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Update
Irs return status is slow to update info about tax return. Emerald card options are limited and atm fees are out rages!
The emerald advance line of credit is a great product I Love and use!
Downfall of the line of credit advance is I made a payment and it did not go thru and was lost for almost 3weeks and no one could help or give me an answer! So my payment was late because of it and then said payment was due but said I will pay with my tax return when I got it! Does that hurt my ability to get a new one? To many questions
Also there needs to be live support options or email options out there for us! I know I hate being on hold and not getting answers! Rather email!Show lessJcisco2369
“Hammer Ranch”, Stockton CA
If you worry about the way you always get treated while getting your Taxes done; worry no more ,go to information on your phone ask for “Hammer Ranch” Stockton, CA . H&R Block . As far as a Tax advisor, request “Calvin” . I know for a FACT, that Calvin will treat you RIGHT ! He has a special way of making sure you are feeling comfortable sharing your monetary information. He will answer any and all questions you may have, plus supply you with many suggestions for making helpful changes that will increase your chances for a Better return, next year. Calvin has been my H&R representative, for over 15 years , through all of my, and my husbands, ups, downs, additions, as well as those years that didn’t really work out quite as nice as expected. ☹️ Good luck in your search and also know if you do choose Calvin, or a different preparer, you ABSOLUTELY CAN’T GO WRONG, with HAMMER RANCH H&R BLOCK, Stockton, CA . Obviously I can’t boast enough about each and every visit, this goes ditto with the women up front, the actual ones in the office that really are in the trenches, sometimes with some really difficult situations, and always seem to come through unscathed. They are friendly, courteous, Very Professional, and you can always depend on them leading you right in the direction of a HOT cup of “Joe”.
I really do love this location, and everyone whose acquaintance I have made . Give em a try ! Karin Maroney, Stockton CA .Show lessK Moffat Maroney
Best way to do it.
I started out this tax season using turbo tax because it linked easiest with my job. But it ended up being a difficult long process for me and they kept trying to require my to upgrade beyond the free option to put in my college sheets. So I went back to H&R Block cause I used it last year. Not only did it take less than 10 minutes to use but my refund was higher than what turbo tax offered!! Definitely the way to go!! Thank you to this branch for being super awesome.Show lessaly_lavon
They have done the best for me
I have been using H & R block for 6 years now have never used anyone else my taxes were done so fast this year it didn’t take as long as waiting at the doctors office I was in an out an my federal an state was excepted by the irs by the time I got home that same night I also got an advance loaded onto my card I had the biggest return I’ve had yet this year I have always liked how it goes on my emerald card so there’s no waiting for a check to come in the mail I constantly get updates which I also love so I’m always in the know with how things are processing an I get text alerts every time money is added or removed from my card an it show the remaining balance in the text message so I know exactly how much I have at all times which is a great piece of mind I will always go to H & R block for my taxes they have never done me wrongShow lessmandy bellefeuille
Complex
This app is not for the faint. if You can not set it up correctly the first time it will cause errors with any additional attempts. Once you do get it set up unfortunately you cannot close out the other attempts. This will make it highly improbable that you will be able to see any information. Unfortunately when you call the number given due to not being able to securely reach your tax pro they are of no assistance. The only information the person gave me was it was due to multiple accounts. So I still set unable to do anything due to the fact I could not get it set up the first time. I am not a tech geek but I do understand and have some computer knowledge. With that this app still was not an easy sell for an older person.Show lessTinybubbles1945
Very Poorly Coded App Built by incompetent Developers
Downloaded this app because it’s nice to check my balance when I’m away from a computer and unfortunately these developers just completely dropped the ball when it came to checking things on a mobile device.
Please do not download this app: Most days you cannot even login as the app while continually return you to the login screen. In addition, the app crashes almost CONSTANTLY. I was only able to check my balance ONE TIME in the past few days and when I tried to click on the link to deposit a check into my Emerald Account the app crashed yet again. I don’t know if HR Block outsourced this job to the lowest bidder but it’s clear the Devs behind this do not take pride in their work. Avoid this app at all costs.Show lessPoop_Scute_McGee
The best!!!
This app is amazing, just like the company. A LOT of people do not like H&R Block because they think their expensive! But you guys do the best for taxes! And I do mean, THE BEST!! I am so proud of you guys for improving and making sure everyone is understood with terms and conditions and why it happened or didn’t happen! You guys talk about everything! And you make sure those who have been with you for more then 10 years have the best quality and love from your company! You guys are the best! Keep up your love, kindness, and patience! And it will make this business boom more then it ever has!! Thank you so much for helping us! This app is even better and pretty easy to use! I will recommend this app! And I will recommend this tax company before any other! Thank you so much!Show lessDHess78
Check to card
I have always deposited my tax state check on this app this year they won’t take cause it’s over 180 days and the state won’t rewrite the check just stamp it to revalidate it. They froze my account and won’t tell me how long or answer my question as to if they will accept the check after it is stamped, as the check is good for a year like most checks. Didn’t even want to check cashed in minutes was willing to wait the 10 days.
I have always held onto this check as long as I could and I was 6 days over the 180, I get it but no resolution or answers is the frustrating part as well as the fact they froze my account without even informing me.Show lessmvprimo
Awesome service
When I got a tax preparer to do my taxes back in 96 and was audited and I had to do the leg work to prove I didn’t owe I was mad I needed to go with a service that worked for me, I tired Jackson Hewitt as they were knowledgeable in my opinion but than went with H and R Block because they informed me of all the new tax laws and things I could or couldn’t claim and some would say the fees are crazy but for peace of mind knowing they will represent you when things go wrong is worth the price.
I need a professional working on my behalf I want to be able to say here are all my documents and the rest happens magically so to speak 😃😃😃😊😊😊😊Show lessPoke you
This app almost makes me regret using h and r block to begin with.
I was so excited to go with h and r block this year since they got me a hell of a lot more money than my other tax service. However I absolutely hate this app! When I open the app it takes several minutes of the spinning wheel before it will actually let me into the home screen to log in and that’s frustrating when all I want to see is the status of my returns. Then once I finally get in if it is at night after about 8ish or so it will do the Face ID and act like it’s going to log in but it just goes back into the login with the Face ID and it keeps doing that and won’t let me in at all but if I try and log in after I wake up in the morning it works just fine. It’s almost like they have something set where you can’t use the app between certain times. But I can use Face ID just fine on any other app at that time and have never had that issue ever so I highly doubt it is Face ID. Plus I’ve had both of these issues regardless of if I’m using WiFi or cellular so that tells me the app is the issue. I’m highly disappointed with this app.Show lessStelagirl12
Developer Response
We're sorry you are having trouble with the app. If you can email us at MyBlockApps@hrblock.com with the first and last name and email address that is attached to your account, we can review and see what might have caused this issue. Thank you!
