Leave a Review MyBlock
Not free!
Says I can file for free but prompts me to pay! It has done This twice now for my partners taxes now mine. I’d understand if it said we didn’t qualify we are low income and are parents. but free version is offered and won’t allow us to do so. Can’t exit out nor does it offer the free in this prompt that says are you sure you don’t want pro version? I feel like I’m being scammed with software. They probably hope most people just have the 30$ taken out of the refund. I feel very taken advantage of as a consumer. And if I remember correctly the gov/IRS said companies must offer a free version. Your not really offering it with trickster software and coding now are you?wish I could post screenshots about this prompt I’m speaking ofShow lessimpoverished mother of two
Issues with adding taxes paid to another state
For the third year in a row the application and also web based filing seems to glitch when adding taxes paid to another state. For instance I work in one state and live in another state.I first filed my income as a nonresident for the state that I work in. Then as I am filing for the state that I live in and I go to add my taxes paid to the other state I fill in the info and it won’t stick. I press “next” And on the list of taxes I paid to other states the state I added is not listed and so I continue in a loop of adding it but it won’t keep the info. The problem usually fixes itself after like a week but it takes like 50 attempts and a ton of patience it is extremely inconvenient and frustrating.Show lessJaeDot1226
Useful... in theory
Practical application, not so much. I downloaded this while we were having our taxes prepared yesterday, and it has lots of glitches. If you try to change any of your personal information, like say, an address, it will not allow you to select a state. It will not let you go forwards or backwards from that point.
Also, Our taxes were finished yesterday, but it is still asking me to schedule a meeting with my tax preparer.
I thought it would be a great way to get them information. It’s not.
The only thing I’ve found it useful for was seeing my previous tax returns.
Pass on this app for now. Maybe download when some improvements have been made.Show lessSgtself
Terrible redesign
Updating from last review: guess what? NOTHING has changed. It’s just become worse. Seriously, who ever has had a hand in the redesign and whoever is in charge of updating this app needs a new job. Nothing works, ever! I am so disappointed in this app, and we’ll be losing the card and app! So unfortunate.
This latest update is AWFUL! There is no ease of flow to the app anymore, my tap to view balance is gone -which I loved- because I didn’t have to sign in. The check to card is longer available on the app -again, I loved it because I could just add birthday checks without leaving the house- the app is extremely slow and lags. I just can’t believe you guys would change it so drastically and make it worse than before. That’s a shame.Show lessJBSimp
Pathetic Service and Policies
I have been filing my taxes with H&R for so many years and you will be satisfied until you get into an issue. My taxes got rejected by IRS for some reason and the customer services representative was not able to identify what the issue is and was not even knowledgeable enough to understand some basic tax terms. I paid ~100 for the Deluxe service and the response I got from the representative and his Supervisor that since the tax got rejected by IRS you need to print the taxes and sent to IRS by mail and wait for the office to open post Covid issue is resolved. Per their policy a refund cannot be issued since it is the problem from IRS end and I have used their service to submit the taxes. No matter whether IRS approves it or not if you use their service you will be charged and no support from their end to resolve the issue. Tax filing services like Credit Karma gives better platform than this and is totally FREE to file taxes. #H&RPATHETICSERVICEShow less1ps9
Do not file through H&R Block
I myself have been going through H&R Block for 11 years until now. They have withholding my stimulus check now for three days while other H&R Block individuals have been getting theirs. I have spoke with seven different H&R Block representatives including their corporate office. I’ve been lied to by all of them about my status and why this money is sitting in my account and has not been released to my card they all have been very very rude and defensive and I will no longer tolerate this matter. My children and I are loading our place because of their delinquency on handling this matter and we will be homeless during this corona epidemic. I am baffled about how this humongous company is not handling things properly you just ruined my life I will be filling a lawsuit sincerely Michael Glantz.Show lessMikeglantz
H&R Block messed me up with me receiving my stimulus
The IRS sent my stimulus to H&R Block. It took me over ten hours to get in contact with H&R Block for them to tell me that they are sending my stimulus back to the IRS because the IRS sent it to them wrong by putting my stimulus check in a general account with H&R Block. How would the IRS know were to send the stimulus check to if H&R Block didn’t give them that account number originally. H&R Block then lied to me and told me that I could update my information with the IRS once the check is sent back by them but that’s a lie because the IRS said on their website that they were going to send out the checks they way you filed the income tax and that information couldn’t be changed. So now because of H&R Block I might have to wait until September to receive my stimulus!!!! I’m never using H&R Block again!!! They are so uncaring in this time of crisis and when I tried to understand why they couldn’t send me out a card that my stimulus was sent to H&R Block stop answering my questions and I kept saying hello but I had to hang up because the agent refused to talk anymore. This is a disgusting and disgraceful company!!!! They don’t care about their customers. If I could’ve given them zero stars I would have.Show lessSgaitor385
Complete disregard for long time customers
In this incredibly stressful time the fact that there is NO way to talk to a living person for help is beyond ridiculous!!! I have tried the local office who for years have been great, their only answer was they’ve been told by corporate to send everyone to the IRS or to the corporate call line. Since what I need help with is past the part where the IRS could help and is solidly in HR Blocks hands that leaves me with calling. So over the last 2 days I’ve spent over 14 hours either being hung up on by the automated system or never connected through (then hung up on). I’ve tried using this app- it refers you to the SAME useless phone number!!! I’ve tried utilizing Facebook messenger and that’s right it’s auto response is THE SAME USELESS PHONE NUMBER!!!
Today I regret ever using HR Block for anything.Show lessdukmouse
Can’t get in
I never remember signing up for MyBlock but looks like I already have an account. I did forgot password and it sends me a passcode. I put the passcode in and it asks me security questions I know and answer but is not right... ok whatever. It asks for my social dob and address verification and stuff. Then it asks more security questions which I answer correctly. Next message I get is my account is locked, try again later. Then I call to figure this out and after sitting on hold for 20 minutes and am told call somewhere else where I hold for 20+ minutes. To then be told I have to call somewhere else again. I’m writing this while on hold again just because the verification system is broken! If I’m told call another number one more time never again will I be using H&R!Show lessDomopking
The best of the best
I have been going through H&RBLOCK for 27 years now we’ll 1 year I decided to go to Jackson Hewitt well I didn’t think it sounded right so I went to H&RBLOCK to have them check it over well I was being ripped off by $3,000 that’s a lot of money that Jackson Hewitt was ripping me off on. So H&RBLOCK helped me on what to do to stop the filing process through Jackson Hewitt which I still had to pay the fees but that was better then losing out on so much more. I ended up having H&RBLOCK file for me and I got my $3,000 more then what I was. I will never doubt H&RBLOCK again. And to this day I get the best service and help from them as I did when I first started going there. Everyone is so nice and patient that u feel so comfortable at even if u have to wait a long period time they always are making sure u are doing ok or need anything.H&RBLOCK I thank u keep doing what u do your the best can’t get no better thank u to the H&RBLOCK in Town & Country Mishawaka IndianaShow lessSumbum04
