Leave a Review Carly
This used to be my goto app for BMW/Mini
The new version just keeps making this worse. I bought this to reset the battery in a 128 BMW and the older version just worked. This new version reports brake light issues for an E9X on a R56 Mini. It also lists as critical a rear window defroster fault on the same Mini. The rear window defroster is not a critical and while the fault is likely because of a resistance reading the rear window defroster works just fine. Now when I connect to a new 2020 BMW this app just does not work or really does not communicate well with the new car. I really wish ICarly would go back and focus on the brand and not being a tool for everyone. It just is not worth it anymore.Show lessBKBberg
Used to be good but too expensive now
When I first used Carly about 8 years ago it was a revolutionary and great app at a modest price; you bought a special dongle at $50 and the app was free is cheap.
But then a new version required a new dongle which annoyed me but I played along.
Then the next major version required yet another special dongle and $60/year subscription.
Normally when you buy hardware and software it works forever; it just doesn’t have the latest features, which is understandable. However NOT Carly; they disable all older versions so that they do not run. You are forced to pay their newest price. Oh and many features are extra cost options. As other reviews state they are ever more GREEDY.
They could have had the market to themselves but due to their greed there are now more modestly priced apps that are just as good. And those apps use commercial dongles instead of Carly specific ones.
8 years ago they were a star. Now they are just fading into oblivion.Show lessTgannarbor
Worth every penny!!!!
Into the second year now and had the adapter fail. The carly team has your back no charge 0$ had it here in a couple days. Never before have i seen a group of people so deadset on making sure u are taken care of. without a doubt the finest in the buisness. You all rock...just renewed the subscription to the every brand and still no complaints. Yes is not cheap but neither was that beautiful german engineered aww inspiring machine. Nor is the dealer repairs. With this little tool you can save thousands of dollars just in the coding of what the dealership charges as a “upgrade” . BMW’s are some of the most complex electrical nightmares ever to be created. A simple .5v bulb can send you into decreased enginge performance mode. A dead battery now ya have a missfire if it starts. The carly app lets you clear it all. View live data open those exhaust flaps fold the mirrors windows up down with the fob and more .. soooo much more ... dont wait just buy it already. If ya dont like it ... well than ur weird and you prolly dont like anything else either..lol... great job carly team ..... keep up the good work....Show less650iam
Very greedy developers.
I have been using this app for almost 4 years and it gets more expensive and predatory every year.
Originally this app was exclusively for BMW/Mini. It offered more advanced functions for those cars. First it was $60 for the OBDII scanner (which has been updated and made obsolete several times) and $40 for the full version of the app. Relatively reasonable.
Then they added extra functions such as iDrive coding and battery registration which all individually cost $5-15. Useful features but it’s disingenuous to offer extra paid features on a $40 ‘full version’ app.
Now they’ve switched to a subscription model that costs $85/yr, and also introduced yet another version of their OBDII scanner. And they supposedly support every auto manufacturer now.
Not only are they demanding an absurd amount of money over only a 5 year period, but the actual functions outside of BMW are extremely basic, more or less on par with a $30 Autozone scanner. To top it off, support is absolutely abysmal. They rarely respond and when they do, it is a short email in broken English referring you to their own FAQ section.
This used to be a convenient, less expensive alternative to an expensive Foxwell unit, but now it is much more expensive and less capable. And this is to say nothing of future revisions or price hikes (which seem quite inevitable).
Just buy a Foxwell and save yourself the headache.Show lessMoonlightSurf
Developer Response
Hello there! Thank you very much for your feedback. First, I want to clarify that all of our customers who purchased the app while it was one time payment are keeping the licence for that brand for life. If there are any issues with migration process, as the app itself was upgraded to All brands, please contact us at migration@mycarly.com and we will fix the issue as soon as possible. Regarding OBD scanners, we are constantly improving our hardware, as we want to offer a solution that is universal for all cars. Of course, you can continue using your Carly Gen1 or Gen2 adapter and you don´t need to purchase our new version. Don´t forget that you have a life warranty on all of our products as well, so once you purchase Carly, you don´t need to worry :-)We assure you that our customer support takes time for every case and we are trying to offer the best solution to our customers. We are sorry if you didn´t have the best experience. I would like to ask you to contact us once again, and we will do our best to change your mind :-)Just send us a message at mycarly.com/review Have a nice day!A bit disappointed primary features don’t work
I bought the full version of the app with the newest Carly adaptor primarily to remove the warning on start up and to activate video in motion as promoted by this company.
These features along with many other don’t seem to work on my car even though they were advertised to work specifically with my car.
Seems to me as if I wasted $200 all up for these features that are not working.Show lessFggcdfbcdgj
Developer Response
Hello there! We are sorry for the inconvenience. Please contact us at mycarly.com/review and our technical support will reach out to you as soon as possible. Best regardsExceptional customer service
Hi, I’m from Australia and bought myself the Carly Universal Adaptor and the Pro version, I had some difficulty online and from the Carly team really helped me so much, I can't wait to use the app and start coding!
Thanks from AustraliaTerminator_X
Waste of money
I bought this scanner to help me identify my check engine light codes and I order to do so you have to pay for a year subscription. I wasn’t aware that I needed a subscription just to use the scanner in general so I figured I’d by a month subscription just to test it out but you have to buy a full year which is quite pricy 90$ a year for all cars. And after buying it all I connect to my car and the app is trash and the connection works half the time if it wants to. And it doesn’t connect to the check engine light. I have an obd2 scanner and I know what codes I have but not this Carly it doesn’t work as an obd2 scanner. Waste of money. I would not recommend anyone wasting their money on this device especially since they charge you a yearly subscription to use it. Don’t buy it.Show lesszipper412
Developer Response
Hello there! Thank you for your feedback and we are sorry to hear about your experience. Please send us a message at mycarly.com/review and our technical support will do their best to solve the issues you have with the app. We will definitely find a solution you are satisfied with. Best!Not bad
A fun app if you want to tinker with your car. It wasn’t working on my Audi Q3 then realised you have to have the boot open for it to work. The hidden features aren’t that exciting. If you’re looking for stuff like ACC and traffic sign recognition or anything advanced, it probably won’t be there. You’re only activating what’s already installed on the car but turned off. It’s not installing anything. Just changing a parameter from off to on. So the fancy stuff is missing. I’ve managed to make my wing mirrors dip when I go into reverse and add a sweep effect to the speed dial. That’s it. Most of the stuff is setting brightness of various lights. The health report is a good thing to have and gives reassurance. I’m happy over all. But I’d give it another star if you could download additional codings that aren’t already on the car and install them like you can with some other more expensive devices.Show lessDavidMarg
Limited capability despite what lite version had me believe
Customisations showing on lite version don’t work or seem to get reversed again in full version. Expensive for limited capability. Certainly won’t be renewing my subscription52337l
Developer Response
Hello! Please contact us at mycarly.com/review with code #CARLY22910* if the problem hasn´t been resolved. Best regardsTop Notch Customer Service!
I’ve had Carly since 2016 and really have enjoyed the flexibility and optionality the product provides to enhance your car experience.
Unfortunately my older unit would no longer pick up the blue tooth signal in my 2018 BMW F80 M3. The great folks at Carly responded very professionally to my email expressing my disappointment, and promptly addressed the issue by sending me an updated replacement unit that worked without issue. They followed up with numerous emails to ensure the unit was working and I was completely satisfied.Show lessPatrich S.
