The software works, don’t pay for “expert support”
The software works to do your taxes. Just like TaxAct, TurboTax, etc. Let’s not fool ourselves: it’s literally inputting numbers from documents and hitting enter. Good news is my numbers match on all three; I use all three to triple check that everything lines up since my tax situation is a bit more complicated as I have to file in three states, then submitted with HRBlock since they’re a reputable name. So, step one, completing the taxes works; but again, of course it does. It’s math.
But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere.
All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.
But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere.
All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.
Show less
DO NOT USE H&R BLOCK
Where do I start? I typically just do my return myself using the Federal and State edition but because we had an inherited IRA included in our return this year, I was forced to add the Tax Pro Review. Annoying, especially since I’m a CPA myself but whatever. I pay for the product, the return gets finalized and sent to the IRS and the state. The next day, I go into my account to get a copy of my return so that I can do my local taxes. It’s locked with an error message stating that I never paid. Appears to be some sort of a system glitch. Long story short, I’m now on my 3rd call with customer service (currently clocking in at 1:51:43 on call duration, for this call, which doesn’t include the 51 minutes I spent on the phone earlier this week) and my 10th is customer service rep (again, just today, total this week is probably 20ish), none of whom can fix my issue. Will I ever get my tax return? Not sure. Will I ever use H&R Block again or ever recommend it to anyone ever again? Absolutely NOT.
Show less
All deceptive company (should not be in business)
I always used Turbotax until 2020 when I tried to compare it H&R block, and for exact same information it gave me more tax refund. Since then I switched to this company that has no respect for their word and customer. I received an IRS letter in December of 2022 and had to pay back over $8,000 plus over $500 interest because the bogus online tool miscalculated that was why I was getting more refund in 2020 with them. Called and emailed and over one hour from software to retail back to online department they even lied by telling that they would call back but the Guaranteed calculation accuracy is a joke with H&R Block. The online tool had downloaded all directly from IRS and they are saying it was not their failure miscalculating. Worst customer service. They have no values just bunch of crooks stealing further your hard earned money I won’t use this company unless they own their mistake. I can’t believe people can legally be thieves
Show less
Extremely inconvenient & time wasting experience
I’ve filed taxes with H&R Block every year but this year you guys have officially lost me as a customer. Your tax pro service is absolutely terrible. I have been trying to e-file my taxes for weeks! with no success at all! My tax pro person has had to re upload my return multiple times because every time I sign it, she does not receive my signature & claims “we’re still waiting on your final approval” Although I got an email confirmation for my signature every single time. At some point she just stopped responding to me which went on for about a week until I called H&R Block customer service for her to finally get back to me! I finally decided to stop wasting my time with you guys & I went to TurboTax who were able to get it done in less than an hour! Goodbye H&R Block. You’ve lost me as a customer.
Show less
Such a hassle
So when adding one of the last forms I needed the app decides to pop up an option to upgrade very out of the blue and not very telling. So I accidentally clicked yes or continue and then it upgraded my account. Obviously I didn’t want this and thought okay I can just switch back to my free account I had two seconds ago…. NO
You have to contact customer service and then erase your a whole account and everything you have done and put into it.
So now I have to completely restart my taxes and I will definitely not be doing it with H&R.
I’ve done it with them the last two years and didn’t have a problem until now but this changed my mind.
If one accidentally pressing a button, means erasing all my time and information I put into doing my taxes with H&R then I just won’t deal with that and go somewhere it’s easier and stress free.
Somewhere they aren’t trying to scam you into upgrading your account and the cheapest is 30$ by the way just to be able to chat with a customer service rep and they professionally check it which I could do the same things on their free account. No thank you.
You have to contact customer service and then erase your a whole account and everything you have done and put into it.
So now I have to completely restart my taxes and I will definitely not be doing it with H&R.
I’ve done it with them the last two years and didn’t have a problem until now but this changed my mind.
If one accidentally pressing a button, means erasing all my time and information I put into doing my taxes with H&R then I just won’t deal with that and go somewhere it’s easier and stress free.
Somewhere they aren’t trying to scam you into upgrading your account and the cheapest is 30$ by the way just to be able to chat with a customer service rep and they professionally check it which I could do the same things on their free account. No thank you.
Show less
Not what I expected
So for several years now I have done my own taxes and used turbo tax and was happy with turbo tax. However this year I found myself in a lil different situation and circumstances as this past year I changed jobs and this was also the first year that I had an job that had an slow period during the winter. So I was strapped for cash and saw a an ad on the internet that H&R Block offered and refund advance and decided because of that I would give them a try. Not all is bad as my return did double in amount but when advertised and I switched for that one reason, I expect them to live up to what they advertised. So I started filling out my taxes and the advertisement said at the end of my tax preparation I would be able to fill out for the return advance so I finish filling out my taxes and then filed but was never asked if I wanted to try for the advance. So the next day I called to see why which they couldn’t give an explanation and even thought I opted to have my return put on their Emerald card they couldn’t change anything which also meant I couldn’t apply for the refund advance. Even though they own the financial company that actually give the advances and I had it put on one of their cards which completely baffled me. Why couldn’t they just let me get the loan and take the money out if an account they own. So needless to say this will be my first and last year using H&R Block.
Show less
Concept is poorly executed
It’s supposed to be an upgrade to the website version with easy to access your documents and request assistance quickly with a simple layout. However, it keeps freezing. Clicked over a dozen times to look at my tax documents and it actually timed out or made me sign in again. Tax pro is incompetent. Decided to redo my state taxes even though I already received online assistance. As active duty military I do not pay NYS taxes as long as I don’t reside in the state. Tax pro undid all of that and taxes my income for NYS which i will receive 1400 less now. Called the hotline to remove my tax pro so I can file again. Transferred 8 times in over an hour. Kept switching departments until I gave up. I will not allow myself to be ripped off for $1400 plus fees to file because H&R Block can’t fix it’s app so I can complain and reject my return or fox issues at the call center.
Show less
It’s good but..
I filed with H&R last year with the tax prep app, and it went smooth. This year i got directed to my block, and I guess this an updated version. I think the only thing they could do better would be the messaging, wish it was an interactive chat, instead of email style. The person i had was so limited in their response to what I had to do further, when I message back I don’t get a response. So I call the helpline and they cant do anything, they say you need to speak with your agent. I feel bad for the agent because around this time they’re probably helping hundreds of people. Im still filing with H&R block in the future but i think they need to tweak a few things. Hopefully things go smooth er next year.
Show less
Poor customer service
I brought my personal and business taxes to the Casselberry, Florida location. They couldn’t not finish them on time, after finishing the project I hired them to do. Which they did fix. I paid the manager to extend my taxes, but the manager unbeknownst to made a mistake and ONLY filed the personal extension. Why would a manager do that? She was told to do both!! Several times, but she was in a hurry to go to Miami to visit family. Couple months later I get a $1200 fine! For not extending the business taxes. I contact the store, and the manger would not even call me. Made a subordinate call me and said it was a he said she said situation. The original manager who made the mistake has been let go since. Hire a true tax profession, an accountant with a degree. Not this company. I will never use them again.
Show less
Hr block best company
I’ve been doing my taxes for years with h and r block and have always had great success. Everyone I talk too at the office I go too or around when my accountants office is closed is so nice and helpful with answering all my tax questions. I want to send a big shout out to the chariton iowa hr block and the Pella iowa location for answering my questions when my accountant is unavailable. I look forward to doing my taxes with h and r block for many years to come. Hr block gets 5 stars in book
Show less
