Leave a Review Etsy
Horrible user experience
Firstly, you can’t turn off cookies - even though it shows up in settings, there’s no option to turn it off. It simply says “Always on”
Secondly, I bought something and can’t even use it. I bought a PDF on my private account, and when I clicked on the “download” option it brought me to my business account and slapped me with the longest error message I’ve ever seen. 30 minutes later and I find a small announcement in settings (you have to click several links and scroll a bit to find it) that mentions downloads cannot be completed on mobile. You’d think there would be some sort of more obvious announcement for this, but no. I don’t personally have a computer, which meant I had to borrow one JUST TO USE WHAT I’D BOUGHT! Only to find when I went to the browser that Etsy was convinced I was a robot, and no matter how many times I took the test, all I got was a “cannot contact reCAPTCHA.” Currently I am still unable to use my purchase or acquire a refund, seeing as refunds are not accepted for PDFs. Thanks Etsy.
Thirdly (and less importantly but still frustrating), I cannot see the actual number of people following me nor the number of shops I follow. I have clicked the option to “follow” several shops, and yet it stubbornly insists I’m following none.Show lessBy Your #1!! Fan
Developer Response
Thanks for your review. We’re sorry to hear of the trouble you've had using the Etsy app. We passed along your feedback to the engineering team who identified and fixed this issue. If you're still having an issue on your end, kindly reach our Support team using this link etsy.me/contactsupport and we'll assist you right away! Thank you and be safe!Shopping
I have been shopping on Etsy for about four years now and I can honestly say I love it! With the exception of maybe one or two of Etsy’s many many stores, I have always had a wonderful shopping experience. And the two times that there was an issue, Etsy promptly fixed it. The sellers on Etsy are friendly and usually always answered my communications promptly and cheerfully! My purchased items always arrive fast and packaged safely. I have never received anything bent or broken. I also am happy to say that through Etsy I have met many men and women from all over the world. I have made lasting friendships and built professional relationships along the way. Most Etsy store owners are eager to please and have always been extremely helpful, even if I didn’t end up purchasing an item from them. I recommend Etsy stores to my crafting friends all the time. And once a relationship is built with a store, if the owner happens upon an item that they think I would be interested in, they quickly email the suggestion to me. All in all, everything I have purchased has been of true quality and most always more beautiful and interesting in person than in the descriptive pictures. Thank you all for your kind and thoughtful services. Sincerely, Brenda C.Show lessMs. Baddhogg
Etsy is not set up ideally for supply shopping
I enjoy buying my jewelry making supplies of Etsy. I have purchased magnificent items and it’s really helped my work evolve. Unfortunately the buying and repeat buying process is constantly difficult and needlessly time consuming. I’m constantly frustrated with the platform as it makes it very difficult to search previous purchases in order to buy an item again. The list of purchases should have a search bar so I don’t have to endlessly scroll through (and wait to load) my purchases. Also: Limiting my cart to only 100 items is also very frustrating. This make sense for someone purchasing handmade goods. I get that limiting cart items encourages customers to actually complete a purchase but for someone who is constantly buying multiple tiny items it’s really frustrating. You’ve designed this platform without someone such as myself in mind. It’s very discouraging and makes me want to shop elsewhere. Do better You’re missing a great opportunity to cater more to makers and their supply needs.
Update 8/22. I believe I wrote this review over a year ago, and I still feel very much the same way. Shopping for supplies on Etsy should be easier. Limiting my cart to 100 items is really frustrating and there should be more options for searching previous orders to make repeat purchases.Show lessyvonnesssssss
Developer Response
Thanks for reaching out, yvonnesssssss. I've taken additional notes on what you've mentioned and will bring them to my team. This feedback is important and gives us much-needed insight into our members' experience with us. If you need further assistance please send us an email at https://etsy.me/contactsupport We'd be happy to investigate and assist right away.Wonderful marketplace; horrifying app
This truly awful app has given me literally hours of consternation. Try researching anything in a browser to actually write a factual message to a seller and you will absolutely want to scream in frustration. Each time you switch to another app, even the built-in spotlight app, everything you have written no matter how brief or long just vanishes. Let that sink in for a moment. This app has a messaging section that won’t let you switch outside of the app for any reason without making you pull your hair out in rage. Did a call come in before you completed your last sentence? Oops! If the iPad fell asleep, you’re perfectly researched message that you were down to just proofreading before sending is now gone. Pop up notice for something important? Well, you get the picture. The only way to avoid this pitfall is to select all and copy so that when you come back you can *start all over* and have a little head start by pasting, but if you didn’t think to do that (not intuitive) you may just resign yourself to saying, “I didn’t want that product anyway” and just walk away.Show lessUtdkhth
An app so broken it broke the website!
I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps. Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it.Show lessJj75476
Developer Response
Thanks for reaching out, Jj75476. We’re very sorry to hear about your experience. Our Support team is ready to help. If you're still having trouble using the app, please send us an email with your account details to (https://etsy.me/contactsupport) We'd be happy to investigate and assist right away.I love Etsy shopping, but . . .
I am a huge Etsy fan and have been buying from them for years. I find the vendors to be honest and helpful, and the shipping is pretty quick. I have only had one shipping issue in my 25 years of shopping with Etsy, and the local post office paid for the damages. In general, I would say I am a customer who knows what she wants—almost always something interesting and unusual. Many of the vendors have worked with me—changing a color, a size, re-orienting a stone in a setting. They have done it all—several of them have accepted drawings from my daughter (an amateur artist) to make sure I got what I wanted.
My only real complaint about Etsy is that they do not sort things carefully. Sometimes I put something like “sterling bracelet with faceted black onyx “ in the search bar. What will show up is every bracelet—maybe the stone will be black onyx, but it might be any other color onyx comes in—with a black stone,onyx or not. There might be other colored stones in the bracelet as well, even though I did not ask for that. It might be costume, not sterling; or it might be gold. What is the point of a search bar if you are going to ignore what I asked for?!?Show lessLisa248365
Best Place For Custom Kink Gear
You won’t find a single place where sellers go above and beyond for kinky buyers who usually have some sort of shame wanting items that make adulting more fun and with Klarna as a partner, I was able to treat myself and my lover to beautiful, one of a kind items that are fairly priced and extremely hard to find to add to our bedroom time and this was made possible by Etsy. Etsy isn’t perfect and there will be times you get a dud but 9 times out of 10 I’ve been super happy supporting people in the kink community with all my purchases. With Klarna I was able to get a great deal of custom items for like $30 bucks a month on auto pay. It’s a no brainer. You pick out what you like, open Klarna and shop Etsy, the transaction is seamless and worth the wait. Tracking numbers and a way to contact the seller all make this easy to do with no stress. Plus when people ask you where you got your sexy toys at the next play party you can tell them with absolute confidence they can find it on Etsy!😊Show lessQueers4Trump
Is anyone else having issues with mobile app?
I love shopping on Etsy on my phone, but have been having issues with the mobile app this week. First it wouldn’t let me review my purchases. It kept telling me there was no connection, which was not the case as I was connected to WiFi and it was working/strong signal. I contacted their Help Center and chatted with a nice woman who told me to try uninstalling and reinstalling the app. I did so and was able to leave a review. Today, though, I noticed that when I look at reviews of items I know had customer photos before, the photos are no longer there. I checked out my own past reviews on the shops’ pages and sure enough - the photos I submitted aren’t displaying. I contacted the Help Center again and the rep did not seem to know how to help me. He was very nice, but there seems to be no solution for me. He suggested the app just couldn’t download the photos, but they were there a few days ago so SOMETHING changed and needs to be fixed. I did notice the app was updated 5 days ago so I don’t think it’s a coincidence that I started having issues with it. I hope this glitch is resolved soon because I rely on customer photos sometimes when trying to decide whether to purchase something or not! I know I am not alone in this. Please fix 💖 TY!Show lessACE2982
Sad to learn they don’t back up buyers well
In September I purchased a t shirt quilt with guaranteed Christmas delivery. These are a lot of work so expensive, $370 for this size. I sent in my husband’s shirt collection to surprise him. After 7 months of asking what was going on, being told the day before Christmas Eve that it wasn’t coming, purchasing another last minute gift, requested they just send my irreplaceable shirts back. No luck, she offers to finish it and refund, says health problems came up, all kinds of excuses. Come March I finally start a case. Not only was it difficult to get the case going the support was minimal at best. She said she already sent it and they asked for proof. It did finally show up on her second attempt to mail it correctly. I requested a fulfillment of that refund but only expect a partial one, I have proof she said that. Etsy doesn’t care nor do they care it took 7 months or that Christmas guarantee wasn’t honored. I’ll think twice about ever purchasing more than a $50 item I’m prepared to throw away the money on from Etsy.Show lessShelbell90
Nice items, long shipping times
I like the array of different types of items available on this app and I love to see people be creative and do well for themselves, but I hate waiting a month of more for my purchases. So much so that I try my absolute hardest to never use this app and only resort to it when I can’t find what I want anywhere else in the entire www. Sometimes I just look for the nifty ideas and go make the item myself for a fraction of the cost and time.
Let’s be real sellers make buyers wait ridiculously long periods of time to receive the goods. There’s usually a quote of something like 7-10 business days just to process your item, then you pay for shipping to take another two weeks after that, but for some reason whatever I order doesn’t even get shipped out of their P.O. until the last day of the delivery date- when it’s supposed to arrive at my home- and I’m supposed to be okay with this, even happy about it, because it’s hand made.
It’s bad enough I’m paying three times the cost of everything because I’m trying to be a nice consumer and support small business, but to make me pay shipping and wait no less than a month for everything literally checks off all the boxes of reasons I wouldn’t shop somewhere.Show lesswherehaveallthefreeappsgone
Developer Response
Thanks for reaching out. I've taken additional notes on what you've mentioned and will bring them to my team. This feedback is important and gives us much-needed insight into our members' experience with us. If you need further assistance please send us an email at https://help.etsy.com/hc/en-us/articles/115013375488. We'd be happy to assist right away.
