Leave a Review Sallie Mae® Banking
Worst Banking app I’ve ever used
I don’t think they really care about their banking app and they don’t think it’s not that important. I have plenty of bank accounts and this is the worst bank app I’ve ever used! You know they don’t care because despite of all the horrible reviews they have gotten, they didn’t do anything about it! You can check all the dates of negative reviews and you’ll see that up to now, nothing has changed. It freezes a lot of times and you need to wait the following day before it works again. It has lack of features compared to other banking app, i meant way bigger differences and I don’t feel safe putting a lot of money in this financial institution. I know they won’t read this and make an effort to fix or update their app but this is just to warn everybody. They don’t care!Show lessXRManny
Go Elsewhere
Recently opened up an account for a CD. This may be the worst app I have ever seen. Accept a lower interest rate and go elsewhere. Might as well fire their app design team - they ain’t doing nothing. 1 star rating way too high.scott j in ohio
Absolutely horrible
The app didn’t work while I was traveling because of my IP. I couldn’t even access the bank website.Frannk@aol01
2010 is Calling
This might be the worst performing application I’ve used in over a decade. Sluggish is an understatement. The application design is flawed and outdated. It’s time to invest in a new mobile strategy for your customers.Packattack7u
Horrible
Super unimpressive app. It is shocking that the app does not allow for face recognition to sign in and does not even save a user name. I get the need for security requirements. But, every other major financial institution in the world allows for face recognition and for the user name to be saved.Show lessNatick, MA User
Absolutely worthless app
I’m astonished that a financial institution as large as Sallie Mae could put out such a horribly designed app. There’s literally zero functionality to this app, other than viewing your current balance and recent transfers. Want to access your statement? Forget about it. Need your 1099 for tax purposes? Nope. The app has essentially been the same for years with no meaningful updates. Every year I try to access my 1099 and get frustrated realizing the only way to view statements or tax documents is by using the desktop version. Text banking is a joke, and the mobile version of the website is just as lacking as the app. Even the smallest banks credit unions have figured this out. Sallie Mae clearly doesn’t give a crap about making the user experience simple or efficient. I’m moving my money elsewhere.Show lessjessi727
Worthless—Can’t acccess statements
What good is a banking app that doesn’t allow customers to view/access statements? This app should be called “Sallie Mae Acct Balance” because that’s all you get—the balance in your account. Worthless junk for a customer.VanguardAppDysfunction
Your session expired, please login again
As the title of this review states, every time I login I have to login twice. The first time I get the message “Your session expired, please login again”, the second time I get logged in.
Otherwise mostly decent app, would be 3 stars without this issue.Tsteven89
Zero rating
Come on, App Store.
You should allow “0” star ratings.
This app certainly deserves it!!!InvestorTee
Lacking basic modern features
This app needs an overhaul fast. Slow loading, poor user experience. May move my money elsewhere because this app is so bad.rwaiche
