Leave a Review Santander Mobile Banking
Mr b
Great functionalityCrewel Sproul
Rubbish
Takes ages to load in. If you shut the app only briefly it logs you out and the take forever to load in again. Just rubbish!klo88!
Legacy banking is getting worse!
Why does it feel like the app and website are trying to fight me every time I log in to make a payment? Santander is acting as a gatekeeper between me and MY money and the security steps feel like an attempt to block ME from my account rather than a safety step to protect me.Lawrrey
Harassing SMS and online Messages
Repeated messages claiming Mail returned which I don’t believe. Then messages telling me restriction to be put on account.I sent proof of residential address three weeks ago. Asked for phone call and told bank can’t phone out. Nonsense. Shocking service.Purplemarxist
Credit card failure
Process for getting a credit card is interminable, inefficient and plain does not work. You say ‘go to a branch’ …. Norwich branch does not deal with credit card applications and it’s computer software is faulty so you can’t apply online at the bank.
In addition there is no way to communicate with the bank, make a complaint or do anything to get a credit card.
APPALLING service.Show lesskuwepu
Review Santander
Simple to use even for someone in their 70’s.
Thank youthejarmans
Mr R England
Yesterday I tried to pay my daughter £3000. She didn’t receive it, so I had to contact Santander to ask why, finally, after an hour on the phone, and going through numerous security checks, I had success, and she received the money. An hour after this scenario, I went to check my online account, but it said “Blocked access” Waited until I got home to check my account on my I pad, this allowed access, but still I was blocked on my phone. I called customer service to explain, again after 10 minutes interrogation, she told me I had to go on line, I explained that I was quite computer illiterate, and also Why all the security questions, when the day before, I had to complete a voice recognition task, which was supposed to do away with all the security questions, she couldn’t help me, so I said to forget about it, I’ll call in the shop tomorrow. By the way, I did have one attempt at going online to talk to a robot called Sandi, after explaining to her my problem, she told me to telephone the number I had just been speaking to. Santander, I’m not very impressed.Show lessWaisted time.
Appalling Service
Can only start by saying my experience with Santander over the last 3 days has been nothing short of a catastrophe. From the hrs of waiting and countless phone service disaster calls to taking advice to go into a store which was also a disaster. Coupled with the numerous cries for help to Sandy our online chat help service which was also ridiculous. It was so bad that i was offered compensation from my first disaster only for it to escalate and get even worse. In total i have spent somewhere in the region of 6-7 hrs both online and waiting and being put through endless security checks on the same call. My objective was to try and organise a chaps payment. Still i have not managed to achieve this. Help.
I have closed my credit card and i shall be looking to close my current account. I have never in my 43 yrs of banking experienced service SO BAD you make it almost impossible to talk to someone and because of this I will now end up incurring additional expense from Godiva as my funds will now probably not reach them in time.
Absolute disaster.Show lessDavsy123
Just too slow
Not a bad app but at every point it wants a passcode, each screen is so slow to load.My other banking apps are so much faster.Stuart Ruddick
Impossible to pay a cheque in on this app!
Rarely receive cheques these days, which is a good thing as attempting to deposit one via the Santander app isn't working at all and has taken over an hour of my time without success! I clicked on deposit cheque and go through the prompts, taking photos of the cheque, as requested. A message appears that it can't read the date (even though it's clearly printed (not written by hand) at the top, so it provides a date edit option and a drop down date selector. I clicked on appropriate date, but no matter what I do it keeps saying "something went wrong retry/cancel" so I do that multiple times but still the same issue! I even redo the entire process several times but get the same result. I try the irritating online 24/7 chat service with a machine and then a call to Santander for human intervention! Lovely lady called Elaine in Belfast took my call. As the system simply confirmed deposit failure and nothing else, she apologised and put in a request for investigation advising it could take up to 48 hours to complete. So on this occasion I'll have to deposit the cheque the antiquated way at the Post Office which means clearance will take longer. Hope the tech team can sort the issue to avoid other customers experiencing such problems.Show lessSazzSC
