Error for the last 5 days
I don't know what's going on with the app why it's harder to login and why it keep on saying " the connection is lost ?" It's getting annoying when I have a really good connection. Maybe time for a change.
check deposit stopped working
Check depositing no longer works for me in this app. When I try to take pictures of my check, the camera never loads to take the picture. I verified that my ios settings are correct and the app has access to the camera. This app is pretty useless to me if check depositing is broken.
Not a great banking app
Got this app because they’re managing my Tesla solar loan. I was surprised by the experience given that they’re a Bay Area based company who is obviously endorsed by Tesla. You can’t setup external accounts for payment in the app and the web interface where you can setup external accounts looks like it was built 15 years ago and the setup process took 3 days. They sent two transactions that I had to remember to look for and then enter into the app after they arrived. I haven’t had to do that to make a payment in a decade. It’s like they don’t want to receive your payment. Even after I setup the external payment account, it still didn’t appear as a choice in the drop down menu in the app when I went to make the payment. Had to do everything in their backwards looking web portal. Ugh. To be fair, another credit union I work with is equally bad. I guess CU’s just don’t have the resources of the big dogs to develop a world class banking experience which is probably partially why people stick with traditional banks. It shouldn’t be this hard to move money in ‘21.
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New Version breaks Face recognition authentication
Upgraded to the latest version and the biometrics cannot be enabled as well as face ID authentication does not work. It allows you to set it in settings, but then will not work when logging out and trying to log back in... are use long password so typing them in with my thumbs is a terrible option.
Face ID an issue
Love the app, love the bank. Everything I need in one place.
Reached out in the app through a message to tell the admins that Face ID no longer works, ever. I turn it on inside the app, the app turns it off. The admin told me there was no problem. So I’m coming here to say there absolutely IS A PROBLEM, so maybe they’ll fix it. ¯\_(ツ)_/¯
Reached out in the app through a message to tell the admins that Face ID no longer works, ever. I turn it on inside the app, the app turns it off. The admin told me there was no problem. So I’m coming here to say there absolutely IS A PROBLEM, so maybe they’ll fix it. ¯\_(ツ)_/¯
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Service
Tech has always been number one in customer service.
IPad thumbprint detection is too sensitive
The idea of being able to log in with a thumbprint is great. The reality is that your app hardly ever accepts it! Other apps on my phone have no problem, but yours has about a 30% success rate. Very annoying...
Also, on my MS-Windows laptop, the Home Screen has a banner that obscures the login area. Makes it almost impossible to log in sometimes. I have to click around the periphery and hope I get lucky. Changing the screen size doesn’t help. Please get this fixed!
Also, on my MS-Windows laptop, the Home Screen has a banner that obscures the login area. Makes it almost impossible to log in sometimes. I have to click around the periphery and hope I get lucky. Changing the screen size doesn’t help. Please get this fixed!
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Response from developer
We're sorry to hear there's trouble with TouchID. Give us a call or send us a secure message so we can figure out what's happening. Thanks for being a member.
Great app-need to fix the deposit amount functionality.
This app has eliminated the need to go to the bank in person for sure. Need to send money to your kids, pay for your half of lunch, check your balance, this app offers that at your fingertips.
Next time the developer does a bug fix they need to rectify the issue of not being able to deposit amounts that do not end in .00. If your amount does not end in 00 and is $1000 or more and you enter the whole amount it automatically adds a double zero to the end and your amount then is “beyond the app limit. You can then correct the amount and it will take it but it’s confusing. Simple fix let us have a decimal point option in the number pad.
Next time the developer does a bug fix they need to rectify the issue of not being able to deposit amounts that do not end in .00. If your amount does not end in 00 and is $1000 or more and you enter the whole amount it automatically adds a double zero to the end and your amount then is “beyond the app limit. You can then correct the amount and it will take it but it’s confusing. Simple fix let us have a decimal point option in the number pad.
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Response from developer
Thank you for your feedback! The app shouldn't do that, but we will pass your feedback on to our developers. Thank you for being a member.
Face ID NOT WORKING
every time I go into settings to change to use Face ID it keeps my credentials and goes right back to not selected. It was working before and it is annoying to type my password every time because I forget it and then have to always change got. When will this work again?
Response from developer
We're sorry to hear you're having issues with Face ID. Please try deleting and re-downloading the app. If the issue still persists, please contact us so we can look into it for you. Thanks for being a member.
Some bugginess and other issues
I sometimes see that I have unread messages, but those were old messages that I read already. They just became unread through some software quirks, which doesn’t bode well for a “Technology” Credit Union. I also am having issues with using another financial aggregation site to access account information. There are also missing features I use on the site that aren’t available on the app, one of which is bank-to-bank money transfer.
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Response from developer
We're sorry to hear about the trouble you're experiencing with the app. Could you please submit a secure message, so that we can further troubleshoot the issue?
