“Looks like we’re unable to connect.”
When I open the app, that’s the message it gives me. “Make sure you’re connected to the internet and try again.” This message appears when I’m connected to WiFi, and also when I’m using my cellular data off of WiFi. Very disappointed in the app, but I love H&R Block!
Also, I read through some of the reviews and it’s pretty crazy that people aren’t using safari... or a computer... H&R Block is not ONLY an app. Hopefully this issue, along with many other I am seeing can be resolved shortly!
Also, I read through some of the reviews and it’s pretty crazy that people aren’t using safari... or a computer... H&R Block is not ONLY an app. Hopefully this issue, along with many other I am seeing can be resolved shortly!
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Some Days it’s GREAT & OTHERS WELL???
Been an Emerald card holder as long as they’ve existed I believe! Even though I started doing my own taxes over 10 yrs ago! When the App first became available it was OK and with time has gotten better. It’s nice to be able to TAP FOR BALANCE, but once you sign in getting back to that isn’t always easy! That’s if your able to sign in! Don’t want to curse myself by writing it, but thankfully since I change my password AGAIN 2 weeks ago I haven’t had trouble signing in! Previous to that I had to make a new password EVERY-TIME I tried to log in! To the point I stopped using the App whenever is needed to check my balance or see my statement! Called the toll free number and sat and listened to them! Wish there was an App JUST FOR EMERALD CARD holders aside from H&R Block.
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H&R BLOCK can’t make an app that doesn’t crash every time!
It’s absurd that a company this size isn’t able to make a reliable app. Even with all the bells and whistles the app crashes every time I’m about to complete a single process. Seriously it’s a joke they have a app that allows me to hear a snake fart in Egypt but when it comes to your taxes and it has a MasterCard stamp God Forbid it completes a task. People have been putting up complaints for months and nothing is done to fix the bugs. Every time I need to prove my identity by taking a picture of my license it crashes before it loads. Don’t worry if you need worthless information about the accountant that did your taxes this app has all that information. H&R BLOCK is one of the better tax companies but come on how many reviews, how many phone calls have to made before your tech team fixes the app? If it can’t be done make your website able to do the things we all signed up for. No one needs another app, especially a useless one.
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NOT what I’d expect from H&R Block
The app starts strong - you can setup touch ID for security, and find a local office. It falls flat from there. Once you locate an office, you cannot save it as “My H&R Block Office”. Once you setup your profile, if you already have a standing appointment at the office you selected, it does not show up in the app. If the app does not interface with the local office, why would I waste time uploading my tax documents, only to risk getting to my appointment and finding none of those documents are available? I like that you can see which Professionals work at your office, plus their experience levels (but I also know that the experienced folks help and mentor the new folks), but my overall confidence in the app/local office interface is very low. Hopefully, they will have it fixed by next tax season.
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