ALL.com User Reviews

ALL.com - Hotel booking

ACCOR

Lifestyle

Travel

Reviews Summary

Positive highlights

🤖

This app hasStraight-forward and easy-to-use app

🤝

This app hasWonderful and convenient for Accor members

🔍

This app hasAllows searching and booking under corporate special rates

🗓️

This app hasAbility to find and add upcoming reservations

🌟

This app hasExcellent service and unparalleled features

💰

This app hasCompetitive pricing compared to booking sites

🔒

This app hasSecure and reliable booking experience

🏨

This app hasWide variety of hotels to suit all budgets

⏱️

This app hasFast and efficient booking process

🌍

This app hasGlobal presence with hotels around the world

🤖

This app hasIntuitive and user-friendly interface

💼

This app hasSeamless integration with corporate accounts

🤝

This app hasExceptional loyalty program benefits

🌟

This app hasConsistently high-quality hotel experiences

Negative highlights

💰

This app hasAccor rates sometimes more expensive on the app

🔍

This app hasInaccurate search results, not localized to the desired area

🔑

This app hasMembership benefits not always recognized or honored

🔒

This app hasIssues with deleting or updating payment cards

🔄

This app hasInability to change reservation dates in the app

🐛

This app hasBugs and glitches in the app's functionality

🔍

This app hasLack of integration with maps and navigation

🕰️

This app hasSlow loading times and performance issues

🔍

This app hasInconsistent search and booking experience

🔍

This app hasDifficulty finding and adding reservations made elsewhere

Top reviews

Most RecentHighest RatedLowest Rated

Enhance app functionality for better experience

I rated it three stars due to the lack of functionality I desire, which I believe would also benefit others.
Could you please consider adding features that allow users to search and book under corporate special rates, as well as the ability to find and add upcoming reservations that might be missing / not included in my account.
Thank you!

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zenvoy

10 months ago

Response from developer

Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. Feedback is a gift! We are going to study your propositions. If you have additional feedback, you can send it us via app.all@accor.com in order to improve the ALL application. Cyrielle, o.b.o The Accor ALL App team

Great app

Find great deals and get points that go towards food and bookings. Everyone should have this app. Great hotels!

Marcoaurilius

10 months ago

All of them together in one roof

The Accor app stands as a paragon of excellence, characterized by its remarkable service and a suite of unparalleled features. Its user-friendly interface seamlessly integrates advanced functionalities, elevating the user experience to new heights. Catering to a diverse membership, the app not only ensures ease of use but also offers a plethora of benefits, underscoring its commitment to delivering exceptional service to all patrons.

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F_M_K_88

10 months ago

Buggy

Downloaded this app yesterday after booking directly with Acorr. Every time I log in, I can see my booking but within seconds I’m on a ‘join/membership’ sign up screen. When I try and join, I’m served an error and then the process just repeats. Back to log in - same error. I’m unable to proceed past signing up for the membership, even if I choose “not now”.

I just want to log in and manage my bookings!

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Helena Lowe (Tink)

10 months ago

Response from developer

Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your loyalty card number, screenshots, and the description of the problem encountered. We will be able to provide a more specific answer that I hope will be helpful. Best, Cyrielle, o.b.o The Accor ALL App team

Site très convivial

Système de récompense efficace , réservation facile d’accès sur le site all accord.

All Accrocs

a year ago

Dr

Easy to use very friendly site

Papabilly1

a year ago

Missing Points

Hello,
I book continuously through the app yet I am still showing 0 points on my status.

We stayed at Montebello this past September long weekend and I have still not received any points from that.
Our most recent stay at the Royal York this past weekend has not shown up either.

Please update

Christine

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What points?

a year ago

Accor rates more expensive on app

have not been able to use this app yet because the rates are always so much higher than what booking sites offer. i booked a room for 3 nites at an accor hotel on a booking site because the accor app was going to charge me the equivalent of the 3 nite total just for the first night alone.
ridiculous.
and using it to search an area doesn’t work. for example, i want accommodation in the sydney cbd, and it gives me locations from all over the NSW and Australia.
waste of time.

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Bugrit

a year ago

Response from developer

Never works

This is the worst app. Nothing on it ever works I have deleted it and reloaded and still sucks

Horrible app never works

a year ago

Response from developer

Hello, Thank you for taking the time to write to us. I invite you to contact us by email (at App.ALL@accor.com) with more details about the problematic points you encountered. It will greatly help us in bringing the correct improvements to our app. Cyrielle, o.b.o The Accor ALL App team