Leave a Review Lookout Life
Can not unsubscribe from this app
I have been trying for over a hour to unsubscribe by following the instructions posted. However, there is no way to do so. I have sent a message and will wait to hear back from your company. It’s rather ridiculous not to have a customer service contact number. I will screenshot this just in case it will be needed later on down the line if I am not able to cancel this subscription before my free trial is over. If worst come to worse, I will cancel my credit card and get a new one. Not sure about the service that this provides but I don’t like the fact that I have to keep the app running in order for it to remain working. I rather not have to do that as it runs my battery down very quickly.Show lessTaja711
VPN wouldn’t allow to connect over Wifi
I have been using Lookout for a few months. I liked it and felt good about upgrading to Premium. It worked for 3 months just fine. A month ago I would unlock my iPhone and try to open the web browser or Facebook etc and I couldn’t connect. I’d toggle the Wifi off and on. I also would toggle the VPN. I reset network statistics. I forgot network. I tried everything for a month. I used all my phone data. I’m not very tech savvy at all. I found out if I unlocked my phone and turned off auto lock and left Wifi connected for roughly 3 to 4 minutes I could get into any app easily. I was really frustrated so today I thought could it be Lookout? I deleted the app and immediately I could unlock my phone and it would let me get into any app needing the Wifi. I’m not sure what changed after everything worked fine at first but I canceled my subscription immediately.Show lessdalejrrocks04
HORRIBLE!!
From the very first day it hasn’t worked properly. I tried to test the find my phone feature but when I did it was unable to locate my phone . On top of that it didn’t screen. It keep telling me it’s in the queue and it will screen when it’s Connect to the phone is turned on.
Also, online it displays 2 devices it’s more likely for a bird to give birth to giraffe then to get help! I was on hold for 1hr 45mins. I really don’t understand, how do you stay in business if you are unable to service your customer and provide basic customer service.Show lessLadyMo44
I misclicked on an ad and...
I already needed this app- but onto the story.
I was just browsing the internet, asking questions and there’s this add that pops up. I misclick on it and then it sent me to this website that told me I was being hacked and my location was being tracked down. I panicked and installed this. I was afraid it was all real but until I scanned I felt like I could trust this app. All I must say is that the experience so far is going great and I just want to thank you. You saved my life, trust me!Show lessYouDon'tNeedToKnow.
Not what it used to be...
I had been using premium Lookout for two years. The first year was great. Very helpful and informative. Worth the $99. However the past year it would update me on leaks of my information, yet not the sources. Only the date the leak occurred. I’m talking about serious information. I called, because this is what you pay $99 for. No help at all besides to say THEY knew the source of the leak (the Dark Web!?!) and had nothing else they could tell me. WOW! I’m not computer savvy but isn’t the Dark Web something that is only used by the truly sick-minded people in this world that know how to build a computer to get into this sort of website?
That aside, Lookout was no help at all with this disturbing situation. How were they able to have this information yet it was not listed on my notifications of source of leaks? What was I paying $99 for? Thankfully, after many emails, calls, etc. I was able to receive a refund. This one is NOT easy to get out of once you are “locked” in so please use caution if you plan to use their “premium” services.Show lessArchedeyebrow
Just hope nothing goes wrong
I got an email saying that my SIM card was removed when that would be impossible unless my kids took it out. I asked customer service if it was a phishing scam? They replied saying my answer was in the FAQs. First of all, I’m not an idiot. I checked there first before going through the effort to contact customer service. Second, there is no such FAQ for my question. So I replied to customer service. They responded saying they will update the FAQs. That’s it. They could have just answered my question. Would have taken just as long and made a customer happy. Such a joke of a service. Don’t pay for the subscription unless you want poor communication and even worse customer service.Show lessBigSun56
Lookout Rocks!
I’ve been using Lookout for 3 years or so. They will notify you immediately when things are “not right “! My phone has been hacked for the same amount of time. With the alerts they give you. If it’s a KNOWN HACKER, meaning, someone you probably know and by the information they give, I. E., your sims card has been taken out of your phone. Followed closely by another alert stating your sims card has been placed back in your phone, or a sims card has been replaced back into your phone. Geeez!!! That means they had my phone in their hands. 0h! At 2:00:am or 0600am, that about narrows it down doesn’t it! 🥺😔NOOOOOOOOO! Not another betrayal.!😡That’s a whole different story in itself! Bottom line! Worth every cent!!!! Blessings to you all, Jennifer Doviak, RNShow lessSprinting away!
Lookout upgrades without consent (@BeckV)
This is an updated review:
I started using the base subscription on my new iPhone 11 on May 22, 2020 and was undecided on whether I wanted to upgrade or not but then realized the next month, June 22, Lookout updated my subscription without my knowledge to the “premium” package. I decided to keep it since at that time I wasn’t having any issues (that I was aware of), however, the next month, July 22, Lookout did it again and updated my subscription to “premium plus” without my knowledge or contacting me.
Frankly, if this app worked well I might have chose to upgrade my subscription MY SELF but it doesn’t. The VPN keeps disconnecting, I’ll get false alerts and it doesn’t show me further information and some sites are still able to see my location. Most of all... the fact that Lookout goes into your account, upgrades your subscription and takes out automatic payments without your consent is sneaky and utterly absurd.
I started using a VPN after my previous iPhone was hacked and the people were threatening me. This VPN is supposed to keep me safe from creeps but now I’m not even safe from the app which is stealing my money right from under my nose? Needless to say I am livid... but I am forced to continue using it until I can find another one that is trustworthy and does its job as described — lesser of two evils I suppose.Show lessBeckVaughn
Impossible to Cancel!!!
‘Cancel my membership’ is not on the app. And couldn’t find it on the website. Had to have Apple reimburse me. Still trying to cancel this...!!
(AFTER an email response from
lookout)
Their is no active live support customer service option on your website!!! WTHuh?!?! The ONLY ‘support’ tab on your website that helps a customer cancel their subscription gives directions to solutions that don’t exist. You instruct us to go to the drop down menu on the website or the app and in BOTH locations there is NO option that says CANCEL MY SUBSCRIPTION. Yet, these are the instructions your ‘support’ gives. AND THAT ONLY. No “live chat”. No “email us.” No “contact us.” Just false information on how to cancel.
If you want to be more transparent, allow people to cancel with ease. Otherwise, people like me get suspicious and want to cancel no matter how great your service might be. And we will post bad reviews.
Suggestion: Hire a few people for the $9.99 a month from each subscriber and GIVE US CUSTOMER SERVICE. Not only responses to bad reviews.Show lessWwf-addicted
Premium Issue
I have used Lookout for years, ever since I purchased a smart phone. I use it on my iPhone and iPad. Recently my Lookout app would pop up and listed it as “Basic”. I have always paid for the Premium version and the app listed on my iPhone all the times I paid for the app. Their website provides instructions to cure this issue.
So I uninstalled it as directed then reinstalled it, signed in and it lists all my payments differently and I still do not have it back to premium. Even tried to repurchase it and the app will not allow me to upgrade. Sent in a request to tech support but have not received any information back except for a case number. Frustrating. This was a pretty good app. (Update) - still cannot purchase premium and cannot get adequate support to make the purchase. I don’t want to stop using this app but it looks like I may not have a choice. Disappointing!Show lessRickstermon
Developer Response
Hi Rickstermon, It sounds like you attempted to contact us and I'd like to make this right. I couldn't find a support case with name Rickstermon, Could you contact support@lookout.com from your email address registered with Lookout and ask for Kalen? I'll review the case personally.
