Very Useful Healthcare Tool
I’ve relied on this app quite a bit the past few years while navigating my and my children’s medical needs. It has been an invaluable resource. I’ve been especially grateful for past records being available all the way to before Kaiser took over Group Health, it helps me understand and share medical history.
The difficult scheduling issues people complain of aren’t due to the app, they’re a systemic issue with Kaiser. I understand the frustration but it’s not one the app developers can control.
The only issues I’ve had with the app were messages getting dumped while I was composing them and a brief time where my child’s main page showed my medical appointments instead of his, otherwise I’ve not had any problems the years I’ve been using the app and I’m truly grateful to have it.
The difficult scheduling issues people complain of aren’t due to the app, they’re a systemic issue with Kaiser. I understand the frustration but it’s not one the app developers can control.
The only issues I’ve had with the app were messages getting dumped while I was composing them and a brief time where my child’s main page showed my medical appointments instead of his, otherwise I’ve not had any problems the years I’ve been using the app and I’m truly grateful to have it.
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Completely Disagree with the Bad Reviews
I have used both the CA version and now the WA version of this app. Whereas I understand the frustration with the separation of the systems (I too couldn’t believe they were not the same) I easily transferred over 20 years of records by calling and requesting this (for free).
As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app.
As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app.
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Brian K Seiter
When I first saw that an update for my KPWA App was available while on my personal Kaiser Site, it read to simply push the yellow highlighted area and update would be automatic? Is that right? No No No! I not only wasnt updated but lost access to the site that was ( just Fine Before) altogether! Not being a computer wiz, I called the number to the company that created this, obviously not yet ready, site update! No answer! Told to leave MY number and I would be called? I was not? Tried again with same instructions and promises with the same No Call Back? I am not only dissatisfied with site update and errant ( yellow banner) , I am livid with Kaiser for making their clients access much tougher and in cases like mine, seemingly just unfixable, too bad? I am unable to file a complaint with Kaiser hierarchy as this has also changed? How convenient? Do not expect any help or apologies in either case as I have never received more than flunky receptionist apologies! Hey Kaiser, good coverage, very expensive and now seemingly uncaring
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Response from developer
Thank you for sharing your feedback. Please email us at KPWAMobFBDL@kp.org so we may follow up.
What’s the matter with the app???
I have been using the KP app successfully for quite a few years now. This week, however, I get a message that the app is only operable in the Vancouver,WA area? Why? I live in the Everett area and as previously stated, the app was working just fine for me until recently. I get a window to “get the app” so I click on that and am directed to the App Store where there isn’t a download option but I do get an “open” option. When I click on that I am now on my page with Kaiser which is where I want to be without all the extraneous steps. I have even deleted the app and downloaded it again and still have the same problem. FIX THIS!!!!!
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just ok.
it works “enough” i suppose. the message center is pretty glitchy and it’s hard to navigate to do simple things. i love being able to refill my prescriptions and pre-check in, but it would be EXTREMELY helpful is there was a reminder that goes off before video appointments. i have missed two appointments in a row now because i don’t get reminders. when there are phone appointments, the office calls to confirm you’re available and then the doctor calls you. i want that for the app. 95% of my appointments are video, just simple push notification that pops up when an appointment is coming up in 15 mins or whatever. we all have busy lives and this would be a simple but great function for us users. thank you.
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Bad app. Good idea but cant sign in.
The idea is great only if it worked. Wa state has always been on a separate system for some reason. Only state out of all of them.
It use to work great and now it wont even let you log into the app. It generated several issues with my account. I’ve repeatedly called the 800# for them to undo that lock the app put on my account and reset it. It can not recognize my login info but i have zero issues logging into the website.
On the rare occasion you can get it to work the hospitals install a cell phone blocking tech on site so using this app at the reception desk is useless. I have learned to keep a screenshot of it on my phone hidden for quick access.
It use to work great and now it wont even let you log into the app. It generated several issues with my account. I’ve repeatedly called the 800# for them to undo that lock the app put on my account and reset it. It can not recognize my login info but i have zero issues logging into the website.
On the rare occasion you can get it to work the hospitals install a cell phone blocking tech on site so using this app at the reception desk is useless. I have learned to keep a screenshot of it on my phone hidden for quick access.
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My phone numbers.
Downloading an update. I’ll be watching for what I think are very annoying flaws…video visits not always clear, specialists clunky to find, old bios, and for the one-millionth time, please stop using my land line. How many times and ways do I have to go about it? Whether in person or online, it can’t seem to be fixed. I will be fair if this app is better and more robust. I’m a non-paid web site auditor. #ting
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Unusable after the last update
The application worked fine in the past, but after the last update it became totally unusable - it crashes every time I try to start it. The problem can be worked around by uninstalling and reinstalling the app (thus removing all the login data), but after that operation it works only once - on the next attempts to start it, it crashes again.
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Open, crash, delete, repeat
This makes over a dozen times I’ve had to delete this app and reinstall it again in order to be able to sign into my account. This is beyond sickening. This app works fine once, the first time I use it after having to delete it after having used it once after having to delete it again because I used it and it crashed after the last time I used it after the last time I had to reinstall it after it crashed again after the last time I deleted it so I could reinstall it after it crashed again.
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Not Opening
I have used this app for quite a while, but it has stopped functioning. It won’t open any more. The blue page pops up and after a while goes away. I have deleted it and then opened it and it works for a day then quits again. This is not a fast way to get information.
