Leave a Review WSFS Bank
Savings acct fee
I have a direct payroll deposit going but weekly in my savings acct, I received notice that I would still get a service fee as the source of the deposit is not my checking account. I am planning to redirect my savings account payroll direct deposit to my savings account at another bank and close my WSFS Savungs account. I feel all direct deposits should to qualify for savings account fee waiver. I am VERY unhappy about this, I may also decide to move my checking account. Please contact me.Show lessclosing sav acct
Poorly Designed App
Depositing a check takes too many steps - why can’t it automatically find the check borders and take a photo as you can do with other banking apps.
Don’t understand why there are both a “More” button and a “+” button. They mean the same thing to the average user. It’s not clear how they decided what functions go under each button and difficult to remember. Seems very random and not a well designed or well tested UI.Show lessRuffledJersey
Amazing
Through and through WSFS has taken care of all my needs through the years we’ve had our disagreements but they’ve always made good thank you for all your supportEasy e ASI
Happy WSFS Customer
Have been using WSFS Bank for about 20 years. They are friendly, professional and always willing to “go the extra mile” if need be. They have never let us down and we have had a variety of services over the years.Number 1 Grandma
It works after you learn it
The app isn’t very intuitive.
Who would think that you would have to press the same button twice when taking a picture of a check to deposit it.
Certainly the app could prompt for what you need to do after taking the picture.
What is the purpose of sending two emails quickly to tell me that I made a deposit and that it was approved? What I’d like to know is that it was received, and later that there was no problem collecting from the other bank.
Using Zelle works nicely. If you have a limit on the transfer amount why don’t you list it?Show lesswsfs customer over 10 years
Constantly adding password
I continue to activate the biometric thumbprint access to my account and have to continue telling the app to save my password that it asks for manually. Not sure if it’s after an app update but pretty frustrating. Other than that great to use.Cableclipper
Bad in house customer service
Absolutely terrible in house customer service but other than that it’s a good bank especially with overdraft protection. If you go over your account they will cover it with a $35 extra fee of course but it’s nice if you have a bill due and don’t have enough to pay the whole bill.christiwalst
Best bank. Superior service.
I absolutely love banking with WSFS. The customer service truly sets this bank apart! From the lobby, counter, to the 800 customer service, mobile banking experience, and now the myWSFS personal banker service...just amazing. I have been supported with information, financial planning, and soo much more. Always an excellent and critically productive encounter.Show lessCustomerK
Quick Access settings reset just about every day 🤨
Quick Access (eg. Touch ID) gets wiped out just about every day, making the term “quick access” a bit of a misnomer. It seems to happen every time there’s a “here’s something available for you that you’ve dismissed a dozen times already” notification after logging in (using username/password of course). Quite frustrating - just about to the point where the inconvenience is forcing me to think about another institution...Show lessfrank-iii
Wonderful experience. Thank you
I have not used this app for a while. I had to call and get assistance from the most pleasant young man. He had the patience of Job.
I tell you after 60 years of age we need all the help we can get with technology and he was wonderful.
I’m back on track. That’s so very much WSFS staff.
Sandra Castro DawsonShow lessIts Brooklyn
