App was better before
This new & “improved” app is not as user friendly as the old version. There are utilities that previously took only 2 days to post because they were electronic that now take 6 days because a check is sent BY THE CREDIT UNION!!, If I wanted to send a check, *I* would mail it myself. And there is NO WAY to make electronic now either!
The set up for the entire bill pay is not laid out very nicely either & it requires you to manually enter the decimal point in the amount to be paid.
The part of the app that shows where ATMs are located works only for FL & was of no help when I went out of state for vacation. What good is that if you are unable to find an ATM when you’re on vacation???
I have had to “verify” my account &/or password several times if I sign into the app from my phone rather than my iPad, which is very aggravating!
Needless to say, I don’t like very much about the app, but the company & personnel at my branch office are top notch! 5 stars for them, & 1 star for their app.
The set up for the entire bill pay is not laid out very nicely either & it requires you to manually enter the decimal point in the amount to be paid.
The part of the app that shows where ATMs are located works only for FL & was of no help when I went out of state for vacation. What good is that if you are unable to find an ATM when you’re on vacation???
I have had to “verify” my account &/or password several times if I sign into the app from my phone rather than my iPad, which is very aggravating!
Needless to say, I don’t like very much about the app, but the company & personnel at my branch office are top notch! 5 stars for them, & 1 star for their app.
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Response from developer
Thank you for your detailed feedback! We are constantly working to better the features on our app. If you are still experiencing technical difficulties, please call our Digital Banking team at 1.800.999.5887 extension 88600. Hours of operation are Monday to Friday, 8:30am to 5:30pm. We would be happy to look into this for you!
Bill Pay fiasco after app update
The app updated bill pay to reflect only descriptions and not my company name I had listed so I can pay my monthly bills. An old company I no longer did business with resurfaced in my bill pay but I was not aware because only the description “loan” was visible, not the company name. As a result, they sent a payment to the wrong company. After several weeks of trying to get my money back, they have yet another app update in bill pay where THEY added company names with the description...AND IT IS ANOTHER WRONG COMPANY!!! I am flabbergasted at the level of incompetence and foresee yet another string of two hour phone calls in my immediate future to fix yet another mistake this bank has made. On top of this, they have hired on a third party call center to fix the massive amounts of customer complaints and the overseas call center has no idea what to do. DO NOT USE BILL PAY and if possible you’d be better off with a different bank.
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Response from developer
Thank you for taking the time to review SunMobile! Billers were initially listed using the nickname members provided to each biller/payee, which is intended to be a unique description of the biller instead of a general or grouping tag. We learned the nickname field was not used properly; therefore, the change of listing billers by name and nickname was implemented. In order to migrate at least two years of transaction history, we migrated all billers with successful payments within the last two years. Keep in mind, members are able to delete billers that were migrated and are no longer needed. Our Member Care Center continues handling all of our serving calls. Escalated requests might be handled by a specialized group of Suncoast employees, with the support of our service provider. If you still need assistance, please call us at 1.800.999.5887.
Inconsistencies.
I prefer the old app. The new bill pay app is clumsy.
A separate choice to update creditors from a list was more diciest than pull out tabs and little pencil icons to edit addresses and account numbers. The inconsistency that now occurs throughout the app is when entering amounts of money. Transfer work the old way where you don’t have to enter a decimal point. However, now when entering amounts for bill payment require it. If your not focusing, you may end up paying 100 times too much. The 100, 200 Tap areas also are superfluous and easy to accidentally enter. I hate the new app.
A separate choice to update creditors from a list was more diciest than pull out tabs and little pencil icons to edit addresses and account numbers. The inconsistency that now occurs throughout the app is when entering amounts of money. Transfer work the old way where you don’t have to enter a decimal point. However, now when entering amounts for bill payment require it. If your not focusing, you may end up paying 100 times too much. The 100, 200 Tap areas also are superfluous and easy to accidentally enter. I hate the new app.
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New Bill Pay is bad
The app has been great and I have used it for years. Simple, intuitive, and loaded fast. The Bill Pay section was recently “updated” but it is more like a downgrade. Before the update I was able to set up a payment and usually the next day the payee would receive my payment and the funds were withdrawn from my account. I set my latest mortgage payment up and it took 12 days for my mortgage company to receive my payment and it has now been 15 days and the funds have yet to be withdrawn from my account. The Bill Pay UI is clunky, unresponsive, and loads very slow.
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Love myCredit Union
I have been a member for about 30 years.
I have saved quite a bit of money using the credit union to buy many cars. I know of at least two occasions when SCU talked to the financial man at the dealership and they came down substantially on the price. I kept my account when I moved up north for 10 years and did all my banking online with absolutely zero problems. I have always had fast, friendly and very satisfactory service.
I love the new online updates. I don’t think it could be any better.
Signed,
A long-time, Happy Member
I have saved quite a bit of money using the credit union to buy many cars. I know of at least two occasions when SCU talked to the financial man at the dealership and they came down substantially on the price. I kept my account when I moved up north for 10 years and did all my banking online with absolutely zero problems. I have always had fast, friendly and very satisfactory service.
I love the new online updates. I don’t think it could be any better.
Signed,
A long-time, Happy Member
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Response from developer
Thank you for feedback and for being a longtime member of our Suncoast family!
Great Features
Everything I’ve needed to do with Suncoast has been accessible on the app. The only thing I’ve struggled with is figuring out how to make payments to a credit card and find details on certain accounts. I’d like to see more detail when I click on my credit card or auto loan accounts. I’ve been able to transfer from my savings account but setting up autopay and/or transfers and payments I can’t seem to find details on. Everything else I’ve needed has been doable from the app which is great!
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Black screen and clunky interface for disputes
Spent 5 minutes filling in all the information required for a dispute. Then went to include documentation for the case, but needed to take pictures. There’s no option to take a picture in-app, so I switched to the camera, took the picture, and switched back. When I came back to the app moments after taking the picture it had logged me out. Upon logging in all of my case details were now gone. There should be an auto-save feature on case details or at least a warning to take case pictures before filling out the information.
I then began the process of retyping the information and it proceeded to suddenly display a black screen which once it fixed itself had logged me out again. I already don’t like mobile experiences and this another app to add to the list. Back to the desktop PC...
I then began the process of retyping the information and it proceeded to suddenly display a black screen which once it fixed itself had logged me out again. I already don’t like mobile experiences and this another app to add to the list. Back to the desktop PC...
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Response from developer
Thank you for your feedback! Our support team will review.
Flexibility
I’m a retired teacher living 500 miles from the Florida Suncoast now for over 10 years and SCU is still my “financial go-to” for all my needs including loans, automatic bill payments, credit cards, debit cards, IRA activities, and ATM transactions. Any questions are taken care of through telephone calls but mostly through email contact in timely fashion. SCU has been my main financial institution since 1971. My spouses and extended family members began using SCU when they came into my life. To say I am satisfied with SCU is an understatement.
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Main features work...
Main features work... its the SunMoney budget system that could use work on both online/emails and through the app to update on purchases. Because it’s not the most reliable and I just end up keeping track pen and pencil. The Category spending needs a better UI for how much is spent for each category and changing labels/ it should remember the category I’ve changed for a particular store (ei grocery vs. dinning out for Walmart). It could be a really useful tool but it’s just not quite user friendly or consistent with how it updates you on your spending.
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User friendly efficiency
This is a very intuitive app that makes banking easy to do online. The ability to do fund transfers, bank deposits from checks, and Bill pay are all easy to access from home. The only thing I would like is to be able to set up bill pay on this app and not have to use my computer to do that. Suncoast is a great benefit for its members.
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