Not good
I downloaded this because it appeared to be compatible with my iPhone. However it connected to a tablet on the other side of the house (that not one uses) while I was trying to connect through the iPhone the app was on... now I only see information for anroid. It looks like I’m in google when I open the app. In that case why need an app? We could just log in through safari. I’m not sure if we root is working out for my Apple needs. My Mac computer has been scanned three times yet my account said I had no devices when I logged in with this app? and I paid for the webroot for Mac. Wtheck?!
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Trusted sites
Be mindful if your iPad or iPhone crashes all the time. Somehow a website added itself to my trusted site list and I was unaware. I am really unsure of the damage or what they had control of like my camera or microphone. There was one added to my iPad and another to my iPhone. Two different web sites.. Please watch that and uninstall and reinstall to get rid of the scammers. I don’t trust this all the time but I don’t trust safari either.
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NOT worth it.
I purchased a new Ipad and this Webroot was offered as a freebie for a couple of months, so I accepted it. I can’t see how it works as an antivirus. All I can make out of it is that it’s a browser, and there is no protection unless you use that browser only. I don't want to use that browser. I have used Safari for ten years and my ipad is set up for that. I have Webroot on my laptop and it works well there, (no special browser to use). This version is totally useless. I will NOT continue it after my trial is up. I do NOT recommend.
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How can I leave anything else?
If I continuously get a log in fail, the app is a useless fail for my iPhone. I see responses from developer. Address this before we purchase your product and the relative importance. When you initially buy the product for your PC, they add a $9.99 Webroot Internet Security Complete Software Installation CD. It’s your responsibility to remove the check if you don’t want it. In addition, you’re automatically set up for auto renew. These guys are weasels. I’ll go back to Kaspersky after my year is up.
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At least it’s free
Purchased secure anywhere to work primarily as a second to the free antivirus available from provider using Firefox. Have had for about 6 years. Last year they couldn’t keep up with changes to Firefox and now the password manager will not work with it. Their solution... use another platform. Better to get another antivirus program.
Now the app doesn’t really work on Apple products as admired by Josh. Nice guy though. But doesn’t help the problem. They should have a warning.
Finally, about 2 weeks ago I was having issue with the mobile version. I uninstalled and reinstalled it but when it came up it was the Google sign on. The app shows up on my phone and the password manager “seems” to work but I constantly get a huge error message that starts:
“Results not properly formatted JASON:”. Then a crap load of hypertext.
No idea if it’s working properly or if it just doesn’t work at all on I phone.
But hey. It’s free.
Now the app doesn’t really work on Apple products as admired by Josh. Nice guy though. But doesn’t help the problem. They should have a warning.
Finally, about 2 weeks ago I was having issue with the mobile version. I uninstalled and reinstalled it but when it came up it was the Google sign on. The app shows up on my phone and the password manager “seems” to work but I constantly get a huge error message that starts:
“Results not properly formatted JASON:”. Then a crap load of hypertext.
No idea if it’s working properly or if it just doesn’t work at all on I phone.
But hey. It’s free.
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Review
I have had Webroot for 3 years and it works great on my iMac, iPhone, and iPad. I don’t know what these other people are complaining about? They must not have downloaded it properly. I followed the instructions and didn’t have any problems. They might wanna go back and read the instructions again and see if it’ll work for them.
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Misinformation
I have a subscription for computers. My expectation was to cover two computers, two and iPads, and one phone. When I went to their website for instructions, they said to download this app. Unfortunately, it does not work with Safari or other browsers to protect my phone. It is a separate browser that attempts to be more secure. That may work OK, but is not what I signed up for. Also, the instructions did not make that clear, so I was trying to get it to work with my phone and had to call support for an explanation. Apparently, you can use the app for free, so I have no need for any more than two subscriptions. I will see if I can get my subscription reduced. Yes I wanted to use their browser, I did not see any ability to transfer my bookmarks, so I would have to start all over with those. Not acceptable.
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gaveup2018
I have been a loyal Webroot client for many years. Have all my desktops covered. Got mobile app. So disappointed! Unable to sign-in and I know I’m using the right password. I just get a “failed attempt “ try again message. I have tried at least 7 times. I give up!😡 I tried tech support. Got email to contact provider of services. GIVE ME A BREAK!
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Impossible to log in
I bought the package for 5 devices and it scanned fine on my computer. But now it’s been a week of trying to sign in on other devices to download it and all I get is login fail. I have reset my password several times and I am so relieved seeing all of these same stories here that at least I know it isn’t me. This program in broke. I want my money back.
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Login prompt doesn’t work
EITHER FIX IT OR HAVE IT PULLED FROM THE APPLE APP STORE.
What is the use of providing a login prompt to allow a registered user to login into their paid account but the login screen doesn’t work. I have a paid account and a valid login and password. I can successfully log into the website but when I try to login through this app to access my password manager I’m told that it’s unable to log in using the credentials I supplied.
What is the use of providing a login prompt to allow a registered user to login into their paid account but the login screen doesn’t work. I have a paid account and a valid login and password. I can successfully log into the website but when I try to login through this app to access my password manager I’m told that it’s unable to log in using the credentials I supplied.
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