App is garbage, needs rework
Honestly I’m sick of this app. And blue and ADT haven’t done anything to fix the bugs that are o going for years. The bug fixes they talk about are just for show. I’ve been using the service since 2020 and I can say this is easily the worst experience. Between bad cameras, bad app connection, bad configurations, bad loading times, at this point I basically have the system for looks and decoration. Seriously, I pay X amount of money a month for poor accessibility ? No thanks. Cameras don’t pick up everything , low range, low quality, poor motion sensors, cannot differentiate between a person and a car, poor battery life, and they don’t sell the batteries unless you request a whole camera. At the end of the day, if they took notice of reviews and worked on them there would be better reviews but I’ll be switching to another company. Please remember, most 4-5 star reviews are fake , they’re paid for unless there’s a legit review in detail.
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Several UX issues
The security system basically works, but the app has not been improved in years. One of my authorized users has gotten married and changed their name (come on, developers, this is a common occurrence in the world). Why can’t I edit the last name? Even if I delete and re-add them, the old name returns (probably because their email address is the same, and the developer did not have the foresight or creativity to choose a unique database key). This is so shortsighted. And why continue to present the 2FA nag screen, when the sign-up process does not work? Please hire a world-class UX team, and do some work on this app that many of us pay for and have to use every day.
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Product has continuous issues with battery etc
Hello is the support team available in the review section? Was everybody furloughed or something? I literally have been trying to get in contact with support since June 2022 about a multitude of reasons and its impossible. Even the ADT AI system is a joke. I need a new battery, status of camera says cellular sim is pending activation out of the blue and to contact support of it persists. What a joke! I have an email drafted to the attorney general and will pursue a class-action suit if I do not get a resolution to my multiple open tickets with ADT. Will update this review with email for all that feel they have grounds to be apart of the process. I am looking for a direct contact call from a senior decision maker with ADT and not a generic response to this review with a scripted apology and contact email saying to reach out to ADT.
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Waste of Time and Money
Horrible! Out of the box it would not connect to my network. Called customer service and troubleshooting for 2 hours. So they sent me a replacement. Same thing happened! Still will not work. No one knows why. We tried everything. I even upgraded my wireless network. Waste of $500. Not only that but the ADT billing keeps calling me for my monthly service monitoring! I noticed they were billing my card every month even though I had a support ticket open and I told them it never worked from day 1 now over 4 months ago! I blocked the charge on my card and now they call every day. I will gladly pay monitoring fee if the system would function! Still waiting! Later this month I am going to write to the CEO and let him explain.
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Worse system ever
I’ve been locked into a 3 yr contract after having 5 yrs of service with ADT the regular system. They switched me to Blue by ADT . THE WORSE EVER… MY system hasn’t worked properly since I have had it. Customer service is also awful, manager are always busy and never return your call…. I travel a lot and I can’t sit at home and babysit no alarm system. They always tell to reset the button. My system will work for a couple of weeks and then it goes out again. How can I reset something and I am out of town. I am glad my contract is up in August…. I am out ,DON’T waste your money…. I have just been donating…I have had the regular ADT for over 30 years, no problem in my primary residence. They said I had to switch to Blue by ADT with my rental when I always had regular ADT …DO not let them fool you they are not the same…..
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Will leave you Blue
The app is subpar at best. Only options im able to click on in the app is shop, support, log out. The support option is child's play.
Camera is often on a very serious delay and will go offline with no indication as to why. Since i can not click on devices or users in the app to start to troubleshoot on my own, i was left with the support option that explained how to get Tea in China, save money on your car insurance, etc but nothing to help with my issue of a random camera that says offline with no reason as to why. Internet connection is on point and operating properly during this time.
Hard to speak with anyone over at ADT also. Got a year plus long open ticket for another reason and well i will save that for another review. Hope i get to update this review with some positive stars if i can ever get my issues resolved.
Camera is often on a very serious delay and will go offline with no indication as to why. Since i can not click on devices or users in the app to start to troubleshoot on my own, i was left with the support option that explained how to get Tea in China, save money on your car insurance, etc but nothing to help with my issue of a random camera that says offline with no reason as to why. Internet connection is on point and operating properly during this time.
Hard to speak with anyone over at ADT also. Got a year plus long open ticket for another reason and well i will save that for another review. Hope i get to update this review with some positive stars if i can ever get my issues resolved.
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AVOID the headache. AVOID IT!!!
I’ve have the system a yr now. I’ve called so many times because the cameras don’t hardly record activity especially when you need them too. It frustrating having the same conversation every time you call. Something is wrong with my wi-fi, the camera is too far from the router you need to switch the settings, you need to call your WiFi provider and split it have a network just for the system. (And you do not have to BTW) Your locked In the contract 3 yrs. Let me send you a Extender a+chime free and 2 months free. Chime comes and won’t connect Here we go again With same conversation So now they replacing all cameras and if that doesn’t work they will see what can happen with the contract. SO AVOID OH yes I forgot you will never own the equipment it’s always rented so there will always be a payment due. Go buy your own and set your own up. I’m sure you will get better service.
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Horrible and cheap quality
I’ve had ADT pulse for roughly 7 years and now i have the Blue by ADT and it’s terrible. Had a hard time getting things to install and pick up on wifi. Sometimes my outdoor cameras just randomly don’t work. Doorbell camera as well. Now my app keeps logging me out and won’t let me log in. So for 4 days now Ive had to delete the app and re-add it just to log in. Tonight it wouldn’t let me log in even after that. It’s just problem after problem. ADT went dirt cheap with this and the customers have to suffer while paying our monthly bill. It’s unfortunate.
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Needs lot of improvement
App isn’t very responsive in some situations. It delays to show the system mode whether it is armed in stay or away or off…sometime it keeps showing “Initializing”. I can’t toggle on the push notification in app settings, it toggles that off itself and can’t see this app listed in iOS’s notification settings panel either - don’t know why! I tried to turn off the test mode after installing the sensors but the app couldn’t do it. Even after few days it is still showing “Turning on monitoring…” ! I asked this question to the support and they were clueless.
Please fix these annoying issues.
Please fix these annoying issues.
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Sensor issues 5 days in
Having issues with the sensors on the windows. Everything is installed correctly but windows are randomly saying they are open when I go to set the alarm at night. I have double checked all the windows numerous times and everything is good but the system still says that I am bypassing the sensor. After five days of using the sensors this issue
Has happened on a handful of windows. Customer service/technical support was no help. If it weren’t for the monthly cost I would be switching back to my previous provider
Has happened on a handful of windows. Customer service/technical support was no help. If it weren’t for the monthly cost I would be switching back to my previous provider
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