Review Santander
Simple to use even for someone in their 70’s.
Thank you
Thank you
Mr R England
Yesterday I tried to pay my daughter £3000. She didn’t receive it, so I had to contact Santander to ask why, finally, after an hour on the phone, and going through numerous security checks, I had success, and she received the money. An hour after this scenario, I went to check my online account, but it said “Blocked access” Waited until I got home to check my account on my I pad, this allowed access, but still I was blocked on my phone. I called customer service to explain, again after 10 minutes interrogation, she told me I had to go on line, I explained that I was quite computer illiterate, and also Why all the security questions, when the day before, I had to complete a voice recognition task, which was supposed to do away with all the security questions, she couldn’t help me, so I said to forget about it, I’ll call in the shop tomorrow. By the way, I did have one attempt at going online to talk to a robot called Sandi, after explaining to her my problem, she told me to telephone the number I had just been speaking to. Santander, I’m not very impressed.
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Appalling Service
Can only start by saying my experience with Santander over the last 3 days has been nothing short of a catastrophe. From the hrs of waiting and countless phone service disaster calls to taking advice to go into a store which was also a disaster. Coupled with the numerous cries for help to Sandy our online chat help service which was also ridiculous. It was so bad that i was offered compensation from my first disaster only for it to escalate and get even worse. In total i have spent somewhere in the region of 6-7 hrs both online and waiting and being put through endless security checks on the same call. My objective was to try and organise a chaps payment. Still i have not managed to achieve this. Help.
I have closed my credit card and i shall be looking to close my current account. I have never in my 43 yrs of banking experienced service SO BAD you make it almost impossible to talk to someone and because of this I will now end up incurring additional expense from Godiva as my funds will now probably not reach them in time.
Absolute disaster.
I have closed my credit card and i shall be looking to close my current account. I have never in my 43 yrs of banking experienced service SO BAD you make it almost impossible to talk to someone and because of this I will now end up incurring additional expense from Godiva as my funds will now probably not reach them in time.
Absolute disaster.
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Just too slow
Not a bad app but at every point it wants a passcode, each screen is so slow to load.My other banking apps are so much faster.
Impossible to pay a cheque in on this app!
Rarely receive cheques these days, which is a good thing as attempting to deposit one via the Santander app isn't working at all and has taken over an hour of my time without success! I clicked on deposit cheque and go through the prompts, taking photos of the cheque, as requested. A message appears that it can't read the date (even though it's clearly printed (not written by hand) at the top, so it provides a date edit option and a drop down date selector. I clicked on appropriate date, but no matter what I do it keeps saying "something went wrong retry/cancel" so I do that multiple times but still the same issue! I even redo the entire process several times but get the same result. I try the irritating online 24/7 chat service with a machine and then a call to Santander for human intervention! Lovely lady called Elaine in Belfast took my call. As the system simply confirmed deposit failure and nothing else, she apologised and put in a request for investigation advising it could take up to 48 hours to complete. So on this occasion I'll have to deposit the cheque the antiquated way at the Post Office which means clearance will take longer. Hope the tech team can sort the issue to avoid other customers experiencing such problems.
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Request
Can we please be able to change our reference for transfers without creating a new payee!!! I want to be able to send my regular payees money and then look back at the reference to remind me why I sent money. Unable to do this and I don’t want to have 15 of the same payees - I received an update for this from your app developer saying the reference can sometimes change the destination therefore it’s a security thing. So why do your competitors have this option? Why can they do this? You all work in similar ways and abide by the same rules so what are they doing that you can’t? Halifax are a bank that do this - and it’s so much more convenient!! How many of your customers have so many mandates for the same payee. Millions of them, and if there’s already a complaint about the list of payees someone has and unable to access half of them (seen from another review).This could be a solution to that, but will you take this on board? Nope.
Other banks have this options but yet again, Santander is behind. I understand that for example you want to pay a credit card, the reference can be the account you want to pay off therefore it’s important but COME ON
Other banks have this options but yet again, Santander is behind. I understand that for example you want to pay a credit card, the reference can be the account you want to pay off therefore it’s important but COME ON
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Response from developer
Thanks for your review and the further points made. We appreciate that other banks and institutions may follow different processes and we've noted your feedback on this.
Review on Santander
Webb site user friendly. Always well informed.
Revolut
Absolutely brilliant app thanks to developers
4 years later - no fix
A review was written four years ago by someone else and although acknowledged by the developers, remains an item that is still not fixed and hugely frustrating. The original review is pasted below as it echoes my thoughts exactly, and is an item already featured in competitor banking apps:
Generally I like the Santander app and find it easy to do day-to-day banking. The most irritating issue is in payments section.
When making a payment to someone l've previously paid I have to choose the recipient from a lengthy list. The list of recipients is limited to about 20 and this list is ordered by the date that the recipients were set up in online banking. Not surprisingly most of the recipients that show at the top of the list are the ones that I no longer make regular payments to. To reach the recipients I really want to see, I have to scroll page by page through the pages until I reach the right one.
Please Santander could you list all recipients in one go rather than making me scroll through them - there is a time wasting delay while each page loads. (On the web based online banking all recipients are listed on the drop down menu in one go which is much faster.) Can you also enable me to choose to order the recipients are listed e.g alphabetically/last used/favourites and also enable me to search for the right one.
Generally I like the Santander app and find it easy to do day-to-day banking. The most irritating issue is in payments section.
When making a payment to someone l've previously paid I have to choose the recipient from a lengthy list. The list of recipients is limited to about 20 and this list is ordered by the date that the recipients were set up in online banking. Not surprisingly most of the recipients that show at the top of the list are the ones that I no longer make regular payments to. To reach the recipients I really want to see, I have to scroll page by page through the pages until I reach the right one.
Please Santander could you list all recipients in one go rather than making me scroll through them - there is a time wasting delay while each page loads. (On the web based online banking all recipients are listed on the drop down menu in one go which is much faster.) Can you also enable me to choose to order the recipients are listed e.g alphabetically/last used/favourites and also enable me to search for the right one.
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Response from developer
Thanks for taking the time to leave a review. We appreciate your suggestion on how our app could be improved and the order in which payees are displayed is something we are working on. In the meantime, it may help to delete any payees you no longer require. This can be managed within the app by tapping on the relevant account, then going to the More option at the top of the screen (shown as 3 vertical dots). From here, you can review and refine your list of payees.
The worst bank ever!!!!
Your customer support is insane. I don’t even have energy to be angry, you drained it all out. I can’t access my money for 2 years!!!! only because I moved out of the UK. Every time I call you, you give me new information, steps and actions I need to take in order to simply log in to my account. Countless hours and money (because I’m calling from abroad) are wasted!!!!
I’ve never seen a company that’s so NOT client orientated. I wish you can change it, otherwise go bankrupt because it’s inhumane to put a person through that.
I’ve never seen a company that’s so NOT client orientated. I wish you can change it, otherwise go bankrupt because it’s inhumane to put a person through that.
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