Search Doesn't Work Properly
It's fine on the website but finding accommodation in a specific area is nigh on impossible in the app. The map view only ever loads the top three results. Surely this is a glitch? I wondered if there was something in my settings but I can't find anything, nor would it make sense to have a default search setting that only lets a user see three options. And I can't even narrow my search to get a more appropriate top three; I want to stay in Carlton/Fitzroy, but the top three options that come up are always down by Southern Cross Station and around the river, even if I choose North Carlton or North Fitzroy as my destination. If I'm travelling to North Fitzroy, how is a hotel in Southbank a top three option? And filtering is no help, because a lot of the Area and Popular Location options just don't show up in the filter list. I tried selecting University of Melbourne, but it errored out, and when I tried again, that option wasn't there.
Expedia definitely does have accommodation available in the area I'm after, it's just impossible to find using the app alone.
To use the app, you effectively need to search the website first and save your accommodation or package favourites, then find your saves in the app later. And I am not sure you can see the app specials if you save on the web first anyway. So until they fix the search mechanism, in particular the map view, the app is basically redundant.
Expedia definitely does have accommodation available in the area I'm after, it's just impossible to find using the app alone.
To use the app, you effectively need to search the website first and save your accommodation or package favourites, then find your saves in the app later. And I am not sure you can see the app specials if you save on the web first anyway. So until they fix the search mechanism, in particular the map view, the app is basically redundant.
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GC Chevronne Renaissance beauty!
Best location, fabulous apartment for the family and we loved every minute of our stay! Brilliant location to check in and out - thanks for your communication and flexibility!
The two Pools were amazing and we all loved them!
Having a supermarket just a lift ride away- awesome and we want to come back!!
Thank You
The two Pools were amazing and we all loved them!
Having a supermarket just a lift ride away- awesome and we want to come back!!
Thank You
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They don’t care about Covid
Booked a stay in Fort Wayne, Indiana and my husband was diagnosed with Covid a few hours before we were scheduled to leave for our trip to come and stay there. I called the hotel directly and they told me in order to cancel. I would need to go through Expedia as they are a third-party carrier. when I called Expedia and spoke with the rep, they told me that they would have to call the hotel or I would have to call the hotel. It seems that neither side really knew which one was responsible. The Expedia representative outright lied to me and told me that they talked to the front desk manager and the front desk manager told them that they were not willing to cancel it. When I talk to the front desk manager, when I went to check in, they told me the Expedia said they could not refund the money. They did not care that my husband had Covid. They did not care that we were going to be staying in the hotel and they did not care to just refund the money based on a serious illness that could not be controlled. He had been to the doctor at 11 AM and we found out then and I called the hotel at 12:15 when we got out of the doctors office but they did not care about that. The hotel did not want to cancel it because they could collect my money then book my room and dip. And Expedia didn’t want to refund my money because quite frankly they obviously just don’t care. Highly recommend another provider for discount hotels and or just calling the hotel directly.
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Response from developer
Thank you for letting us know, we’re sorry you’ve had this poor experience. We’d like to try to address this for you, but the app store does not have direct messaging. Can you reach out to us at Expedia.com/service with your name and itinerary details, so we can investigate?
Left me hanging
So, I booked a hotel in advance, two queens non smoking. Tried going to the hotel at 1pm and they wouldn’t let me get in early. So I left and had things to do. Arrived at 920 pm. The hotel did not have any of the rooms I booked available and would not refund. I messaged Expedia 27 min wait to chat to an online thing. It’s late l. The hotel had one king with a pullout. I have two teenagers, one girl one boy and myself. Not ideal, I agree because it’s late. Well the door of new room will not open. Multiple back and forth later to the room and back, and the hotel guy tried to shoulder his way into the room and the door still won’t open. It’s the literal last room and won’t open. Then Expedia won’t just refund it’s delayed. I have upset kids and I can’t even search on the phone because it will close the browser. They finally refund land don’t offer to make anything right. And I had 3 different agents because they kept leaving the chat!!!! Just refunded your account at 1030 pm on a Saturday night. No offer of another hotel, no credit! So I found my own hotel! I’m furious! And have two upset kids and we are just here for a soccer tournament!
Moral is to never ever pay the hotel ahead of time as it’s hard to get money back and two call the hotel to make sure what you booked is actually secure. And three they don’t care about you as a customer and if there are issues you are on your own!
Moral is to never ever pay the hotel ahead of time as it’s hard to get money back and two call the hotel to make sure what you booked is actually secure. And three they don’t care about you as a customer and if there are issues you are on your own!
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Response from developer
Hi, thanks for letting us know, we’re sorry you experienced issues with the Virtual Agent. We’re looking into this and appreciate your feedback. As we can’t message you here, you could visit Expedia.com/service. for more help or if needed, chat with one of our experienced agents by selecting “Chat now”.
Just the worst.
I’m sure when this website works it is great. However when there is a problem the customer service god awful. I spent over 12 hours trying to resolve the problems that expedia created. It was almost impossible to find anyone to actually speak to and the online “help” constantly tried to redirect me to options that had no relation to the problem I was experiencing. Everything is outsourced to agents who either, don’t care or, are so poorly trained that they don’t know how to help. I would recommend not using expedia based upon my past experiences. expedia’s version of customer service made me want to rub sand directly into my eyeballs whilst stamping my feet as hard as possible into a giant tub of Lego and upturned plugs. It is difficult to express how bad expedia can be through words alone. As the customer I offered them multiple easy ways to make the problems they had created right. They, at every opportunity, decided it would be better to try and irritate me further. If that was their aim they did a great job. I sincerely hope that expedia will go bust and no one else will have to suffer the insane levels of stupidity and incompetence that I encountered. Zero customer service. Zero stars - one is too many. After all that misery I find out they are Zionists. Free Palestine. Boycott israel. F expdia
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Response from developer
Hi, we're so sorry to hear this. We want to improve your Expedia experience but can't direct message on this platform to understand more. Please reach out to our direct support channels at Expedia.com/service, so we can look into this and resolve it for you.
Be careful! Not good company!
Before, many times I used to buy tickets trough this company. Service was good. But my last experience was awful! I almost had heart attack and I still have a lot of stress! Our daughter lives in Michigan state. We live in Oregon. Our daughter lost her plug, was experiencing preterm labor (at 34 weeks of pregnancy). Was rushed for medical evaluation and overnight monitoring to the hospital where she started having contractions. We were informed of what was going on and she requested that we (I and my husband/dad) come and help watch our grandson who is 3 years old, so her husband could be by her side if things progressed any further. We tried our best to change our tickets but it was incredibly difficult!!!! Finally all the headaches that we had, we run into another company and just bought another tickets with them. This has been most stressful and awful experience I’ve ever had with airfare customer service!!! We thought the whole reason for purchasing insurance protection in case of something coming up like this, that that’s what is for. But we realized that just A SCAM!!! I don’t think we will ever do business with this company again!!!! And all what we asked is for right things to be done and our money to be returned! But even we give them all information they take time and don’t return our money back! Very sad!!!!
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Response from developer
Hi there, we're sorry you've had a frustrating experience and want to help. Unfortunately, on app reviews we can't direct message to gather more details about your issue. Please reach out to our direct support channels at Expedia.com/service, so we can investigate and help resolve.
Green Island Resort QLD
Just had our 4th stay on Green Island. Everything went to plan except the Emerald Restaurant is now very disappointing. Only restaurant option and there is evidence of complacency and carelessness. Menu unchanged across our 6 days. It was limited. The food and drinks were significantly overpriced. Quality and presentation was poor for vertically every dish. Wait staff were friendly but poorly trained with no leadership. Everything else during our stay was just as expected. Room spotless and all staff terrific. A big shout out for Craig who took us out to the fabulous fringe reef again. Sadly, we won’t be coming back again because of the restaurant issue.
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Response from developer
Thank you for sharing this feedback with us, we’re sorry you’ve had such a difficult experience. We aren’t able to message on this platform, but if you reach out to our direct support channels at Expedia.com/service with your feedback, we will work to investigate so we can improve this experience in the future.
Awful
In this day and age, and with the money, experience and knowledge they must have at their disposal, to present to us this mockery of an app is truly unacceptable. I wonder if anyone involved in its development actually ever uses it? And if so would they themselves rate it higher than one star? I very much doubt it. Why oh why must reward points be added to your next trip by default? I wouldn’t want to use accrued points on a business trip if they were earned on a family holiday would I? Obviously Expedia think I would. Wrongly. Customer service: terrible. This app relies on virtual agents which run, one can only assume on an algorithm written in the 1980s. If, and that is a big if, you can actually navigate the app to find the option to speak to a human, set aside yourself at least an hour and try to remain calm as you will, as I did find myself speaking to an agent in a far foreign land with little or no information on your current dilemma. This app, sadly, represents a large faceless corporation and its utter indifference to the plebs that have to use it.
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Response from developer
We’re sorry you had this experience with the Virtual Agent and will investigate this issue. If you need help in the meantime, please reach out at Expedia.com/service. After you select “Chat now”, you can ask to connect with one of our experienced agents.
Horrible customer service - do NOT use Expedia
My husband and I booked a same day reservation at a Lodge in Michigan. We showed up around 8:30 PM and found out that Expedia had not yet sent the confirmation to the hotel, but Expedia DID charge my bank the full amount for the room. I then spent the next hour and a half trying to reach Expedia and figure out why they hadn’t sent the confirmation to the hotel. Expedia customer service automation line just
kept hanging up on me or kept me on hold for over an hour. Around 11 PM we were so exhausted that we gave up and just paid for a second room. I have requested multiple times for Expedia to contact me about this issue and no one ever has. They never refunded the charge to the room. Thankfully, the hotel listen to me and my problem the next day, and refunded me what they charged me for the second room. It was infuriating to know that Expedia will quickly take my money, but their behind-the-scenes processes are not completely worked out and it is NOT guaranteed that they will send the confirmation to the hotel. Please, if you can contact a hotel directly to book, their prices are often not much more expensive or just the same as on Expedia and it could end up saving you a lot of money - because Expedia does not care about you as a customer nor refunding money that it wrongfully charged you.
kept hanging up on me or kept me on hold for over an hour. Around 11 PM we were so exhausted that we gave up and just paid for a second room. I have requested multiple times for Expedia to contact me about this issue and no one ever has. They never refunded the charge to the room. Thankfully, the hotel listen to me and my problem the next day, and refunded me what they charged me for the second room. It was infuriating to know that Expedia will quickly take my money, but their behind-the-scenes processes are not completely worked out and it is NOT guaranteed that they will send the confirmation to the hotel. Please, if you can contact a hotel directly to book, their prices are often not much more expensive or just the same as on Expedia and it could end up saving you a lot of money - because Expedia does not care about you as a customer nor refunding money that it wrongfully charged you.
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Response from developer
We’re sorry to hear about this issue you experienced. Unfortunately, on this platform we can't direct message to gather more details about your issue. Please reach out to our direct support channels on Expedia.com/service so we can investigate. Thank you, and we hope we can help you with this situation!
Terrible Experience with Expedia
I am out of pocket $670Aud as Did not stay at premises as booked .
On arrival isolated location only way in snd out by taxi . Took nearly 2 hrs to get to it from Jrju Airport Sth Korea .
No one in ad on Expedia tells you it is on thr other side of island and no means of transport other than taxis.
Expedia needs to check out the places before travellers especially solo ones that places are accessible by all forms of transport .
On arrival I decided not to stay and luckily taxi driver waited for me.
Might add no one would have been staying there except me . Completely creepy especially looking at doors of room all were stainless steel . Not warm or welcoming at all .
Needless to say woman at front desk told me I would lose my money . I thought poor accommodation with Expedia insurance would cover it .
Woman was threatening in her tone . I walked away snd back to a recommended hotel in an ares that had plenty of facilities .
I have tried recouping my lost money with Expedia and wrote insurance as well . No go of course .
Do not prepay any hotel booking with Expedia as it is up to hotel if they are honest to refund .
In my case still trying .
Ontop of this my taxi codt me over $100 AuD for a long long ride to a miserable location snd hotel .
On arrival isolated location only way in snd out by taxi . Took nearly 2 hrs to get to it from Jrju Airport Sth Korea .
No one in ad on Expedia tells you it is on thr other side of island and no means of transport other than taxis.
Expedia needs to check out the places before travellers especially solo ones that places are accessible by all forms of transport .
On arrival I decided not to stay and luckily taxi driver waited for me.
Might add no one would have been staying there except me . Completely creepy especially looking at doors of room all were stainless steel . Not warm or welcoming at all .
Needless to say woman at front desk told me I would lose my money . I thought poor accommodation with Expedia insurance would cover it .
Woman was threatening in her tone . I walked away snd back to a recommended hotel in an ares that had plenty of facilities .
I have tried recouping my lost money with Expedia and wrote insurance as well . No go of course .
Do not prepay any hotel booking with Expedia as it is up to hotel if they are honest to refund .
In my case still trying .
Ontop of this my taxi codt me over $100 AuD for a long long ride to a miserable location snd hotel .
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Response from developer
Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?
