New app needs improve
I love Kinecta. I’ve been a Kinecta member for 20 years, and have never complained about their mobile app or services…until now. This new app is awful. Takes forever to load, doesn’t recognize I input my password through the iPhone autofill feature, and transferring funds is just not as intuitive as the previous version of the app. Please allow me to rollback to the previous version or release a new update please.
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Combining all accounts into one acct. worst idea ever
By Kinecta combining access to all accounts into one account es stage worst thing ever done. Now it takes me twice as long to do simple banking to ensure I’m correctly transferring funds or accessing correct accct.
I ask that Kanecta ask customers if this is what they want before executing something that impacts banking.
I ask that Kanecta ask customers if this is what they want before executing something that impacts banking.
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Hate the update
Kinecta used to be the absolute best. Each new update is worse than the last. Previous revision was way better. Transfer between accounts showed current running balance. The new color scheme is terrible. The new interface is clunky. Adding my husbands account with mine into one login has made things confusing.
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Moving Backwards
The old app was better. It was laid out better, easier to navigate, and looked better. Now they’re adding advertisements for their loan products on to the home page. A perfect example of replacing something good with something new just for the sake of change.
So many new wonderful features!! 😊
I am so very pleased with the new modern mobile app! So many new custom controls and alerts for my debit and credit card as well as additional alerts I can customize. Wow! There’s also a new Financial Wellness section that allows me to create personalized savings goals and track my spending based on categories. And so much more! Good job Kinecta! 👏
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Response from developer
We appreciate your feedback, Kmoorecreative! We pride ourselves on providing our members with an excellent experience each visit, and it sounds like we've been hitting the target with you. Thank you for choosing Kinecta as your financial partner; we look forward to serving you with excellence for many years! If you would like to learn more about our Digital Banking features, please visit https://www.kinecta.org/online-mobile-banking for more information.
Gone are the days of the good app
Kinecta had one of the best apps for banking out there, and then they decided to change it. Now, it’s probably the worst app for banking out there. They completely screwed over the login process, the transfer process, the everything! I would not recommend using the app, and use the website instead.
Response from developer
Hi Kenbrenan, We appreciate your sincere feedback and apologize for the experience you’ve had with the login and transfer processes. You are a valued member, and your feedback is very important to us. We aim for a high standard of service and will work diligently to improve any area that isn’t excellent. Please send us a private message with your contact information if you would like to discuss your concerns further.
This new redesign needs improvement.
In my experience with it, this app has always been reliable and user-friendly… until this recent redesign that no one asked for. Now it’s harder to use and harder to read. The old version had expenditures/withdrawals in red and income/deposits in green. This new version has everything in black with a tiny, barely-visible minus (-) symbol next to withdrawals, which is a hard to read (at least for me) and less than ideal. Please fix this because the old version was working perfectly fine and I liked it. But this redesign made it demonstrably harder to use.
It still technically works, but it adds a layer of friction and inconvenience that I never asked for and I’m not happy with it at all.
Also, please, for the love of all that is holy in this or any other universe, *please* give us a dark mode. My phone is normally in dark mode everywhere, and I don’t enjoy being temporarily blinded by how bright this app is.
It still technically works, but it adds a layer of friction and inconvenience that I never asked for and I’m not happy with it at all.
Also, please, for the love of all that is holy in this or any other universe, *please* give us a dark mode. My phone is normally in dark mode everywhere, and I don’t enjoy being temporarily blinded by how bright this app is.
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Very quirky - needs more testing!
Most basic thing is that it doesn't remember you even with the "Remember me" toggle set.
Tried to pay a bill, but there was no field to enter an amount, so the "Continue to summary" button was grayed out.
Tried to pay a bill, but there was no field to enter an amount, so the "Continue to summary" button was grayed out.
New update is horrible
I loved the previous version but after the update transactions take DAYS to fully process on your account compared to minutes a few months ago. The new interface is alot more user friendly but the delayed transactions are draining to deal with.
New look
I love the new look….. print is much larger and easy to see …thank you so much
