Leave a Review Etsy
Faithful Buyer
I really utilize the vendors on Etsy and just because I had one bad experience with Jersey that will not stop me from using other vendors. I am a business owner myself, and I normally do not call companies out, but I’m making an exception with this one, because I try to handle it very professionally you don’t advertise something and not put it in Pacific’s on how that advertise met goals and when you place the order according to the advertise it then when you receive your order, it’s not what you ordered then they go in and they change your order. Exactly to what they sent you and then they play like they don’t understand but being a business owner, you know you take notes you write down what you ordered you keep an inventory of what you ordered I mean that’s what business people do you make a checklist of what you need called inventory sheet so I would like for companies to honor their mistakes and it’s OK to make a mistake but it’s not to make it seem like it’s your customers fault, and that the customer is the one who made the order like that because if the customer is a customer that has ran a business for years trust me that customer know what they are doing that’s for future references so make sure that you know that that customer has a record of what they did orderShow lessPecanthickness
Developer Response
We would like to thank you for using our online shopping platform. If you experience any dissatisfaction, please contact our customer care at https://rb.gy/pucp3f.The newest chat AI is… something.
Hi, I’ve both shopped and sold on Etsy over the years for a wide variety of things. In the art community, we search for very specific, and sometimes obscure things. Trying to tailor our our search’s ourselves is, in my opinion especially since this most recent change, a vital aspect of Etsy. The new AI chat not only is making finding things I want difficult, but it takes longer, and is overall just an unnecessary change.
This next part isn’t as directed at the app necessarily but Etsy as a whole. I think trying to incorporate AI into the art community in a positive way is a bold choice right now given how AI art has been prevalent throughout the internet, is without a doubt a highly debated subject, and is quite literally stealing art from uncredited artists. Opinions on creativity aside, I think it’s an interesting choice to make it a search feature on an app surrounding small artists, business, and companies. Does it work? Yes. Does it work WELL? No, not really.
It’s a bit slow, shows me things I don’t find relevant to me (that I could find faster and easier myself), and I personally find it a bit annoying.
I love Etsy and I hope this new feature will either be improved upon greatly overtime, or will be removed and we’ll have our normal search engine back. ❤️Show lessFjdjdjdjdhdhshc
Begging for the option to turn off ‘chat’ style search
I have been buying off of Etsy for over a decade and have never felt the need to speak up about any changes made to the shopping experience, until now. The recent update to this bizarre “chat-style” search engine has made searching less efficient in that 1. I can’t find what I’m looking for as easily as I had in the past with the previous, standard search bar as this new version now brings up categories in the same realm, but not what I asked for (My descriptions are precise considering I’ve been an Etsy shopper for long enough to know what terms to include, so being vague isn’t the issue) and 2. The robot/AI(?) responding takes far longer to load than the previous search bar. I understand the idea is to stay relevant in a sea of high-tech everything and I understand that having the robot suggest other, similar items would theoretically lead to more sales but overall, Etsy is making less revenue from me, and I'm sure others, because this new interface is slower, not as accurate, and irritating to deal with resulting in me spending less time on the site and more time looking elsewhere for what I want. At the very least, please consider including in the app settings the ability to revert back to the previous search method via a toggle, so both robot-lovers and robot-haters can continue to enjoy the app.Show lessRobotHater88
Developer Response
Thanks for your feedback. We’d be more than happy to help, if you wouldn't mind opening a ticket with our support team. You can do so by following this link: https://help.etsy.com/hc/en-us/requests/newIt Could Be Better !
I love Etsy to shop from small businesses don’t get me wrong- but there are a few things that make the desktop site more appealing. [TLDR; homepage has nothing to do with my interests, tracking is a bit off in-app]
First: the homepage. It’s a cool idea to have little videos sellers can upload to promote themselves, but literally none of the videos are related to the shops I follow or the things I buy. I mostly follow gothic artists and classic literature themed shops, but all of the videos are about modern farmhouse decor and boho style clothes. That’s cool and all but doesn’t appeal to me. And I have found shorts that DO appeal to me after a long time of scrolling, so it’s not that they don’t exist. An algorithm would really help both customers and those posting the videos. The app also gives you a “because you viewed” section, which I really wish was dismissible. Sometimes I accidentally click on things that don’t interest me or buy something for a friend and it messes up these sections until I clear all my viewed.
Second: the tracking notifications. It simply doesn’t work. It sends to my email just fine, but it still shows something I ordered is in transit despite having received it weeks ago. Again, the emails work, so maybe my app is just bugged. Anyway, that’s it. Sorry for such a long review ^^;! Other than these the app works as intended.Show lessChimera!!!
Developer Response
Hello there! We appreciate this feedback you've provided. Your feedback is how we decide on future improvements for the app, and we've already shared it with our product team. We continuously app and we hope you spare some time to check it out and give us a feedback once more. Stay tuned as well for further updates to the app as we fine-tune things and incorporate what we’re hearing from you! You may also reach us out here: (etsy.me/contactsupport) for further concerns.Confusing
In general, I like Etsy, because you can find items you wouldn’t find anywhere else, but this last purchase was very confusing. Some discount codes worked and some didn’t. There was no explanation why. Discounts left me paying for shipping so it kind of wasn’t worth it especially because I couldn’t tell what price the shipping would be. On this particular site, I couldn’t see the variation in what I bought and it wasn’t noted in the image you saw so I had to contact the seller to clarify, especially since on some sites in Etsy, you have to pay to return shipping so you don’t want the wrong item. I never saw the price of shipping until I went most of the way through PayPal. Previous experiences with Etsy were not this confusing and complicated. All Etsy site should have a PayPal option because I have no idea who these people really are and I credit card because of that. All pricing and return car should be clear up front. Because of the confusion and changing and prices. I went back and forth. Through the process many times, never knowing if I would lose my. Discounts.Show lessTechie 1111
Developer Response
We appreciate your feedback about your experience here on Etsy about your discount. If there's anything else we can help you with, kindly contact our Support team using this link etsy.me/contactsupport and provide this specific issues that we can check on further, rest assured that we'll assist you right away! Thank you and stay safe!Great for gifts but website still needs improvement
Been purchasing through Etsy for many years and was surprised recently when my entire buyers account was deleted. Someone decided to change my account to a sellers account-extremely bizarre as I have never sold on Etsy ever. My entire buyer’s history along with all my favorites was deleted. It took months of persistent emails demanding help from yet another customer service person who had no idea what they were doing. Finally my buyers account was restored but without my purchase history or favorites. Clearly customer service needs improvement. The way the site works is also very slow and outdated. Changes that have been made only slow it down further. Investment in new servers might be a good idea!
However- I decided to stay here because there are still some artisans who sell only here. And I do purchase. However the other issue is that many of the single artist sellers have left. Most of the sellers are Chinese companies who sell for Pennie’s on the dollar on Taobao except on Etsy they often raise their prices. I think it is sad that true artists have been pushed out and these high volume companies have taken over in many cases.
This is all My current opinion.Show lessJulie&Daisythecat
Developer Response
Hello there! We appreciate this feedback you've provided. Your feedback is how we decide on future improvements for the app, and we've already shared it with our product team. We continuously app and we hope you spare some time to check it out and give us a feedback once more. Stay tuned as well for further updates to the app as we fine-tune things and incorporate what we’re hearing from you! You may also reach us out here: (etsy.me/contactsupport) for further concerns.Eliminate Forced Reviews!!!
**Updated to add Solution: I turned off the badges under notifications. Now the forced reviews are benign and I can shop and review in peace.**
This has got to be the most annoying feature ever. I purchase my planner stickers from an Etsy vendor and the nature of the product easily leaves me with 5+ notifications for reviews every single time I make a purchase. Once I’ve reviewed one, I’ve reviewed them all—they’re stickers!!! I shouldn’t have to do a review per item if they’re the same item in a different color/pose/character etc.! I should be able to decline leaving a review. There’s currently no way to get rid of the notification other than submitting a review which is tedious to boot! Too many clicks! It appears to be one, but it’s actually 7 clicks minimum for ONE review. At the very least you could streamline it! And adding the picture and the feedback need not be separate! I hope my vendor moves away from Etsy for this reason alone. At this rate, Etsy is going to force customers to put pressure on the vendors (by leaving poor ratings) just to make them get rid of it. A 4/5 rating of strong-armed reviews is different than a 4/5 rating of free-will reviews. Ratings mean less when they’re forced! If I take the time to leave a rating it’s because I am thrilled or sorely disappointed. Do better, Etsy!Show lessAlive4Five
Developer Response
Thank you for providing this feedback and we're sorry for the inconvenience that this has caused you. Kindly contact our Support team using this link etsy.me/contactsupport and provide specific issues that we can check on further, rest assured that we'll assist you right away! Thank you and stay safe!Horrible customer service
This is about Etsy as a company, not about the app. It was all good until they suspended my account last spring (just over a year ago) without any notification or any reason. I tried to contact them via their message system within the app (8 TIMES), no one ever got back to me with an answer on why they suspended it and what I need to do to re-open it. There’s no phone number, no instant chat within the website or application and no email, there’s no way you can contact them directly. The only way you can contact them is through their useless messaging system where you leave a message and wait (a month? a year? or maybe more??) to be contacted by them to solve a problem you have. Most likely they haven’t even read my messages, they may all have ended up in the trash. Disgusted! I’ve never had such an experience with any other company before. All I did and wanted to continue doing was to buy beads for bracelets, since they have a better variety and better prices than eBay. But eBay has a phone number and you can actually talk to a real person and you know you’re heard and your questions answered. Take example, Etsy!! I finally decided that I close my account, which has been in limbo for a whole year, and take this problem off my chest.Show lessDIDE2020
Developer Response
Thanks for your feedback, DIDE2020! We’re very sorry for the inconvenience that this has caused you. Our Support team is ready to help. You may contact them through https://help.etsy.com/hc/en-us/articles/115013375488 and mention that this is an app feedback follow-up so we can look into this for you!Horrible customer service
This is about Etsy as a company, not about the app. It was all good until they suspended my account last spring (exactly a year ago) without any notification or any reason. I tried to contact them via their message system within the app (8 TIMES), no one ever got back to me with an answer on why they suspended it and what I need to do to re-open it. There’s no phone number, no instant chat within the website or application and no email, there’s no way you can contact them directly. The only way you can contact them is through their useless messaging system where you leave a message and wait (a year?? or maybe more?? or never!!) to be contacted by them to solve a problem you have. Most likely they haven’t even read my messages, they may all have ended up in the trash. Disgusted! I’ve never had such an experience with any other company before. All I did and wanted to continue doing was to buy beads for bracelets, since they have a better variety and better prices than eBay. But eBay has a phone number and you can actually talk to a real person and you know you’re heard and your questions answered. Take example, Etsy!! I finally decided that I close my account, which has been in limbo for a whole year, and take this problem of my chest.Show lessDeveloper Response
Thanks for your feedback, DIDE2020! We’re very sorry for the inconvenience that this has caused you. Our Support team is ready to help. You may contact them through https://help.etsy.com/hc/en-us/articles/115013375488 and mention that this is an app feedback follow-up so we can look into this for you!Etsy Review
I love the beautiful, unique items that Etsy has to offer. No other online store has such a large variety of these types of products, so I really do appreciate that. However, Etsy has several flaws. The cart pop-ups are incredibly annoying. I can’t even keep items in my cart anymore, I have to put stuff I want to buy soon in the save for later section. The pop-ups appear at least three times so closing them out once or twice doesn’t work. Now I don’t even need to have the item in my cart for the pop-ups to happen, they will appear if I’m just browsing the search results. Ugh. I hope they realize what a terrible design this is. No other website that I know of harasses their buyers to this extent. I’ve also noticed many Etsy sellers who are reselling items from Shein and AliExpress at 10x the price. Etsy does nothing when I notify them about this, even though they say it’s against their policies. They won’t enforce this rule. Be especially careful when buying earrings, check those Chinese sites first to make sure you aren’t being ripped off. Also, the website is buggy and crashes at least three times a day, usually more.Show lessJam9996
Developer Response
Thank you for taking the time to leave a review! We’re sorry to hear of the trouble you've had using the Etsy app. If you're still having issue, could you please send us an email with your account details to support@etsy.com. We'd investigate and assist right away.
