Leave a Review WSFS Bank
Lots of bugs
This app has a lot of bugs that need to be addressed. It asks you for your passcode to sign in and out but when signing out it still doesn’t sign out, it brings you back to your acct summary. It says you can do Face ID to sign in but it doesn’t work & never prompts you for that even though you selected it. To pay bills or go to another option you have to enter your full password again even though you’re already in the app. And if you make a mistake the little X doesn’t erase the password, you have to delete every character to start over. The beneficial app was very well designed so to have it switched to this it’s very disappointing.Show lessshellie06
Spinning
I’ve used the app since it was beneficial. I downloaded the new WSFS mobile app and have used it since the transition. Last week it started giving me trouble just spinning and not entering the app. I deleted it and downloaded again, I shut off the phone and restarted it to no avail. Does anyone know how I can get it back? I’m ready to move all my money out to another bank.....
When will it work again?Show lessRubies2sday
Worst bank I’ve had so far
The app doesn’t accurately keep track of your spending. You have to pay for checks for a checking account, which is kind of the point of me opening my checking account. I was going to need checks. Fees on atm’s that aren’t for the bank. Oh they’re nice over the phone and for their customer support. Nothing wrong there. Just don’t be surprised if you have less than you see on your account balance and you’ll need another app to use as a balance ledger. Looks like I’ll be switching my bank again.Show lessUnrealsoul84
Review
Overall easy to use app. Just wish I could see my balance after each transaction is subtracted. I bank with another institution as well that has this feature and it is very convenient.#renewedbythebeach
Worst app.
I was a beneficial banker. Never had any problems. This app is terrible. It doesn’t ever let me login or load when I want it to. No option to view statements when it does work. just read other reviews about how people pay bills and they’re received late when they paid it on time. I am changing banks. Who runs a bank like that. Ridiculous. Somebody Fix this app so the ppl who don’t end up Changing banks can actually utilize mobile banking 24/7.Show lessevbk31
Fraud alert system is terrible
New text fraud alert system randomly declines purchases way too frequently. The system should only flag suspicious activity, not local places we frequent like the grocery store next to our house where the card with the chip is present and PIN number is used. Or my business ordering that we perform more than once a week!Show lessNicole W 122 19805
My complaint abt my checking account.
I am very displeased right now! My checking account keep showing an available balance that is really there which keep leading me to have negative balance. Someone told me each time I need to call to get my real balance. You are mismanaging my money.
I’m so disappointed and worried now I can’t use my card bcz the online balance does not reflect my true balance.
If this problem is not solved WSFS will loose a lot of customers in my areas bcz bcz we never had this issue with Beneficial BankShow lessrosemanie
Disappointed
When WSFS over Beneficial I was told there would be no changes only to find out that isn’t the case. First thing within 3 months lowered the interest rate. I could deal with that although unhappy. Then a month ago they upgraded this APP and it is no longer able to be linked with my Mint account and the app requires multiple logins to work. Now I need to find another financial institution for myself and my 90 year old mother. Customer service is not what this company is about.Show lessSssddddddf
Disappointment
When beneficial merged with WSFS I admit I was a bit apprehensive, but figured I would give it a chance. Big mistake. It all started with paying my bills. Payed them like I did when it was beneficial, with confidence on the due date with any issues. Evidently not the case with WSFS. They were being delivered late which as as a result being changed $39/each account attempted to pay for months until I noticed credit card balances were going up and not down. When reached out to WSFS they were quick to state in many words that it was my fault for not reading there policy on bill paying procedures. I can see how that be true, but when u are reassured that nothing will change due to the merging of the two institutions and that it would be business as usual and normal I didn’t think think to check of any indifferent procedures. Their responses I summed it up basically was that there was no excuse for ignorance and they were not responsible and was not going to try to correct the situation and left me with hundreds of dollars in late fees, which ruined my impeccable standing with credit card companies and watch my excellent credit drop for late payments. Now I am left trying to find a new banking institution because I no longer feel safe with WSFS.Show lessI JUST GOT STUCK UP
They are the worst at posting “pending” transactions!
I have had enough. They never get it right. You never know what your correct balance it. You have to keep track of it yourself. I am inclined to believe they want you to go over so they can charge fees. I am switching banks.banermanerman
