Leave a Review Santander Mobile Banking
Santander new banking app.
I can’t say that I’m enjoying this new app. For one thing I used to be able to keep an eagle eye on my current account balance via the instant balance widget this enabled me to keep any surplus funds in a higher rate savings account and top up the current account when needed to cover regular payments and bills. Today a bug cropped up which gave me a moment of concern, my NatWest credit card account is added to the app which is great but it now appears as two separate accounts, one shows my remaining card spend and the other the debit amount on the card. They both appear as separate card debits and for a moment I thought I’d been scammed for several thousand pounds. A quick check on my NatWest account showed the true state of affairs that being my spend available and my current debit amount. My Santander app shows these two amounts as separate accounts in debit.
So I find myself having to login to the app several times a day to keep abreast of things and some of the info it gives me is erroneous. It now takes me a lot more effort and time to do what I’m use to doing. So it’s no longer particularly convenient to use.Show lessQueReview
Developer Response
Thank you for your feedback for our app, and we're sorry you haven't had a great experience so far. Your requests are very important to us, and our Development Team will take your feedback into consideration so we can improve our app for future updates.Hasn’t worked
App hasn’t worked in a week. Doesn’t work randomly time to time but now it’s been like a week straight, even after updating it. Do I need to just switch banks now or what?wigbone42
The new app is the worst - it keeps freezing and is now more time consuming to use.
Not as good as the old app.TartauxTweets
New update is terrible
New update takes forever to load and crashes most of the times you use it. Needs fixing….Euafshar
New app does load payees
I’ve loaded the new app and upgrades but I cannot see payees and pay bills now. When accessing the payee page my screen freezes and the payee’s page is blank. No matter what I do I can’t get it to sort out. Please push a fix in the next upgrade.App isssue
Glitchy
Seems to take a long time to load and can be quite glitchy. But when it’s working, it’s good.kmcallen
This latest version is useless
Can’t even login, it gets as far as sending an email for verification, then the app crashes. Ad infinitum.
Tried deleting and reinstalling, nothing’s worked. The pilot app was ironically better, given the online banking functionality is terrible too.QF_Flyer
Feels untested and therefore insecure
New app just launched. Once again, no consideration for migration as you have to reconfigure and setup app / security. Pointless wallpaper selection that only shows for half a second, Home Screen double refreshes each time and loading cog often sticks. Statement loads take forever. Several options on the menu send you off to the online version as they clearly couldn’t be bothered putting useful stuff in it like marketing settings. They’d rather add useless features and make it difficult to see whether they’ve changed settings. Feels untested and insecure. Should not be ANY bugs present on the Home Screen, were the testers asleep??? Why put marketing offers above my account info eg try this new account, then have a close button that doesn’t work. Why have the Pay and Transfer items scroll away went you look down your balance then have to go all the way back up to the top where these icons and other junk takes up too much screen real estate. This feels rushed, untested, insecure, inefficient and judging by all the recent feedback, very disliked by lots of customers.Show lessWildrepublic
Developer Response
We appreciate your honest feedback about our banking app. Our team are constantly working to improve our app's functionality and user experience, and your comments will help us identify areas for enhancement.Useless
The new app is useless. I downloaded it to a new iphone. It crashes every time I try to login. So I simply can’t use it.Tall boyfriend
MAJOR SECURITY ISSUE!!
The new app update has a major security issue! If you only soft close the app (leave it running in the background) when you come to open the app again from quick launch it should require your biometrics/faceID again to gain access, this update does not do this!!! So an in person scammer or an untrustworthy person you know, that knows this and sees you use the app all they have to do is use distraction techniques as an excuse to “borrow” your phone and they will have full access to your account because remember, all those OTP codes they text you, to change anything major on your account are you guessed it texted straight to the phone they are using! Plus they seem to have taken away the ability to question a transaction from the app and report it or inform them that you didn’t receive the goods or services you have been charged for or a way to try and claim it back. Also their live chat/chatbot “Sandi” does not currently work at all! Poor show Santander! I really hope they sort these very important issues soon!
*Update* This just proves my point! Developers have replied with “Thank you for you 5 star review Lesley” I gave 1 star and my names not Lesley!! Utterly useless!!Show lessFRIDAY5
Developer Response
Thank you for your honest review. The app will present an "are you still there message" after 2 mins of inactivity & will auto log out after 3 mins of inactivity. This is so customers can retrieve any details they need & continue the journey, without needing to log back in. To log out manually, please select 'Menu' on the home screen & follow this option to log out instantly. Customer feedback is very important to us, as we always strive to improve. Whilst some features won’t be live in the app at the start, we're pleased to let you know we'll continue to add more, including the ability to dispute a transaction. Our Digital Banking Team are also on hand to help with any technical issues you're experiencing (0330 123 0209).
