I have no shop. I have never had a shop. I have never made money with this app/store. This is important because “shop violations” is the reason for this. But I think it’s just cuz they hate animal crossing, my last act was changing my pfp to a cute photo of me and goldie from “pocket camp”. She is eating corn, I am next to her. This is the first time I’ve ever seen this, and it says it’s permanent!? I’ve tried appealing the account, but it’s impossible, you can’t sign-in with google or apple, nor can you reset the password to sign-in and make the appeal. The reason is because “you’re suspended” but also you need to sign-in to “appeal” and unsuspend your account. Which you can’t do.. because you’re suspended. Again, I have no shop, there is no violation because the “shop violation” doesn’t exist, because I have no shop, I sell nothing. I am literally just using Etsy to buy cute things for myself and others. Except come here and comment, Account: [redacted]. I can no longer check my packages or get refunds either….
Update: issue has been resolved, but the process was a nightmare. There is a serious delay in the “resend appeal link” as i checked repeatedly and believed there was no hope of ever recovering it. Even making a 2nd account just to talk to my package’s seller. I would like to specifically thank “Ishan” for responding within 24hrs, as I went through all the stages of grief.
Developer Response
Thank you for providing this feedback; we appreciate you sharing this with us. You can also contact our Support team using this link etsy.me/contactsupport and provide specific issues you may encounter so we can check further, rest assured that we'll assist you right away! Thank you and stay safe!
Originally I had purchased, in error, an invitation that would not suit the theme that I was going for, but I also duplicated this purchase. I reached out to the seller let them know the circumstance and not only did they refund both of these purchases, but we were able to collaborate and she designed and created a masterpiece that I am truly in LOVE WITH 🩷 They went out and above for me and for that I am so grateful! But also their dedication to their clients, the timeframe that it took for them to create this masterpiece was less than a couple of hours! Literally, they came up with something for me, just for me, that I am just so excited to share with all of my guests that will be coming and it’s one of a kind!
This type of customer service and dedication to your clients, is very few and far between this day and time, and for that I honestly cannot tell you how much I truly truly do appreciate everything that you’ve done! 🩷 I will be back with more things for you to create for me to include for my business. I look forward to working with you on many other projects to come! Until next time, keep creating my friend 🩷
~Naomi Sharp, Sharp Creations
Developer Response
We want to thank you for using our online shopping platform. If you experience any dissatisfaction, please get in touch with our customer care at https://rb.gy/pucp3f.
I love Etsy. I truly do! But….. recently for my birthday late June, I ordered a package for my birthday. It was supposed to arrive early July. Within 24 hours, I noticed the switch their shop to vacation. I paid for the item. So it was supposed to arrive over 1 week ago. Because they are now on vacation, you have no way to contact them. It’s week after my package was supposed to arrive. I went to to ask Etsy for help….. but they expect me to contact a seller
Who switched their shop to on vacation I cannot contact. Then they want me to wait 48 hours after I contacted someone who cannot be contacted. My issue is, why is it my job to contact them? If you are two week late with someone’s package and on “vacation”, shouldn’t Etsy be in the case fixing it ASAP and having a solution? My birthday present from late June now won’t arrive till sometime in August. Personally, you should have jumped on it 24 hours after I replied to your email letting you know it didn’t arrive and fixed it. I think the shop needs to be penalized and item expedited on your dime. It’s rude of you to make me do your job. First time ever have y'all disappointed me.
Developer Response
Thanks for your review. We’re very sorry to hear about your experience. Our Support team is ready to help. Please open a support ticket so we can look into this for you by using the following link: https://help.etsy.com/hc/en-us/requests/new.
There is a lot of high-quality products sold off of this app and most of them are overpriced. Something I don’t like about this app is that shop owners are alerted to when we click the heart and we like something so we can save it for later. We’re sent messages by Etsy that the seller is offering us a discount on that liked item. But that’s my business if I click heart on something to save it for later because I like it, that doesn’t mean I want to buy it right away. It shouldn’t be shared information that should be private, and I consider my privacy violated by Etsy because of this. Also, half of my orders of fragile merch are not being put in boxes with bubble wrap, but in plastic real thin bags like what you see on the book that you order and stuff is arriving damaged. It’s negligible to do this to customers. Somebody sent something all the way from Great Britain to me in the States; 4000 miles with a very thin plastic package bag on it and one piece of tissue around it. I’m not ordering anything breakable from Etsy anymore. I do not recommend that you buy anything fragile from Etsy because there are going to be times you will have your orders delivered damaged. Etsy needs to look out for their customers instead of not being able to be contacted like they are now. Unethical business practices!
Developer Response
Thank you for taking time to write your review. We’re more than happy to help you, if you wouldn't mind opening a ticket with our support team. Kindly reach out using this link: https://help.etsy.com/hc/en-us/requests/new. Have a wonderful day!
I have been using Etsy for around two to three years now, and have had virtually no problem(s) with it. Easy to work with, generally, and you can find lots of cool stuff. Some of my favorite things I’ve purchased have come from this app. Generally, shops and those who run them are nice. I also find this fun to use (but that’s just me.) Just like any other on-line marketing platform, though, I’d say use caution. Check shop reviews before buying. But if something really catches your eye and it’s from one that hasn’t been rated or reviewed yet, well, there’s nothing wrong with that (necessarily!) Everyone has to start somewhere, right? Anyways, back to my point. I’ve bought a motorcycle jacket from a shop on here, and the seller was kind enough to send me a message (shipping from U.K. to U.S.) to let me know it was Easter holiday there. She did as she said and shipped it out as soon as it was over, and was even kind enough to include a thank-you card for the purchase! (Some shops will send you little things like that as extras.) Communication is also important — especially if, or when, there is an issue. But over-all, it’s a safe, fun, and easy-to-use app! Very awesome. I’ve never regretted anything I’ve bought off of here, and I hope I don’t in the future. I love it so much. Oh — turning on notifications often helps (tracking packages, etc.)
Developer Response
Thank you for your feedback and for supporting our sellers! If you have other concerns please reach out to https://help.etsy.com/hc/en-us/articles/115013375488 anytime. We're here to help!This app is fine for shopping and favoriting. I've deducted two stars and deleted the app because:
1) The red numbered dot that is supposed to indicate when you have a new notification thing is always there. So if it says you have 4 items to review, the dot doesn't go away until you review those items. It's the same on the website and it is annoying. Also if it says you have updates from sellers, that dot doesn't going away even after you open and read them. This wouldn't be a big deal except that it essentially makes the dot meaningless. It's supposed to indicate when you have something new to look at, but if it's always there, it's not doing its job. This is either a bug (which I've reported twice and both times they said they are aware), or they're doing it on purpose to get people to keep going in there.
2) It is aggro about getting people to allow notifications. Every time I sent a message, it asked me to allow notifications. This is user hostile. I shouldn't have to constantly re-affirm that no I don't want notifications.
I'm picky about the apps I keep on my phone and even more picky about which apps are allowed to push notify me. Using an app is supposed to be a better experience over the website, but that's not the case here. I just use the website instead.
Developer Response
Thank you for your valuable feedback. We are always looking to improve the experience for our users. Kindly contact our Support team using this link etsy.me/contactsupport for any concern. Rest assured that we'll assist you right away! Thank you and stay safe!
One aspect of this app that I am truly becoming fed up with is that it continues to show me certain goods over and over, simply “because I viewed” something else. There are certain “personalized” suggestions that I find very unappealing, that display in my account on a repeating basis, or just linger indefinitely. As such, it very much feels as if they are being shoved down my throat. However, I have no way of getting rid of them. This phenomenon may be due to the algorithm the app uses, but either way, it really feels like Etsy is trying to force these products on me, despite my *complete* lack of interest. In view of this, it would really help to have a button or function that would allow the user to *permanently* dismiss or block any unwanted product recommendation that displays in the “Because You Viewed” section; perhaps one that says “Don’t show me this product any more.” ———————————————— This is a decent app but as reported in August, I find that I take the time to review a purchase and too often it does not post after I hit “submit.” It just disappears and then Etsy starts spamming me with requests for a review of that very item. In fact, this just happened again this morning. I read other reviews where the same phenomenon has been noted. Still, there is no improvement. Reviewing a seller feels tedious but I generally force myself to do it at some point. However now, I don’t think I’ll bother any more. ————————————————
Developer Response
Thank you for your valuable feedback and for sharing this experience! Kindly let us know what updates or changes you would like to see in our app. You could send us the details through email with your account details to support@etsy.com. Thank you and stay safe!Genuine etsy sellers are great. Quality items, fast shipping, great customer service, you can tell that they care. Dropshippers and resellers, however, are becoming more and more abundant, and I find myself constantly having to spend time assessing a shop to ensure that it is legitimate. Even some star sellers are obviously drop shippers. I’m sick of having to question whether something is handmade or not when now, seemingly half the products are straight from aliexpress. On top of that, the app updates about once a week at this point. The buttons are constantly moving around and it’s tiring learning the new layout only for it to change again. Not only that, but now I have to click onto a total of *three* pages before I can see my favorites list. Why do “discounts” and “gift mode” receive their own button on the main menu bar while favorites are hidden behind layers of clicking? Profit for Etsy, obviously (and not profit for the sellers, of course, who are riddled with ever increasing fees). The insane amounts of notifications as well? Don’t even get me started. Etsy clearly thinks I need to know every time every single item I favorited a year ago restocks, or goes on sale, or simply exists. And there’s no way to turn them off in the app. This app has so much potential but there is still much to be improved. (Or simply returned to normal, as is the case with the favorites button).
Developer Response
Thank you for providing this feedback and we're sorry for the inconvenience that this has caused you. Kindly contact our Support team using this link etsy.me/contactsupport regarding your concern so that we can check on it further. Thank you and stay safe!Beware of who you are buying from on this app. I have had multiple problems with thinking i’m supporting domestic small business because a seller advertises as being from the USA when they are not. I’ve also had issues of the sellers not giving me a refund when i NEVER receive my order. I’m still waiting to open an etsy case review, they say I can after 48 hours after submitting help request, it has been past 48 hours and still waiting. The seller i’m having problems with is from China, bought a USA shipping address through FAST TRACK EXPRESS INC, and claims the post office is overwhelmed with packages (true) but in this case, the post office does not even have my order. I’ve checked USPS for DAYS, and they are awaiting the item from FAST TRACK EXPRESS INC, which ships internationally from China. Now why would a USA seller need a 3rd party company to deliver a package to the post office when literally every town in the USA has a post office? Because they are a liar and are in China not the USA. I order from etsy to avoid supporting Chinese business but they’ve gotten real good at lying and deceiving. I’m very disappointed in Etsy and their allowance of this sort of matter.
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at https://rb.gy/pucp3f.Let me start by saying I’ve order from Etsy quite a few times and though I’ve had to message sellers about my product on more than one occasion I’ve never not received my purchase until now. And Etsy won’t help. I placed and order with Cowboybootsusa on 12/6 seller Communication was fine, March 27 order was sent but I did not get what I ordered at all. March 29 I reach out to the seller and Etsy for a solution, the seller agreed to remake the boots and said he would need 3 months. No problem, 3 months later I reach out for status, July 3 seller said he was in the final stages and would send them end of the next week. August 5, I reach out and seller says he had unexpected delays in production but would mail in 2 weeks. September 5 I reach out again and I’m told staff had COVID so there were delays he would send in 2 weeks. Now October 8, I reach out yet again and not only do I have no boots the seller has stopped responding to me. Etsy support says they can’t help because it’s passed 100 days from original delivery date, seems like something the seller knew. And I obviously didn’t. I’m out over $400 because Cowboybootsusa did not do what they promised and Etsy won’t help despite all the communication on their site between me and the seller. I’m not sure if I trust the sellers or Etsy at this point. Be careful when ordering from this site.
Developer Response
Hello there! We appreciate this feedback you've provided. Your feedback is how we decide on future improvements for the app, and we've already shared it with our product team. We continuously app and we hope you spare some time to check it out and give us a feedback once more. Stay tuned as well for further updates to the app as we fine-tune things and incorporate what we’re hearing from you! You may also reach us out here: (etsy.me/contactsupport) for further concerns.
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