best mortgage company by far
I have been involved in real estate as an agent, builder, home remodeler and homeowner over the past many years and have dealt with many mortgage companies. This is the only one to use anymore. They have a well put together system. From the moment you contact them they are on top of your loan or refi with an entire team and you are kept completely up to date through their well designed user friendly app and online website. You are assigned a rep to oversee and answer any questions who is readilly available. Top notch service!
Show less
They will tell you one thing and do another!
This is our 2nd loan with them the first one was an awesome experience- this one since they have revamped the process has been disappointing. When we questioned them on how they were using some of our funds they stated it would be returned to us. When they actually did the refinance they took the funds and used them (btw not line item out). We called and spoke to them and they found the tapes where they improperly informed us and are coaching the person. Welp unfortunately saw several other reviews after the fact that this is now something that is happening quite frequently- be aware that even if you get clarification beforehand that they will do what they want with your money later and oops all you get is several phone calls and don’t worry we are coaching them for the next person! Don’t believe them!
Show less
Low rates, but horrible at explaining things to people
I like the fact that I don’t have to shop around because their rates are hard to beat, but the customer service is less than desirable. Just straight up lack of communication. Having to explain myself to every person I talk to is exhausting. I have a VA loan. It was one of the worst experiences I’ve endured. The so called VA expert sent me to the VA hospital in Detroit to obtain information. They all asked me why I was there. I did most of the leg work myself. Figured it out as I went along. Didn’t hear from the expert the last two weeks leading up to the close. He sent me a text saying congratulations, the day of. Was Looking to refinance, but I think I’ll be taking my business else where.
Show less
Wasn’t a fan, but now I’m FANTASTIC
I thought this whole online Mortgage thing was a gimmick. But it’s not!! The online version is amazing and then I needed to take action on a question while I was at work and they suggested the app for my phone. I downloaded it and it uses facial recognition if you want it to. I was in and running in seconds. Now i don’t even bother checking online, I just click the app, see things are good and boom I’m done!! Quicken loans sold my old house for me no problem, then found me a new house, then finances it with a low rate!! I’m a fan for life!!!!!
Show less
Very bad service and people don’t know what they are doing
I would never recommend going with quicken loans I’m buying a house and they had me send in all this paperwork and then told me I was conditionally approved . Then they had me send in more telling me I was guaranteed approved . Next thing I know 2 days from my closing they tell me that they messed up and forgot a document and had to push my closing back . I had to reschedule movers and my internet appointment . Then they reach out two days later saying they are having a problem approving me even though I have near perfect credit . Now I need someone to co-sign mind you that I already told my apartment I’ll be out and this company seems like they have no clue what they are doing . I should have just gone through the bank .
Show less
They tried to make me commit before discussing terms
Was looking at finance options for a new home. Started the process and was contacted almost immediately by Tom Diaz. Everything was going along smoothly and tell he wanted to discuss the terms for a VA loan. Before he would give me the terms he wanted me to verbally commit to what he had to offer. Let me repeat that they wanted me to verbally commit to a home loan without telling me the interest rate and type of loan. He got rather testy at this point when I challenged him on this. He tried to use strong arm tactics citing my current situation and use it as a reason why you wanted my verbal commitment before hand. The conversation ended almost immediately after word. If this guy represents Quicken loans (Rocket) and the quality of people working for them you need to be very very careful before you commit.
They are salesman just like at a used car dealership.
They are salesman just like at a used car dealership.
Show less
Response from developer
Hi Dayfd, I am sorry to hear you did not have the greatest experience with us and you interaction with Tom. We would love to have the opportunity to look into what had happened and hear more from you. Please email me at Dan@quickenloans.com and we will assist you further.
Principle payment
You should have a place to set up automatic principle payments for weekly, monthly etc. so you don’t have to do a one time payment each time. Bill pay through banks are better but then you don’t apply it to principle you adjust payment for automated amount. Which it should not. I have called twice. So I am trying the one time payment on app to apply to principle. Just want to set up automatic payments to principle rather than having to go do it each time.
Show less
Excellent product, technology, interface, and customer service.
The subject line speaks for itself, but I will elaborate a little further. I am currently involved in a relatively complex real estate transaction that involves multiple pieces of property along with multiple buyers and sellers.
Adam Kinczkowsi is the mortgage specialist handling 2 of the transactions. Initially, I assumed that this would be organized chaos at best. I was WRONG. Adam has turned this into a harmonious and fluid process. He has been nothing short of phenomenal with the level of service provided. Adam is a wealth of knowledge and he has provided rapid support to any matters that arise.
Now on to Rocket Mortgage. They are incredibly competitive as far as rates and fees go. Their app and web interface are extremely user friendly. They also offer some other features that I will be utilizing after this sale goes through. I also like that they will be servicing the loan and not selling it off right after closing.
Great work Quicken/Rocket Mortgage!
Adam Kinczkowsi is the mortgage specialist handling 2 of the transactions. Initially, I assumed that this would be organized chaos at best. I was WRONG. Adam has turned this into a harmonious and fluid process. He has been nothing short of phenomenal with the level of service provided. Adam is a wealth of knowledge and he has provided rapid support to any matters that arise.
Now on to Rocket Mortgage. They are incredibly competitive as far as rates and fees go. Their app and web interface are extremely user friendly. They also offer some other features that I will be utilizing after this sale goes through. I also like that they will be servicing the loan and not selling it off right after closing.
Great work Quicken/Rocket Mortgage!
Show less
Wasn’t amazing for us
After qualifying to purchase another home and having our current listed, we were told no problem to buy non-contingent. Everything was statue quo until 3 days before closing when they said we couldn’t afford it! Having all the income verified well before they were not going to close the loan. This was beyond the most stressful thing we have ever encountered. Luckily and I stress luckily because this doesn’t ever happen; We had an offer on our current home and were able to push our seller for 2 weeks and were able to close. It has been 4 months and we still don’t believe it did work out for us. We really could have lost our dream home all because of Quicken Loans. It was really a disaster.
Show less
Did not want to REFINANCE
I did not want to refinance, but Rocket Mortgage’s deal was so easy to process that I went through it in about 14 days.
Got my loan in less than a month. Even came to my home so I did not have to leave my rocking chair. (No bank does that)
I got a low rate around 4 1/8% which saved me close to $400. Wish I had taken the original loan out with these guys. But then again ,the are located in Detroit and all them🌶 guys are gangsters who I would not deal with. Anyway. Hooray 😜
I would deal with this group again.
Got my loan in less than a month. Even came to my home so I did not have to leave my rocking chair. (No bank does that)
I got a low rate around 4 1/8% which saved me close to $400. Wish I had taken the original loan out with these guys. But then again ,the are located in Detroit and all them🌶 guys are gangsters who I would not deal with. Anyway. Hooray 😜
I would deal with this group again.
Show less
