Overall good app- low rate due to poor customer service
Benn using Vueling for the past years pretty regularly. Usually things are smooth and organised until you will need customer arrive.
1- I never manage to collect points and my log in have issues that supprt team never solved (multiple emails and long waiting on calls).
2- if there is a flight issues it’s usually cheaper and shorter just to book another flight as it will take you a lot longer to get support.
Still use Vueling as lot and hope one day they will see how loyal I am and finally allow me to log in to my account : ))
1- I never manage to collect points and my log in have issues that supprt team never solved (multiple emails and long waiting on calls).
2- if there is a flight issues it’s usually cheaper and shorter just to book another flight as it will take you a lot longer to get support.
Still use Vueling as lot and hope one day they will see how loyal I am and finally allow me to log in to my account : ))
Show less
Issue with entering credentials
Issue with log in - cannot copy password
Response from developer
It's not possible for security reasons. We hope you understand, thank you!
Charles Jeffs
I have booked again because your mobility service was excellent, and on this new itinerary I need it again please. My confirmation is XKQTXD. Please have a wheelchair for me at both ends of flight. Thank you!
Response from developer
Hello, we are sorry but in this space we cannot book this type of service. You have all the information on how to do it in the following link: https://www.vueling.com/en/vueling-services/prepare-your-trip/information-for-passengers/passengers-with-special-needs
Dealing w Change from veuling
I received a notice that veuling changed the date of my flight from BCN with no reason. That change required me to change an inbound flight from lpg since the new flight forced by Vueling would leave 10 hours before I arrived in bcn. All of this was on the veuling computer which knew I was not able to make their new flight time.
When I tried to get an earlier flight to bcn to meet the new time dictated by Vueling that change, unknown to me, cancelled the out bound flight the month earlier. That cancellation to meet Vueling dictated change ended up with a flight credit.
Then I had to rebook all new flights, change hotel reservations and rental car reservations. All with no explanation from veuling as to why it so messed up my whole holiday and no assistance or sympathy from Veuling for ALL the trouble and added cost their change cost me and my whole family!!
When I tried to get an earlier flight to bcn to meet the new time dictated by Vueling that change, unknown to me, cancelled the out bound flight the month earlier. That cancellation to meet Vueling dictated change ended up with a flight credit.
Then I had to rebook all new flights, change hotel reservations and rental car reservations. All with no explanation from veuling as to why it so messed up my whole holiday and no assistance or sympathy from Veuling for ALL the trouble and added cost their change cost me and my whole family!!
Show less
3rd world app
Despite using this app pretty regularly for the past 8+ years there appears to be zero attention to upgrades or user experience. My biggest annoyance is having to resubmit all/some of personal data during the booking AND check in phase.
If they know your phone number in the booking phase, why do you have to resubmit for the check in?
All other airlines manage this (even Ryanair manage this seemlessly).
They need to sack their developers and focus on improving the experience so it’s not so frustrating.
If they know your phone number in the booking phase, why do you have to resubmit for the check in?
All other airlines manage this (even Ryanair manage this seemlessly).
They need to sack their developers and focus on improving the experience so it’s not so frustrating.
Show less
Response from developer
Hi, thanks for sharing your comment and sorry for the inconveniences. We'll review what you have told us. We try to improve our app every day with your feedback.
The worst app and website
This app is impossible.
I was sent an email advising I was a member of Vueling club but when I’ve gone in to book and accrue points it won’t recognise my email.
I tried several times.
I’m at the point that it’s simply not worth the increase in blood pressure for the points.
Really really bad.
I was sent an email advising I was a member of Vueling club but when I’ve gone in to book and accrue points it won’t recognise my email.
I tried several times.
I’m at the point that it’s simply not worth the increase in blood pressure for the points.
Really really bad.
Response from developer
Hello, we're sorry for any inconvenience, We take note of your comment to check for any errors. Thank you.
La mejor sin duda
Rá
No cut and paste
This is the first app where the ‘smart folks’ in product development have decided to disable cut and paste functionality. Hilariously ridiculous! Also European Airlines are known to nickel and dime their customers. Much rather take the train. Thank god this nonsense doesn’t fly in the US, consumer protection, customers and lawyers would sue these unscrupulous operators to bankruptcy.
Show less
Not easy to use
Can’t have the app to open with Face ID. The icon is available, I click on it, I get the ok sign but nothing. The app ask me to input my password by hand every time I log in. Tried to find an answer but nothing
Response from developer
Hi, sorry for the inconvenience. Let us share your comment with our IT team in order to check it.
Horrible customer service
The front desk ladies have no idea what they are talking about. I got charged and absurd amount of money for no reason and when I called to get a refund they said, “all sales are final even if it’s their fault and charged me wrong” 0 out of 10 experience and will never fly with Vueling again.’
