Leave a Review Lookout Life
Protected
I’ve had this app for years (the free version) and just recently upgraded to include Safe Browsing. It is well worth the $2.99. a month. They alert you instantly to malicious sites and block them. Though nothing on our devices is completely safe these days, I feel more secure knowing I have Lookout protecting me. I have iPhones and a iPad and you can’t use the usual security/virus protection such as McAfee, Norton etc. I believe these Apple products have built in security, but having Lookout is an added layer.Show lessprivacy#1
Rip-Off
I’ve purchased this app two different times. The first time, my phone was hacked and all sorts of personal info stolen. Lookout claims to have no record of that account.
I repurchased again on new Apple ID and have tried to file claim three times after identity theft and when I needed to hire an attorney and get assistance. I’ve had no response from emails I’ve been instructed to send and Lookout’s reps I’ve spoken to say they can’t do anything. Where’s my $1 million protection and assistance I’ve paid for? The last time they claimed the breeches occurred prior to my service. Yet, I had this service not months before a breech notification ever showed as having occurred years ago? And one was in June when I definitely had the app. What’s even worse is now I can’t cancel the membership!Show lessAgheys
Horrible Customer Service
Horrible Customer Service! The person I spoke with wasn’t even familiar with the product. She didn’t even know what the “Safe Browsing” function was and how to set it up. Every answer to my questions was “I can’t do that, you will need to email support”, and the number I dialed was a support number that was given as a result of an alert I received on an email I received 6-years ago! Also, before she helped me, she told me she had to ask me some questions to verify my account. All she did was ask my name, my address, email address, and my phone number linked to the account. Not once did she ask for a pin number, my password, or the last four of my social. You would think for a security based software company they would require more information than standard info that anybody could’ve given them... hmmm...Show lessTigerRod
Used to work great. PLEASE FIX THIS
My favorite feature was the out of range alert on my Apple Watch. Then awhile back it quit working. I recently misplaced my phone, leaving it behind at a store. I was several miles away when I realized it. Why did you remove the out of range feature for the watch. This is the main reason I installed this app. Maybe I would not have left my phone behind at a store if it was still an active feature. This used to be the best way to keep up with my phone being proactive. Now it’s useless.
Was Hoping you’d bring it back. Now considering canceling the premium subscription.Show lessDeauxboy
Premium Plus is the BEST!!! No question!!!
Have been using premium plus for about 2 months now and absolutely LOVE IT!!! It’s solid. Not just an antivirus, but also provides secure WiFi, a phenomenal VPN, covers you up to $1M in fraud protection if your identity is stolen and compromised... I seriously could not ask for an all around better program! As a Sprint representative, I decided to give them a try since we partnered with them and they have not disappointed! No more Tunnel Bear or Kaspersky! Lookout Premium Plus all the way!!! 😀😀😀Show lessSprintAdam
No1Tyebah
I've used this app many times with purchased phones that provided this app for free. I also did the in-app purchase Everytime for the premium..........
Unfortunately.................
(SIGH........ Hmm.)
This makes me sad and mad because why?
Because the last phone I had, I tested out the locate phone option for 2 different phones I had linked to this app and I was highly disappointed! Then realized.... So Everytime I paid for in app purchase.. it would of never helped me find any phone if I actually looked to the app for REAL HELP in locating my devices.
Second thing I will add is the the app keeps telling me that lookout security can not warn me of safe WiFi connect. I did EXACTLY, what it said to do and the last thing I'm suppose to do in order to get the setting right..... THERE IS NOT an option to select "notifications" and then neither is there an option to"allow notifications".
WISH TO HEAR FROM SOMEONE SOON TO HOPEFULLY PROVIDE AN ANSWER FOR EACH OF THESE ISSUES BECAUSE THEY AREN'T ACCEPTABLE WHEN MONEY IS BEING SPENT AND BOTH PROBABLEShow lessNo1Tyebah
App no longer working
I used to love this app and recommended it to all of my clients, but now the app says that my iOS is out of date and needs to be updated to iOS 99.0. There is no 99 iOS, we’re still on 12. I have reset my phone several times hoping it would reset Lookout, but it didn’t. When you go to Support within the app, you do not have any option for contacting support, only to search their FAQs, which from what I was able to find, doesn’t seem to be listed. You cannot have a security type app without the ability to contact the company for support. It’s just bad business for an app that they clearly aren’t truly keeping as updated and aware of issues as they have led the public to believe.Show lessLookout User
Lookout, so far so good!
I like it so far, it seems to still be working! Actually I’ve had this app for the last five maybe six years now, I’ve only lost one device ipad but know exactly were it’s at! It’s at the Denver International Airport. When I was working I accidentally set it down at the B concord, after the bus picked us up I realized I left it behind. I went back to retrieve it, it was gone! Using my iPhone I had found someone who had taken it, realized they couldn’t get into it and it was lock. The dropped it into the water runoff sewer drainage what ever you want to call it. The next day and even days after I kept asking the city if it could be retrieved, knowing now the battery had run out, at first they said they’d look into it a week later, they said it would be to much to get to it, yes it crushed me, two weeks later my phone was stolen before I could set up an other device to find it. 2700 photos and lots of memories down the Denver International Airport toilet! I can’t blame anyone but myself. All in all yes this app works wonderful and I’m still using it today!Show lessDayjavuu
Darkmelanin
So, here we go again. I have been contacting lookout for about two weeks after I made a purchase for there premium plus plan. Days went by nothing. So, I paid for something I couldn't use. Anyway finally on the 2nd of this month lookout reached out via email to tell me they don't see the purchase,which I paid for. A day goes by after giving them what they asked for then to tell me early this morning that I have to talk with iTunes since it's a problem on their part. Spoke with iTunes, for them to tell me the same thing Lookout Rep mention. I have had Lookout for 5 years for my iphone and my Samsung. I must say for no one to find a solution to this problem is beyond me. And provided my proof of purchase. I'm moving on.Show lessAgape-Love
Not what it use to be
I started using Lookout, many, many years ago. Back then there wasn’t anything like it on the market and it was worth whatever I paid for it back then. Today, I don’t think it is worth it. I have to disable breech report because it will notify constantly, on the same one! Every day for over a week, being notified that Facebook (for instance) has a breech. Also, it tells me 12 times a day that my WiFi is safe. They need to correct their issues before expanding their service.Show lessooGloryoo
