Leave a Review Emirates NBD
App is nice but security is to complicated
I like the design and convenience. But one you need something more that check you balance… you have to remember many many passwords, smart pins, secret questions… it’s way to complicated. And if you got a mistake… they lock all this special features for 15 days🤦♂️ the app is good until that particular moment when you need something more than just checking a balanceShow lessJohnChong85
Developer Response
Hi John, thank you for sharing your feedback. We would like to know more about your experience. Please send us your details with relevant screenshots to mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank so we can address it right away.Very basic app
If you are using this app for basic banking like check balance, transfer and paying bills, it would be a very good app. I tried many other services but they did not work or even no one even contacted me. Emirates NBD is way behind digital services. Example: apply for supplementry card, once you subit, nothing happens and there is no way to know what should happen next.Show lessKMMMHMH
Developer Response
Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further regarding Mobile / Online banking, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 2 working days.Transfers bug
App always asks for ‘city’ in the destination bank screen for international transfer. Even if you select from a previous transfer. The search never finds my bank. This only started occurring some months ago and can only use a laptop for transfers, for some reason this bug is only on mobile devices. Please either fix the bank search engine or recognize previous information entered. Thanks.Show lessAirplneguy
Developer Response
Hi , thank you for reaching out to us. Kindly try to enter the country, bank name and city only and click search or you can use online banking in the meantime. For further concerns, please send your details at mobilebankingdev@emiratesnbd.com from your registered Email ID so we can support you right away.Best experience
One of the most user friendly banking app, enjoying the experienceSAKhydro
New Emirates I’d cannot upload
You need to update the application because the new emirates id is different like photo and other detail is printed in different place so when we try to upload emirates I’d it’s rejected because new id id different then older so you need to update app as per new emirates id print.CHIGZEE
Very slow!!
I have been using this app for 2 years now and over the past couple of months it became very slow. Especially when doing transfers / checking balance / credit card statements etc.
My phone is IPhone 11 so it’s definitely the app and not my hardware.
Pls fix.AleksP123
App crashing after update
The app crashes every time I try to make a transaction right after the summary confirmation page. This started after the last update. Please fix the issuefazps
Crashes and limitations
During the registration process the app 1. Crashes when you paste the password from the clipboard, a major issue for people who are using password managers 2. Limits the password to 14 characters only. I want to set a longer password , what is wrong with that? 3. Limits the address field to 25 characters which is barely enough to write UAE’s addresses. 4. Had to reinstall several times since after remembering my email it refused to log me in giving a network error. Worked after reinstalling.
Edit: lowering the rating for unnecessary action that was requested from me in developer reply to this review. You have all the necessary details in this review, nothing additional should be required, pass it to your dev team, they know what to do.Show lessRafhar
Developer Response
Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day.The updated version takes really long time to transfer money between my own accounts
The updated version takes really long time to process the transfer between my own accountsVN MA
Developer Response
Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day.Example of a bank that doesn’t care about customers
I have been a customer of enbd for more than 8 years , however in the only time i raised a complaint, i was treated in the worst way possible .
- Customer service use the technique of telling you that they will put you on hold and they hung up in your face , this “accident “ happened during the past 3 calls consecutively
- i tried talking to a supervisor 2 weeks ago and the same thing happened with a twist, “ we will call you back “ was the second disaster . Not only no one called in 2 weeks , but also I reached out twice and they offered me a call back with the supervisor in charge of my case.
- until now the complaint is open since 2020 and it became clear after multiple calls that mo one in customer service cares about customer
-Just a note that the complaint is about a miscommunication coming from their side about a charge coming on my account monthly and I didn’t ask a waiver of the fee.Show lessjrdbnrecv
