ALL.com User Reviews

ALL.com - Hotel booking

ACCOR

Lifestyle

Travel

Reviews Summary

Positive highlights

🤖

This app hasStraight-forward and easy-to-use app

🤝

This app hasWonderful and convenient for Accor members

🔍

This app hasAllows searching and booking under corporate special rates

🗓️

This app hasAbility to find and add upcoming reservations

🌟

This app hasExcellent service and unparalleled features

💰

This app hasCompetitive pricing compared to booking sites

🔒

This app hasSecure and reliable booking experience

🏨

This app hasWide variety of hotels to suit all budgets

⏱️

This app hasFast and efficient booking process

🌍

This app hasGlobal presence with hotels around the world

🤖

This app hasIntuitive and user-friendly interface

💼

This app hasSeamless integration with corporate accounts

🤝

This app hasExceptional loyalty program benefits

🌟

This app hasConsistently high-quality hotel experiences

Negative highlights

💰

This app hasAccor rates sometimes more expensive on the app

🔍

This app hasInaccurate search results, not localized to the desired area

🔑

This app hasMembership benefits not always recognized or honored

🔒

This app hasIssues with deleting or updating payment cards

🔄

This app hasInability to change reservation dates in the app

🐛

This app hasBugs and glitches in the app's functionality

🔍

This app hasLack of integration with maps and navigation

🕰️

This app hasSlow loading times and performance issues

🔍

This app hasInconsistent search and booking experience

🔍

This app hasDifficulty finding and adding reservations made elsewhere

Top reviews

Most RecentHighest RatedLowest Rated

Membership not recognized

We are on the road a lot (2 out of every 6 weeks) and when we heard about the benefits of the Accor membership program, we installed the app and signed up. It didn’t take long to achieve Gold status and we’re quickly approaching Platinum. The appeal of this membership was that if we chose to book only with Accor hotels, our benefits would add up. With our Gold status we should receive a welcome drink, a free room upgrade and a few other perks. So far we have only been offered a drink once and the room upgrade was only when we mentioned it. We understand that it is based on availability but it would be nice if the people checking us in would mention it! It would even be nice if they acknowledged that we are loyal customers! It doesn’t encourage us to continue using this service and being loyal to the Accor hotels since the benefits are not what they had promised.

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Amielep2124

a year ago

Response from developer

Hello, Thank you for taking the time to write to us. I invite you to contact us by email (at App.ALL@accor.com) with more details about the problematic points you encountered. It will greatly help us in bringing the correct improvements to our app. Cyrielle, o.b.o The Accor ALL App team

Manque de professionnalisme TI

L’application va bien lorsqu’elle fonctionne, il y a souvent des problèmes avec la communication inter système entre ALL et Fairmont. Les tests d’acceptation sont incomplet donc il y a des anomalies de production importantes. Les informaticiens de cette compagne n’ont pas l’air de se préoccuper des clients usagers.

The app is fine when it works, there are often issues with inter system communication between ALL and Fairmont. Acceptance testing is incomplete so there are significant production anomalies. The IT specialists of this campaign do not seem to care about user customers.

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MGQC

a year ago

Response from developer

Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your loyalty card number, screenshots, and the description of the problem encountered. We will be able to provide a more specific answer that I hope will be helpful. Best, Cyrielle, o.b.o The Accor ALL App team

Inconsistent and still so disappointed

This app would be efficient and really great if it worked consistently. Almost every time I use it it gives me grief. It never saves my information so I have to put it in every time. It showed double bookings twice. It didn’t cancel a reservation as requested so I couldn’t get my refund. And on and on. I have been trying to use this app for years because I love Fairmont and I keep hoping that the quality of the hotel would eventually be reflected in an equally quality app. Still very disappointed.

A loyal customer from Victoria.

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#ME2WE

a year ago

Response from developer

Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. We are going to work on these points. If you have additional feedback, you can send it us via app.all@accor.com in order to improve the ALL application. Cyrielle, o.b.o The Accor ALL App team

Disappointing Update Ruins App Functionality

The recent updated app has left me extremely frustrated and disappointed. Since the update, the app no longer displays my reservations or order history, rendering it almost useless. Furthermore, the removal of the option to manually enter a reservation number is a significant inconvenience.

To make matters worse, the app fails to inform users about important changes, such as when my card number was updated with the upgraded status. I received no notification or email about this, leading to unnecessary confusion and concern.

I find it baffling that all these features are still available on the website, but they were carelessly omitted from the app. As a loyal ALL customer, I expect a seamless and user-friendly experience across all platforms.

The lack of basic functionalities and the app’s inability to keep users informed is unacceptable. I urge the development team to promptly address these issues and restore the app’s previous functionality. Until then, this app has become virtually useless to me. Disappointed and dissatisfied.

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PunisherCorp.

a year ago

Response from developer

Dear Client, We were able to identify the problem concerning the display of bookings. It will be resolved in the coming weeks. In the meantime, we invite you to consult your reservations via our website, from your mobile browser or from a computer. Concerning the second part of your message, thanks for your feedback. I have forwarded it to the relevant team. Best regards, Cyrielle, on behalf of the Accor ALL App team

Waste of time. No way to contact and report issues

This app is a complete waste of time.
It doesn’t even display upcoming bookings. If I log in on the website my booking is shown so it’s not that my loyalty number isn’t attached.
There is no way to contact or drive feedback. Every option which appears you can make contact sends you back to their or written frequently asked questions page.
Accor is not the brand it once was. I’m disappointed.

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NZ_Amber

a year ago

Response from developer

Hello, We have been able to identify the problem with the team and it will be resolved in the next few weeks. In the meantime, we invite you to consult your reservations via our website, from your mobile browser or from a computer. We sincerely apologize for this problem. Yours sincerely Cyrielle, on behalf of the Accor ALL App team

The ALL card does not appear in my IPhone wallet

All card does not appear in IPhone wallet but does in the apple watch

HamptonB

a year ago

Response from developer

Can’t find booking and history

Bookings were shown before, and then one day they all disappeared. Tried to resolve with app team but said that all bookings done through fairmont are not shown on the Accor app, which wasn’t the case before. Told me to find reservation code and find reservation that way, which kind of defeats the purpose of a reservation list.

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Somedude1949

a year ago

Response from developer

Pretty good

The app is pretty good. But I wish I could update the guest information at checkout for when I’m booking for someone else. Also, if you book multiple rooms, the second room can’t have no children if the first one has one.

nbrempel

a year ago

Accor App has a bug in allowing delete or update of payment cards

Hi, I can’t find anywhere else to report this because the link here on your Ap Support Accor does not work, it directs to the main web page.

The various most recent App versions are not allowing updates or deletion of payment cards. When attempting, roe message appears stating “Drat something went wrong.” I called customer service and they told me to delete and reinstall the App on both my IOS devices. This accomplished nothing other than wasting time.

I hope you folks take this seriously and get this issue fixed.

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McCmack

2 years ago

Response from developer

Missing reservations

I am only able to see the next 2 reservations in the bookings section.
That was fine when I only had 2, but I now have more and can only see the next 2.
How am I supposed to know what other reservations I have and how am I supposed to modify or cancel them should I wish to do so?
I can easily see all my past reservations, so it shouldn’t be hard to show my current ones.
Very poor.

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Not_happy_Jan!