The software works, don’t pay for “expert support”
The software works to do your taxes. Just like TaxAct, TurboTax, etc. Let’s not fool ourselves: it’s literally inputting numbers from documents and hitting enter. Good news is my numbers match on all three; I use all three to triple check that everything lines up since my tax situation is a bit more complicated as I have to file in three states, then submitted with HRBlock since they’re a reputable name. So, step one, completing the taxes works; but again, of course it does. It’s math.
But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere.
All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.
But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere.
All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.
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DO NOT USE H&R BLOCK
Where do I start? I typically just do my return myself using the Federal and State edition but because we had an inherited IRA included in our return this year, I was forced to add the Tax Pro Review. Annoying, especially since I’m a CPA myself but whatever. I pay for the product, the return gets finalized and sent to the IRS and the state. The next day, I go into my account to get a copy of my return so that I can do my local taxes. It’s locked with an error message stating that I never paid. Appears to be some sort of a system glitch. Long story short, I’m now on my 3rd call with customer service (currently clocking in at 1:51:43 on call duration, for this call, which doesn’t include the 51 minutes I spent on the phone earlier this week) and my 10th is customer service rep (again, just today, total this week is probably 20ish), none of whom can fix my issue. Will I ever get my tax return? Not sure. Will I ever use H&R Block again or ever recommend it to anyone ever again? Absolutely NOT.
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All deceptive company (should not be in business)
I always used Turbotax until 2020 when I tried to compare it H&R block, and for exact same information it gave me more tax refund. Since then I switched to this company that has no respect for their word and customer. I received an IRS letter in December of 2022 and had to pay back over $8,000 plus over $500 interest because the bogus online tool miscalculated that was why I was getting more refund in 2020 with them. Called and emailed and over one hour from software to retail back to online department they even lied by telling that they would call back but the Guaranteed calculation accuracy is a joke with H&R Block. The online tool had downloaded all directly from IRS and they are saying it was not their failure miscalculating. Worst customer service. They have no values just bunch of crooks stealing further your hard earned money I won’t use this company unless they own their mistake. I can’t believe people can legally be thieves
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