Blocked From Account; Terrible Customer Support
I periodically get logged out of the Instant app which usually isn’t an issue as I’m able to log back in with FaceID. However a few days ago this was no longer an option and the password for my account either does not exist (because of FaceID?) or has been lost from my passwords app. Attempting to reset my password initially gave me an “unable to connect to Instant please chxj your internet connection” message. I contacted support and spent 45 minutes (15 on hold waiting for someone) attempting to reset my password—all attempts failed as I would be immediately redirected to the app’s main login screen. Now my account is blocked and I cannot access it until “senior staff” resolve the issue. While I presume I can use my instant card, I cannot transfer funds into my primary bank account to pay for bills, etc. until “senior staff” gets around to the issue.
Before this, I experienced an ongoing issue of not receiving push alerts when tips had been paid despite deleting and reinstalling the app several times.
Before this, I experienced an ongoing issue of not receiving push alerts when tips had been paid despite deleting and reinstalling the app several times.
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