Leave a Review Sallie Mae® Banking
Not functional at all
I have deleted and reinstalled this app multiple times through the years in hopes it would be better. But today it still isn’t. At least I used to be able to login and move money between my linked accounts. As of prior reinstall couldn’t do that since it said I had no linked accounts. Had to go to the website to do it. As of today, can’t even sign in, says there’s an error, yet I can sign in on the website. I’ve had my account for 9 years and originally opened it since I had student loans with Sallie Mae and the banking interest rate was great. Now my student loans have been sold to someone else and the interest rate is poor. Also, if you were a Upromise member you could have your money deposited into your checking and you got matches on how much you spent. That’s been taken away too. Combine these with no app functionality and I think it’s time for a new bank.Show lessReapNOLA
Wow, yes it is unloved.
This is pretty much bottom-of-the-barrel when it comes to bank managed apps.
It doesn’t show me all of my Sallie Mae accounts, it’s security is weird, it’s functionality is very limited, and the whole thing feels old and crusty. I’d imagine that a bank is mostly about security and customer service, but this app just doesn’t feel that way. It’s a bad “face” for Sallie Mae. Hopefully they can eventually invest just a little more to make it what it deserves to be. The hard part is done. Now just sweep away the internal bureaucratic drama and make it prettier.Show lessLance J.
Save yourself the aggravation
If you want to just check your account then this app works. If you want to make a deposit, you cannot. You call customer service and they are clueless as to why you cannot make your deposit. There is no help and no way to clear your app history. Your online account requires you to clear your history. This one doesn’t let you know what you have to clear. You may want to clear out your account and go elsewhereShow lessirritated63
IN MAJOR NEED OF SOME UPDATING
This app is in serious need of updating. We need a much more friendly and intuitive user interface so that we can navigate through our account much more easier. It also needs a fingerprint or face recognition log in.
If any sallie Mae developers are reading this, please, please, PLEASE give this app the attention it needs because it beats going on the browser and logging in with a user name and pass just to be able to check on your account(s).Show lessjaychaycone
Needs ability to xfer money into acct
Very basic, not useful for much at all except checking balance. The main thing I want to do is to initiate transfers from a linked account (at a different bank) into my savings account, but this app doesn’t have this feature.
I just signed up with Sallie Mae. Without a decent app there’s a pretty good chance I’ll switch to a different bank before long.Show lesswoodstea
Primitive
I can't look at any transactions older then 5 weeks or so. I have some CDs on top of a savings account and it shows zero information about them like interest rate or even maturity date. It is unbelievable how useless this thing is. Like someone previously said about the only thing you'd consider keeping it for is mobile deposits. Must log in to full website for any info. I don't think their website is super great either but oh well, I guess functionality isn't their selling point.Show lesspeanuts09
The Worst Banking App In The Universe
I am just shocked every time I log into the app and then remember it's not going to show me any of my activity, so I am going to have to open a browser and log into the website. Just forget it about this app, forget it. The only thing you would ever need it for would be to do mobile deposits where you have to snap pics of checks and upload. Everything else don't even both logging into the app, or at least try to train yourself to avoid it... I haven't been too successful remembering! :-lShow lessheykarinakarina
Can't transfer to/from external accounts
One of my favorite features of Sallie Mae's banking accounts is the ability to transfer money to/from external accounts. That's what makes them a good online bank, combined with their good rates. But the mobile app can't do these transfers, which means it isn't good for much more than checking your balance--which you could set up Mint to do anyway.
I didn't even bother to try a mobile deposit. The app is just lame.
The interface is clunky and icons are overly large. The Preferences consist solely of setting your time zone. The Web site doesn't need your time zone. If the app needs it, why not ask iOS?
To all those people who can't log in, be sure you have signed up for mobile banking on the Sallie Mae Web site. It works fine if you do that first.Show lessPsychBiller
So much wrong, I don't know where to start.
I was searching for Sallie Mae student loans in the App Store. Only Sallie Mae banking app comes up and is available. Student loans aren't cross tabbed with banking, so you can't log in to the app with your student loan credentials. There is no Sallie Mae student loan app. I understand why everyone's so frustrated. Bad search results in the App Store and no app from Sallie Mae anyways. I agree with other reviewers. With the amount of money Sallie Mae makes off of borrowers, you'd think they could turn out a simple balance and payment app.Show lessTx5!ttgln143%d
Student Loans
I'm encouraging Sallie Mae staff to create access for student loans! I noticed there was a lot of speculation in the reviews about the topic but I personally feel this would be a great advantage for Sallie Mae to jump on since so many companies allow complete financial access via an app! I would just love to be able to view/pay my student loans via mobile app!!
Thank you for your continued support, Sallie Mae staff!Show lessSlw2890
