This app is poopy
You will never get any rewards with this app!! It took me a couple years to earn enough points for a gas giftcard (~10 stays), but anytime I try to redeem my points it just asks for more and more of my personal info. If you give it and do every single thing it asks, you will just get the pinwheel of death when you try to redeem your points for a simple $25 gas card. Btw the points I earned from their promotion would have been a $50 gas card, but of course I got the pinwheel of death back then as well. Basically I have wasted about 7 hours of my life trying to redeem these useless points for a little bit of gas. I have absolutely nothing bad to say about the hotels they have, save one… the “Clarion” about an hour north of Atlanta should be condemned. Also, I’m pretty sure you can’t use foul language on here as the first title I put for this review got it canceled immediately. I have never reviewed anything in my life, if that tells you how frustrated I am with this app.
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Please do not waste your time
I stayed at the Comfort Inn and suites Virginia Beach-Norfolk airports and had a horrible time. To make it short the floor had old carpets with stains on them, A dirty microwave, hair dryer that was about to blow out, bathtub had hair in it, and the main problem was the AC unit. I first complained to the front desk agents and I just wanted to speak to a manager but the manager was apparently not wanting to talk to anybody because he didn’t feel like it so I called the corporate office and I talk to one of the agents. She told me that I can Choose 2 options: one I can get 2000 points which will let me book a one night stay or take half of refund from a resort. I chose the 2000 points so I can book a stay at a different resort but come to find out I couldn’t even use the points because what they want is more than that. It takes like 8000 or more to even book a room through the resorts. At that point I was fed up I called again asking them for a little bit more points and then they said they no longer can help me because the case was closed but it was on the terms of if I could actually book a room with 2000 points. I wish I can give this whole experience a negative star and I advised you guys to not waste your time.
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Comfort be on your expectations
I dislocated my shoulder and had to have my shoulder put back in place at a nearby hospital. Because of the medication I was not able to return to my original stay which was over an hour away. I chose the space for the budget and of course for the distance.
When I walked into the space- I was pleasantly met with a kind gentleman at the desk
1-who already had all my information uploaded into the computer
2- already had my key ready to go and
3- had processed most of the information that I thought I would need to give him -he also asked me was I OK and if there was anything that he could do.
I shared with him my story and he immediately made sure that I didn’t have to go far to my room.
After that it just gets better. When I walked into the space not expecting much -because it is a budget friendly hotel and I’ve stayed at top hotels all over the world.
. I was pleasantly met with space, comfort cleanliness, and functionality.
To have a space to sit in and watch television and have a separate space to lay down without even realizing it was something that I needed.
I didn’t use much of the space because of course I spent the entire night sleeping With my recently repaired dislocated shoulder-, but I wake up in such a space made me feel wonderful and acknowledged.
Thank you comfort suites for what you’re doing it may be budget- but it is very very friendly.
When I walked into the space- I was pleasantly met with a kind gentleman at the desk
1-who already had all my information uploaded into the computer
2- already had my key ready to go and
3- had processed most of the information that I thought I would need to give him -he also asked me was I OK and if there was anything that he could do.
I shared with him my story and he immediately made sure that I didn’t have to go far to my room.
After that it just gets better. When I walked into the space not expecting much -because it is a budget friendly hotel and I’ve stayed at top hotels all over the world.
. I was pleasantly met with space, comfort cleanliness, and functionality.
To have a space to sit in and watch television and have a separate space to lay down without even realizing it was something that I needed.
I didn’t use much of the space because of course I spent the entire night sleeping With my recently repaired dislocated shoulder-, but I wake up in such a space made me feel wonderful and acknowledged.
Thank you comfort suites for what you’re doing it may be budget- but it is very very friendly.
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Great App easy to use
Fabulous way of making bookings and storing all my Choice membership details and booking info.
App is simple fast and straightforward it shows me where I am with my points and how to redeem them for my free nights accommodation.
App is simple fast and straightforward it shows me where I am with my points and how to redeem them for my free nights accommodation.
Appréciation
Pas disponible en français
French version of the App
It seems there is no way to switch the App on a french version… How can I do this ?? Is it available ??
Check out July 5, 2021
My husband and I had an extended stay at the Comfort Inn in Mandeville, LA recently. Our son was dying of cancer and we were away from our home for nearly two months. This was understandably an extremely difficult time in our lives. We were immediately greeted by Fenil at our check in. He could not have been more accommodating and went out of his way to see that we were able to have the most reasonable rates and a quiet, comfortable room. After our normal checkout date, we were allowed to stay day by day, until after the memorial and we had arrangements made to fly home. During our last week’s stay, two of my husband’s sisters and their families came and it was arranged for them to have rooms next to us and across the hall. Every day, Fenil and Kaitlyn asked how things were going, how we were doing and if there was anything that they could do for us. They went above and beyond and there was genuine concern and caring for our family and situation. The entire staff was friendly and courteous and we felt totally comfortable and truly blessed to be at your hotel.
Charlene and Robert Ware
Sent from my iPhone
Charlene and Robert Ware
Sent from my iPhone
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Gave a three due to flood in bathroom from above.
Checked in for our handicapped room and they tried to change it to a second floor room. No explanations but as I am handicapped with legally blind we stuck with the handicapped option. After, another bit finally, we were given the room. About 8:30 pm there was a large flooding noise from the bathroom area. As we were tired and already in bed we got up to look and water was pouring out of the fan vent in the ceiling. We were moved to a non handicapped room next door. 3 am large boom and crash awoke us. Seemed to come from the room we had been in. Scary though. We still were able to shower in the morning too. Came out the door and in the hall outside that room, water, and ceiling tiles crumbling. Told the front desk and he didn’t even know about our previous night problem. He said they had a lot of rain ☔️, really?? There are rooms above that section. Have a video also of it. We were given a lunch bag for breakfast not continental option. We ate in restaurant the night before with no mask requirements. Pool closed also. They need to post that on their page.
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Service
We were booked to stay in two Comfort Inns & Suites back to back. We stayed at the one in Daytona however the service was terrible. I have disabilities and cannot climb stairs or carry luggage. We asked about a luggage cart and was advised they had one for the entire hotel. 4 stories. They did not offer any help or try to locate it. When we left that afternoon and the next morning it was still no where in sight. Also their continental breakfast was a bag with a sausage biscuit and juice. No creamer for the coffee. We were told they ran out the day before and didn’t get any more. When we left and went to the Comfort Inns & Suites in Miami at the airport it started all over again. No luggage carts. We were not the only customers looking for a cart. When we went to check in the service was even worse. As a matter of fact she was too busy getting a bottle of water than helping us. I called Choice and was on hold for over 35 minutes before hanging up. We cancelled our reservation and booked in LaQuinta right down the road. They had carts, continental breakfast and furnished additional pillows and towels without being requested. We thoroughly enjoyed the check in. I hope all your customers will do the same. It’s sad when people in services do not realize that the customer is why they have employment and deserve some respect instead of being treated as a nuance. Jerome Poole
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Choice Hotels
This isn’t a review of the app. Honestly it’s fine and does the job. Avoid this chain of hotels though, customer service is non existent if you have any issues. I’ve been using this for work trips for the past 8 years, with over 1000+ stays in that time. One of their properties decided to charge me with a $200 smoking fee, which I did not do nor could the property (Quality Inn, Holbrook AZ. its a dump and I needed a quick place to sleep) provide any evidence for their claim. I made it absolutely apparent with the property owner and the choice hotels supervisor that I do not smoke or have any prior issues with any hotel in the past 8 years. Choice hotels stated they could do nothing about the situation and I’d have to contact my credit card provider, luckily they’ll be performing a charge back.
I advice people to take their hotel needs to other chains like IHG, Hyatt, Marriott, Hilton, or local establishments. Your commitment to Choice Hotels means nothing in the grand scheme, hope this is helpful.
I advice people to take their hotel needs to other chains like IHG, Hyatt, Marriott, Hilton, or local establishments. Your commitment to Choice Hotels means nothing in the grand scheme, hope this is helpful.
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