Leave a Review Heart Walk
Nothing but troubles
I am the team captain again this year for the 2021 Heart Walk. Since launching our fundraiser, we’ve had nothing but trouble with this App. My team members have not been able to link to their FB page after joining our team, it states the App is still in development mode and they do not have access to it.
In addition, the App frequently stalls, you get a blank screen and you are unable to access any Information requiring you to turn your phone off and back on.
There are multiple delays in connectivity and it is slow to respond as well.
Certainly not user friendly like the App was last year to use. Very frustrating.Show lessAnesthesiaRN
Developer Response
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at bfsupport@charitydynamics.com? This team can troubleshoot the issues causing these features not to work. Thank you for supporting Heart Walk and the American Heart Association.Activate button
I don’t have an active button? Can u help meRobhuntsville
Good cause with a glitchy app.
First thing, the app never remembers my login information. I find myself having to login multiple times through out the day, even though I selected to remember me. Second thing, I set up my heart walk app to sync with my health app and somehow I get completely different numbers for my steps? Today I walked 5,876 steps and when I checked my heart walk app it said I only walked 1,285. That’s a huge difference and I find it extremely frustrating. So next I tried to add the steps the app missed manually and every time I try the app does not process. If I click the X in the top right or cancel, the system processes immediately.
I’m happy to walk for the cause, I just wish the world could see my correct step count.Show lessCassie.d77
Developer Response
Hi - We are sorry to hear you are having a problem with the app. Please reach out to our customer support team at bfsupport@charitydynamics.com and we'll help you with the issue. Thank you for supporting Heart Walk and the American Heart Association.Track steps button does not start
The start button is now visible. But click it does nothing. I linked it to Strava and that does not get the information either. I have to enter steps manually.Qiguila
Developer Response
Hi, we apologize for this issue you are experiencing. Could you send details of what you are experiencing to our customer support at bfsupport@charitydynamics.com? It'll help us fix the issue and keep it from happening again. Thank you for supporting the American Heart Association!Where is the Step Tracker button?
I do not see “Get Active” and “Connect to Apple Health” buttons. Please help.
ThanksErratic Visitor
No activity tracking???
The pictures here show a tab for “get active” but the actual app doesn’t have that. It only has options for seeing how much money you’ve raised. There is absolutely no option to track your activity and the event I’m participating is kicking off today.justtryingtowalk
Developer Response
Hi - thanks for your review. The activity tracker is configured to track 30 days before your event up until the day of the event. If your event falls within that time, please reach out to us at bfsupport@charitydynamics.com. Thank you for supporting the Heart Walk and American Heart Association!Can’t sync steps
I don’t have the option to add my Apple Health step counterChrisNicknameMe
Need some help
Updated the app as instructed but can’t sync to Apple health or any activity tracker. App doesn’t give me any option to track steps. I’ve reached out to your customer support three times with no response. Very frustrating.help1748064356
Developer Response
Hi - Thanks for your review. We apologize for the delayed response you are experiencing. The activity tracker is configured to no longer track your activity after the day of the event. We appreciate your feedback. And thanks for supporting American Heart Association!Heart walk
It worked great until today. The activity tracker disappeared.Jackie 357
How to view steps??
I loved the app the first day I used it. I could see my steps. It synced with my Apple Watch. I opened it today and can’t find my steps. I don’t get it.Givememoremath
Developer Response
Hi - We are sorry to hear you are having a problem with the app. Please reach out to our customer support team at bfsupport@charitydynamics.com and we'll help you with the issue. Thank you for supporting Heart Walk and the American Heart Association.
