Leave a Review Getaround
Glitch in the system
After starting my rental, taking all the required pictures and flagging any problems with car’s condition, the app suddenly closed. Every time I tried to reopen it, it would load and then quickly exit again. I tried fully exiting the app and restarting my phone - problem persisted. When it came time to return the rental same problem so I deleted and redownloaded the app. None of my initial pictures were saved from the start of my ride so I had to take them over and then do the same thing again to end the ride. Hope this gets fixed.Show lessAdvanc'd_Pl.mnt
Developer Response
Hello, Thank you for taking the time to let us know about the issue you encountered with the app during your recent rental, I'm sorry to hear about this situation and can understand your disappointment and frustration. So that we can take a better look at what went wron,g and avoid issues like this again in the future, can you please reach out via www.getaround.com/contact with your rental number?Inaccurate fuel level reading in the app
There is an issue with the fuel level reading where the car gauge and range clearly show full tank whereas the app reports back 90% fuel. Then you get dinged automatically with no way to dispute the charge. I took a picture of the fuel gauge in the car and the indicator is not just pointing at the “F” symbol, but clearly past it. If the app reading was 95% it would make more sense, but to have the app say the car is only at 90% full does not make sense. That’s a difference of over a gallon of gas, which would definitely show up on the instrument fuel gauge. Not satisfied at all with the customer service nor the app experience. Wouldn’t recommend to my friends. Use Turo or a reputable rental car company instead like National.Show lessdlang1379
Developer Response
Hello, Thank you for taking the time to share your feedback with us. We are very sorry to read about your disappointment with your rental. As a reminder, if you have rented a vehicle equipped with Getaround Connect technology, the levels are read automatically. You have the option of disputing the fuel levels as indicated on the application, you must do so if the difference between the level read automatically, and what is displayed on the fuel gauge is greater than 15%. If the difference is less than 15% we use the device readings by default, as the device is capable of more accurate readings than what is displayed on the fuel gauge. If you have contested the fuel levels, but no incident has occurred with the device during your rental, the automatic readings are taken into account. For more information about our fuel policy, we invite you to read our Help Center article: https://getaround.com/help/articles/4d5c21bca922They let you book cars that aren’t working
I have booked three rentals in the last two weeks that had known issues to GetAround that would prevent me from driving the vehicle. Including headlights being out and the battery being dead. GetAround did not provide me with a backup rental saying I had to contact the owner of the vehicle to get a different rental from them. I had to get the trips refunded, which takes another week to get my money back, and wasn’t able to work because of it. Of the $500 I missed out on work, because GetAround will rent you non-working vehicles, and all they could offer was a $10 coupon. ONLY USE THIS APP AS A LAST RESORT!Show lessChuckles8925673
Developer Response
Hello, Thank you for taking the time to let us know about the problems you encountered during your recent rental with Getaround. We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform. As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental. Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app: https://getaround.com/help/articles/cfd0617cf5ab Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.REPORTING TO BBB
REPORTING THESE SCAMMING THIEVES TO THE BBB. THEY DO A BAIT AND SWITCH THEN OVER CHARGE AND EVEN DOUBLE CHARGE!! ALSO, FILING A FALSE DAMAGE CLAIM WHEN THEY HAVE ALL THE PICTURES FROM CHECK OUT AND CHECK IN!! I gave the car a one star review because the car was in terrible condition, which I reported at pick up and sent pictures so I don’t know if it’s the owner of the car making this false claim but either way get around allowing it to happen and I’ve spent over a month trying to get $155 back that they overcharged me and they acknowledge overcharging me and they still have not refunded the money. Claims were not made until almost a month after rental was returned about these false damages. And you’ll never get to call them on the phone after you return the car there’s no way to contact them. The phone number is all of a sudden disconnected so you have to do everything through messaging and I don’t know if they don’t understand English or what the problem is why they haven’t refunded me my money that they double charged me for they charged four of my cards and they acknowledge this and still have not refunded the overcharged amount.Show lessDONT BECOME THE NEXT SUCKER
Developer Response
Hi, Thank you for your review. We take all feedback seriously and use it to better our product and services. We'd be glad to review any charges that you believe were made in error. Should you still have any outstanding issues, we are happy to resolve them with you. Please contact our customer support for assistance. - GetaroundService is great, new app is TRASH
I love Getaround but whoever designed the new app must have some mental deficiencies or something because it seems it was designed to intentionally be slower and worse than the old app. It takes forever to save the pictures and to lock the car and I’ve had to contact Getaround multiple times after my reservation to make sure everything was returned properly because of the sheer uselessness and inefficiency of the app. Like I am legit concerned about the cognitive abilities of people who would go out of their way to make an app that was working so much worse.Show lessLoirerb
Developer Response
Hello, Thanks so much for taking the time to leave us your feedback, we really value your comments as they will help us to continue improving our service. Have a great day, - GetaroundThe new app is poorly done
The app does not work properly. When trying to unlock a car, it does not work. On the owner side, it used to be where the unlock/locking was on the app, but now when you click there it takes you to webpage within the app to unlock and it does not work. I have not been able to use my car for 7 days now because the app is not unlocking it.
Even worse is that with the new app contacting support is a worse experience than it already was. No way to call as a car owner only to create a ticket and support gets back to you super slow. For this issue, I hear back from them every 14-16 hours at a time.Show lessEJ_VT
Developer Response
Hello, Thank you for taking the time to leave us your review, I'm really sorry to hear about the issues you have been encountering. So that we can investigate the issue, and get everything fixed asap for you, can you please reach out to us via en.getaround.com/contact.I hate the new app
The new app has A LOT of flaws. First, I hate that I can no longer see the exact location of the car when picking it up, the new app just gives a general location. Which means you’ll be wandering around some random neighborhood looking for the car. Second, the new app doesn’t show exactly when a car is booked anymore. In the older app, a calendar was available to see when the car was booked so you could book around other reservations. And third, if a problem arises with your rental upon pick up, the owner has to have another car for you to book. With the old app, if something was wrong with the car Getaround could immediately rebook you for any car close by. That’s extremely inconvenient not only because not all owners have multiple cars on the app but because you’ll have to wait several days for a refund. I recently booked a trip that cost $300 but the car wouldn’t start, thankfully I had the funds to book again but not everyone does!Show lessSicellia808
Developer Response
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our products and services. We're sorry to hear that we did not meet your expectations. We have noted your feedback points and have shared them with our internal team for further review. Feel free to check our Help Center for guidance and for more information. - GetaroundNew app is chaotic
This new app (evidently) doesn’t tell the car owners when their vehicles are being rented, as three different times today have I shown up to get the car and three different times the car was either unavailable or the owner said that the car was not able to be rented despite me having already paid the fee and the security deposit. Now I’m -$300 in processed refunds, have wasted time and energy trying to get to the car, and I was only credited for one of the three unavailable cars.
I don’t know why you changed the app, but I hope you fix the problems, as it is making this experience feel like a curse.Show lessGabriel Galactic
Developer Response
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience with the new app. We have noted your feedback points and have shared them with our internal team for further review. Please continue to work with our customer support team for assistance should you still have any outstanding issues as we'll be happy to resolve them with you. - GetaroundFraud
I got charged for the rental WITHOUT confirming the rental reservation. I was trying to book a car through the app. I inputted my debit card and when it got to the page where it shows the actual price and the deposit amount and asks if you want to confirm, I DID NOT click confirm. I immediately exited the app cause the amount of the deposit was too high for me. But I was still charged for the amount of the rental on my debit card. Again, I didn’t even confirm the reservation for the rental. I even double checked if it was confirmed by accident but it was not, the rental or reservation or request doesn’t show on my account, as I did not confirm.Show lessmebb8888
Developer Response
Hello, Thank you for taking the time to leave us your review, I'm sorry to hear about this experience. We understand it's concerning to see a charge on your bank statement, if there is no booking in your account then on our end the transaction was not successful, and therefore, Getaround has not been able to capture these funds. So that we can investigate further can you please reach out via www.getaround.com/contactPlease Read
I’m in dire need of a vehicle at this moment and Getaround was my last hope. I tried to rent a car through them and they kept saying my limit was exceeded and I needed to contact my bank. So I contacted my bank and I went in person and they said it was on Getaround side. So I tried again through chime and they said the same thing it was on their Getaround behalf. So now I don’t have a way of getting around. On top of that Turo also put a hold on my account because they double processed my account and they’re having trouble fixing that. Idk what going on but they need to fix it ASAPShow lessNotacritic _
Developer Response
Hello, Thank you for taking the time to leave us your feedback, I'm very sorry to hear about this experience and can understand how frustrating the situation is. So that we can take a look into what went wrong, can you please reach out via getaround.com/contact with your contact information?
