurate. To resolve this, confirm the biller’s name, address and account number are accurate in our system. If you need any additional support, we encourage you to connect with our Member Care Center at 1.800.999.5887, Monday - Friday, 7 am to 8 pm and on Saturday from 8 am to 1 pm. We look forward to resolving this issue for you.