Service okay app trash
I had to file 2 years late because of another outside CPA failed to do their job so I took my return needs to HR Block. First time using them. They took a month to match me to an agent which is fine it’s off season and she was great the issue is with the app and online site. I had to sign to file but when you agree to “docusign” it takes you to a form you have to download and sign then upload back to the agent. I don’t know how they thought that was supposed to worn on the iPhone but it doesn’t it shows the document and then doesn’t have a download button so it can imported into any other app or even a share button to import into any other app. There was no back button so I had to force close the app and when I reopen it it’s asking for another payment before I can try to get the documents again. I tried on a computer and the same thing. It wants a payment to see the documents you’re supposed to sign. Besides them asking for payment again after giving me the receipt the first time docusign is supposed to be a lot easier. On the PC they give two signing options that lead you to the same file to download. And to top off the frustration I have to sign into the app every time I open it and it won’t save the password into apple passwords and when I try to view my account to see if there is a Face ID option the page never loads. I’ll try another service next year just because of the horrible experience with the app and website.
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Login issues
The app itself is fine but every time I leave the app and have to log in again there’s always a issue with the password. EVERY. SINGLE. TIME. I’ve had to change my password at least 50 times now cause it never seems to remember it. I used a few complicated passwords at first since it’s an important account but now I just use extremely simple ones that I know I can’t forget. Each time the password was saved to my phone and each time I still had problems logging in. It’s getting to the point where I’d rather not have the account at all for security’s sake
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H & R Blocks … you from accomplishing anything with this app
So frustrating trying to do your taxes with this buggy garbage. Half the time it won’t load, some buttons become totally unresponsive, it creates a fake double of any documents you upload, you can’t navigate filing categories easily without going all the way back to the start of your taxes, the review tells you that you need to fix something - yet there is no option to fix when you follow the instructions.
I ended up switching to my Mac and the website, which is somewhat more stable. But I’ve done my taxes with the iOS app for years (each year gets worse!) so it’s frustrating that they even released this garbage.
I ended up switching to my Mac and the website, which is somewhat more stable. But I’ve done my taxes with the iOS app for years (each year gets worse!) so it’s frustrating that they even released this garbage.
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Another embarrassment for this company
So, in addition to having my taxes screwed up two years in a row, I now can’t even get my taxes done for this year, because this lousy app doesn’t work. I’ve been trying for nearly a week to upload documents, and enter the information required of me, to no avail. This is very likely my last year using H&R Block there’s way too many other companies out there, that are more affordable and make it way easier to do your taxes, then this antiquated,Over priced “service and quote that you provided. H&R Block needs to get into the 21st-century, or it needs to go away. This is outrageous. Every single year it’s a new problem. I have not had a year in the last five where there wasn’t a significant, major issue with filing my taxes with H&R Block. And now the app doesn’t even work. Why have an app, if it isn’t going to work properly? Absolutely outrageous.
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Scummy, Scamming Model
When you select the “free” option to file you have to click past 4 screens in order to proceed, unless you pay them $30. Then as you’re filing, they tell you they won’t allow you to add all of your deductions unless you buy the $55 version to file. If you decide to skip that step anyways they give you a huge warning that you’re open to audits and not getting a refund if you don’t pay them $55 to add all of your deductions.
Classic bait and switch, shake down, scum business model. Go to a competitor or grab any idiot off the street and you’ll have a better experience.
Classic bait and switch, shake down, scum business model. Go to a competitor or grab any idiot off the street and you’ll have a better experience.
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Extremely buggy and poor customer service
This rating is both for the app and H&R Block as a whole. I’ve done my taxes myself for years, but this year I decided to use a tax “professional” because I had a more complicated return. I definitely bought the audit protection because this is the most unsure I’ve ever been about my taxes being correct. It was impossible to schedule appointments, and I’m not even sure half the tax “professionals” knew how to work a computer.
The app itself is extremely buggy and unresponsive at times. Buttons don’t work, can’t log in, the app is down. I’ll be very happy when I return to using Turbo Tax next year.
The app itself is extremely buggy and unresponsive at times. Buttons don’t work, can’t log in, the app is down. I’ll be very happy when I return to using Turbo Tax next year.
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Terrible company
Both the app and the website refused to let me even start my taxes. After being on hold for over an hour the phone representative, while polite and somewhat professional, was completely unable to help me. I have been doing my taxes with them for the last 5 years and she told me that my account was in a status that would not let me do anything at all and that I needed to create a new account with a different email address and then see how it goes. When I finally figured out how to get started on my own the app and website constantly tell me that there are items that I need to check off but when I click them it just takes me to a blank page. At this point I am going to have to go in to one of their physical locations just to see if my taxes have even been started and finish them there, while paying their ridiculous fees. I will never do business with them again. As soon as my taxes have been completed for this year I am going to use someone local that is not part of this terrible company that has been lobbying the government for decades to prevent us from doing our taxes like any other first world country. Seriously, I never will use them again for the rest of my life
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Misleading, bait and switch.
I have used HR Block for a couple years now because I can file for free and have no issues until now. I complete the process and go to file but it won’t let me efile unless I now upgrade to their deluxe package because of some savings credit. After speaking to someone from sustainer service they say there is no way to remove it because they claim this is some this the IRS requires. So if it is something the IRS requires then I shouldn’t have to pay. My fiancée uses HR Block to file for free and she makes more than I do and she wasn’t prompted with this credit. So someone who made little enough last year to qualify for this credit has to pay to file while someone who made significantly more still files for free. This is wrong and unacceptable. I will not be using them again. I used credit karma and got the same refund amount as what HR Block was showing.
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App says I did not file with them…
Apps says I did not file with them even though I used their Tax Prep app for the past 3 yrs. The Tax Prep app got rid of their feature to look up past returns and directed me to download their My Block app which I just did. When I initially logged in, it showed me my prior years but after confirming my identity, the app is now suddenly saying I did not file with them and there is no way to look up or download my past returns. Frustrating. I really loved the ease of their tax prep app and gave it glowing reviews in the past; however not appreciating the additional download and now the runaround just to get a digital look at my past returns without having to dig through my physical archive . :(
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Still useful, but…
The navigation on the app has been modified since I first started using it and not in a good way. I’ve had to go out to the webpage a couple of times to be able to move backwards and forwards through my tax filing information. I could the app itself used to have this functionality, but now it’s gone. You also no longer get to see a running total of refund amount based on the information entered in. You only get the end number. It was more useful for future tax planning to see the running total.
All in all, still useful for my tax preparation, but not as good as it used to be.
All in all, still useful for my tax preparation, but not as good as it used to be.
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