LHR London Heathrow Airport User Reviews

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Zones versus gates

Airport is more organized than our last trip. Clarification between zones and gates is a little confusing if you don’t travel through here a lot.

Great information, really helpful for us chauffeur service drivers

As a chauffeur collecting clients from Heathrow’s terminals it’s so helpful to have accurate flight information in advance so that we are able to respond to our clients needs whether they land early or late we are in position to collect them with a minimum of fuss and it’s helpful to be able to keep down their parking costs as waiting time is kept to a minimum A Webster AWebsterExecutive
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Find flights easily

This app can help you find your flight information and get good information on what terminal you are arriving at pr departing from. Definitely using this next time I fly to London.

Great for staying on top of your flight

First time at Heathrow and navigating the airport was so easy. The app keeps you up to date on your gate, boarding

Dreadful Update

What has happened to this app? I use this to do pickups from Heathrow and place flight arrivals into the my flights area as and when I receive, sometimes adding them up to a month in advance. Tried to add some flights for September… can’t search arrivals by date any longer… what?!?? Have to do multiple clicks and have to access via airline. So frustrating. Also the calendar is wrong… it says the 5th of September 2024 is a Saturday… when it’s a Thursday and the 30th of August is showing in September. Please fix and simplify. Terrible.
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Heathrow App

Overall it’s a good app. Within the detail it would be useful not only to see when flights have landed but also when they arrive at their gate.
Notification of flights arriving late could be signalled earlier to avoid leaving for the airport to soon.
When arriving flights are early or late an audible notification when flights are loaded in the app would be useful.
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Useless Waste of time

It doesn’t work any longer in the past month I have scanned the barcode almost half dozen times for more than 50 pounds and I got no rewards - spoke to duty free. Boots and shop salespeople at Heathrow and they said it’s a very common occurrence. I don’t recommend it any longer.

Helps navigate a huge airport

Very helpful getting around

Very useful app!

Needed to switch terminals and this led me the right way!

Really really bad

This app is a disaster. You log in to book parking. But to use any membership rewards you have to log in separately. Again. And it’s impossible to use those membership rewards. Credit card info doesn’t automatically populate. No email address to contact them, just a premium rate number. Someone probably got paid a lot to create this excruciatingly painful experience that is designed without any intuition, except giving users that increasingly common feeling that they don’t care, just pay.
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