I don’t know if I will continue to use HR Block
Filed my 2021 taxes via online (no software) paid extra for tax shield, having someone look over them which is all extra. It took her 2 mins to look over both state and fed refunds before she “approved” my refund! I signed them, she efiled them and no I can’t get my documents from anywhere! It tells you to go to “filing summary for a copy” nothing is there. I have reached out to the person to “approved” my refund and I’ve heard nothing back from her. I called the support line and the girl there seem like she was on to something and I will get an email after IT escalation in 3-5 business days. Well now it’s been almost 2 weeks and still nothing. NOW they have updated the app and I can’t even get to my filing summary. “The young lady tells me, I haven’t filed them yet, they still in the cart until she dug deeper” Ive gotten my state refund back so how are they still in my “cart” Oh and don’t worry about going to the local offices, they don’t know anything about online, pretty much used my login to see the same stuff I can see. No help or support for the online way to file taxes that they advertise all day long. My next stop is BBB and the IRS myself!
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Have they even use their app?
It can be an irritating experience using their app(s). First there’s two different apps they offer, featuring basically the same exact thing; HRB TaxPrep and MyBlock. If you sign into one it’ll log you out the other, or send you to the other app to make you resign in. Sign ins with Face ID is useless because it doesn’t activate until you manually sign in by going on a browser on MyBlock. Messaging on the app is just pointless because you can’t even see the messages you’re typing when your keyboard blocks it from the second line of the message box. There’s just basic things they’ve completely looked over as if they’ve never used their own app and just slapped it together just to have more apps.
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Liars with Horrible Service
Do NOT use the My Block App!
I transferred money to my ePocket, money that I am supposed to have access to when needed. That is a LIE! Instead my screen does NOT show the ePocket icon and when I try to access it I get a blank gray screen. I have contacted the online Emerald Card tech support people and have been lied to, given the transfer from line to line run around, and have been hung up on numerous times. I have been told numerous times that I would receive an email. Then told a call or an email and I have received neither. I have had numerous people give me reference numbers that do NOT appear in the system when I call back and give the numbers. I want the money that I have transferred into the ePocket account! I have been trying to gain access to it for almost 3 weeks now! This is ridiculous and no one should have to go through this! Please do NOT make the same mistake that I have made in trusting this app as I have done.
I transferred money to my ePocket, money that I am supposed to have access to when needed. That is a LIE! Instead my screen does NOT show the ePocket icon and when I try to access it I get a blank gray screen. I have contacted the online Emerald Card tech support people and have been lied to, given the transfer from line to line run around, and have been hung up on numerous times. I have been told numerous times that I would receive an email. Then told a call or an email and I have received neither. I have had numerous people give me reference numbers that do NOT appear in the system when I call back and give the numbers. I want the money that I have transferred into the ePocket account! I have been trying to gain access to it for almost 3 weeks now! This is ridiculous and no one should have to go through this! Please do NOT make the same mistake that I have made in trusting this app as I have done.
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Never use this company
This is the most on organized company that I have ever dealt with. Especially if you have their emerald card it was one of the worst decisions in my life to even get it no one can help you with customer service and if you lose your card in order it it takes two weeks to get a new one but that’s even if they send you out a new one because I’ve been waiting on mine for two months now and every time I call them they say they have no record of me ordering a new one when it says that I’ve ordered several on the app so the money that I have on that card which is over $1000 it’s just useless and I can’t talk to anyone to figure out how to get it and this is their regular practices of business to do this to their customers this is just sad stay away from this company
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Crappy service/ Crappy Communication
Went through the process of this app and selected to have a tax pro help, I selected the option of paying with my refund, got a conformation that my taxes were being prepared. and said I would receive an email. I did receive an email saying my taxes where complete, but I noticed the email was from another employee of hr so I called the office listed in the email and they couldn’t find me in the system when I called costumer service they said I wasn’t assigned and said I had to go through steps I already done after an hour of trying to explain that I completed that and gave the names of the 2 tax preparers is when costumer service saw still no answer on how I have no tax preparer but my taxes are completed with them... horrible communication and stupid.
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Waste. Of. Time.
First off I couldn’t upload pictures of my W-2s due to whatever crazy method THAT was. No biggie- I’ll press on. Now I understand that I am an imbecile when it comes to tax work- however last year using TurboTax I felt confident in what I was doing. I was looking for another option and the example pictures look easy to follow. However, once filing, it’s like whiplash. I’m making good head way and then it smacks me with “Oh pay now to go further” so I agree cause, whatever I’ve made it this far and I’m frustrated. It’s 49 bucks and I do have questions anyways so sure. Then it takes me down another confusing rabbit hole and I have no idea what I’m doing anymore. So I’m looking around for a way to get help in the app , a chat bubble, a “?” , a help option - nothing.. even after agreeing to payment. Also the “learn more” buttons next to each new item - not a single one worked. I had a pretty low bar and this was way under. I don’t usually care enough to leave reviews but seriously. Waste. Of. Time.
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Response from developer
Please contact us at myblockapps@hrblock.com to learn more about the issues that you are experiencing.
Emerald card was a bigger step than they could handle
I have had an emerald card since 2019 and honestly it is my worst debit card, since there is no or no atm for this card and you have to pay fees everywhere to use you own card, of course there could be this one ATM 100 miles away that could work with this card. Ever since last year this guys changed their bank for the cards and the old cards got expired on their own; now they haven’t sent me a new card so I can use my account, after spending an hour on the phone with H&R they said that they can make me a new account but they can’t move my own money to it. So now I have a account with H&R with all my cash and they won’t let me access it, funny part is they can’t even access it themselves. That is why I don’t recommend HR emerald card to anyone, simply there is gonna be a lot of headache and they are going to take your money away from you and put in a expired bank account and not be able to fix it for you. Side note: I made 3 phone calls each one of these calls had 1+hour wait on the phone and there is no physical branch, if you go to an office they will encourage you to call them, because they don’t even know what they are doing.
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Not About How Great Is My HRB Tax Consultant
The HRB physical office said there was no way to go contactless to submit tax docs and that I had to “risk” coming in to drop them off. With this App I would have had a contactless submission. I am still researching this app to determine if it includes a DocuSign type utility app so I do not have to go back to sign anything. Btw this app appears to support Apple wallet so why does the HR Block Office Mgr want me to drive over to pay by credit card.? I’ve used HRB for over 15 years and appreciate everything my tax preparer does but this US Corporation company needs to inform their employees about the App as well as provide clear information to seniors who are customers.
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Worst service ever
I can’t believe this has a 4+ star rating. This application is the worst. And the H&R Block customer service system is terrible. I’ve just waited on the phone 3 different times for an hour each time. First time the call dropped after talking to someone (no call back), second call dropped after an hour of waiting, 3rd call sent me to the wrong department and I got forwarded just to be on hold for another hour. Never got through to talk to someone. The online chat button doesn’t show up anywhere. This is all after I did my return just to have the tax pro review and delete information and now she won’t send my original file and she can’t add the information back and I can only approve the document or send back for changes. I’ve been charged $134 for all this headache and I can’t get a hold of anyone to reset my account or refund my money. Never using H&R Block again!
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Dropped the ball 2020
Terrible customer service I received. I started off doing my own taxes through the self service version online. I used the self employed package for a fee. Before I could finish up, I was advised to have a tax preparer look it over for more money. From the way it was worded, it made me feel like I had no choice but to buy this extra service that I was sure I didn’t need. The tax preparer looked over my taxes and after her making a few guesses on things that l already figured out, she goes on to send me a return she guessed up that was $3000 less than the amount I got. She titled the email “I finished your return and saved you from filing a incorrect return” I couldn’t believe it. As a tax preparer her job was to get me every possible deduction I could get and she failed to do so. I have children and she completely left out the EIC credits. It was unbelievable!!!
I emailed her back saying I went with another tax service and she responded with “do what’s best for you”
She didn’t even offer to fix her mistakes!!
I went with turbo tax this year with no issues at all and it really was unfortunate because I use H&R Block every year.
That tax preparer needs to be retrained and the self employment version of H&R Block should really be less pushy about adding on more services.
I emailed her back saying I went with another tax service and she responded with “do what’s best for you”
She didn’t even offer to fix her mistakes!!
I went with turbo tax this year with no issues at all and it really was unfortunate because I use H&R Block every year.
That tax preparer needs to be retrained and the self employment version of H&R Block should really be less pushy about adding on more services.
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