Leave a Review WSFS Bank
Improved over time!
I have been with my bank through 3 different mergers and each one improves over time! WSFS did not have online services when it bought out the last bank and I have to say I’m glad it caught up with the times. I do enjoy the online services especially the ability to deposit checks!mMitchell23
Awesome Banking!
Always convenient which is appreciated in this age of Covid-19!
If I ever have difficulty (like on the occasion my account was compromised), it was taken care of immediately. Also, the online banking customer service representatives are ALWAYS very efficient and kind!! Customer service at some institutions can be lacking courtesy but not at WSFS - hence, why I’ve stayed with this bank since it was Farmer’s & Mechanic’s Bank!!! While I also patronize another bank, I’ve had my same account number with WSFS for over 20 years despite the bank’s changing of hands!! THANK you!Show lessBjlayla
WSFS Bank
Have been a long time bank customer since bank was previously Farmers & Mechanics. Wish they kept their banking ethics. Wire fees are $45! Bank app is too slow or freezes. Balances are not actual amounts available, not to mention their bank hours really! Also can someone explain why they closed up all the original bank branch offices when they took over? I have to drive 3 towns and 21 miles away just to get to the only branch available. Worst bank ever! If it wasn’t for the the free checking account & no minimum balance required on existing accounts I would have taken my account to another bank. But new checking accounts have the same requirements or no physical branch office which I don’t like. Can’t win.👎Show lessSadened Banker
Super Convenient
This is the greatest thing since sliced bread. I love how I can move money from one account to another with just a few taps of my thumbs!! Definitely has made life a little easier !Mattymaze
Need to improve user-friendly control over lost visa banking card
When I lost my bank card there was no way that I can stop the payment on the card it was nothing I could do to stop anyone from using the card fraudulently. So in this case the bank needs to immediately implement a program that many other banks have, which is allowing the owner of the card to go online to the online banking site and immediately freeze any purchases that could be made on the card… Especially on weekends and hours when the bank is not open! Thank youShow lessHappyTDancer
CustomerFriendly
It make is so easy to move funds and automatically pay bills. Screens and font size makes it easy to see the information on my smartphone. Stopped using my computer to do banking.Adiós Juan
Bloated Toad
I like WSFS as a bank, but this app has gone from decent to lousy. Specifically: . Takes waaaaaay too long to load. Regardless of whether I’m on LTE or my fast Wi-Fi it can take 20-40 seconds to load!!!! This is totally unacceptable! Even logging off takes a few seconds. . Every time a new update is applied my FaceID is lost and I need to reenter my password. I don’t know of any other app that forces this. . Every time a new version is applied it directs you to a set of “what’s new” pages. This would be ok if there was actually something new but it’s always the same features that might have been new a year ago. And, it continues to make you skip these pages for the next few logins. I have accounts at several online banks and this app isn’t anything special but if WSFS paid some attention to it it would at least be competent. Today it’s not even adequate.Show lesshardycr
Great App
WSFS app is easy to use! When you need assistance, the HELP desk is personable, professional, efficient, easy to speak with, and always seek to resolve any issues you may have!
Love WSFS bank and mobile app—highly recommend!loving TD in Milford
Frustrating
Half the time it works half the time it doesn’t it’s hit or miss with this app. It’s so frustrating. The whole purpose of the app is connivence; last week I couldn’t get in for a whole week had to wait for the weekend to go into the bank to move money. I called customer service all they could tell me is that there were aware of this issue and that it had been reported. I went away on vacation recent and couldn’t get in the app to see my account.
Ba hum bug!Show lesssmithfam21
Mobile deposits
This is average at best. 1. The scanner should be able to read and insert the amount to be deposited. 2. It should auto scan and accept when it finds a clear, acceptable picture. 3. I shouldn’t have to enter my email address to have it sent a notification. 4. I shouldn’t have to wait 30 days to use mobile deposit. As much as I don’t like PNC, they have a very good mobile deposit process.Show lessTheRealJamesS
