Sleep inn Oregon Toledo Ohio.
This is a party hotel marijuana was smelled all the way through the hotel the rooms were disgusting we tried to transfer to three other rooms and three other rooms were more disgusting than the one we were in when stripping the beds the next day before we left we found two Band-Aids that were not ours I felt bad because that night there was many other people in the hotel that night that were complaining because the smell was so bad both on the second and third floor those people should’ve been thrown out instead there was several people stay in one room with multiple people in the room multiple children the pool him over more than 40 to 50 kids and parents in there at one time there was no way I was letting my family go in there. My kids and I felt very unsafe as while I look to see if there’s other hotels that were available in the area at that time and there was not so unfortunately we had to stay the night there. The next morning there were some ladies there that were willing to help us in anyway they could one was names Laura but the manager of this facility is named Joe and he manages three other facilities and is not doing a very good job they don’t honor or follow their own policy you have to initial and sign documents when you come in . they themselves were not upholding to that! I will never stay there or recommend this place ever again shame on the manager joe.
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Very disappointed
I made reservations online due to weather conditions. I needed to stay close to my destination. I had to search to get someone to check me in. Got to my room it was very cold, the heat was not turned on. Went to wash my hands to eat my dinner. The towel had a black circular area on it. The blanket and sheets had a hole, which appeared to be a cigarette burn. In the morning I got up to shower and leave for work. I turned on the shower to hot. After 3 minutes it was still very cold. I let it run and turned the hot water on in the sink. The water got tepid. Checked the shower again and it was still ice cold. I was not able to shower and wash my hair. There was no blow dryer that I could have dried my hair either. I travel frequently for work and often stay between 1-4 days on a monthly basis. I will never book another room through Choice hotels. I know the cost was not that of a 4 star hotel, but I deserved a place that I could shower and be clean for the day. I WILL NEVER BOOK A ROOM THROGH THIS COMPANY EVER AGAIN!!!!! I deserve at least half of my money back!!!!!!!!!!!!
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Comfort Inn Glenelg East
Comfort Inn 626 Anzac H/Way —- great clean accomodation close to Glenelg with great service—- stayed 7 nights and could not fault the place —meals fresher than a pub meal and delicious—- I would recommend to stay at this Motel —- parking in front of your room.Friendly owners.Review from Port Lincoln
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If I could leave “0” stars I would
What a sham! Unhelpful, and all you get is a run around. My honeymoon cruise has been canceled due to COVID, and while attempting cancel my hotel reservation because of this I am unable to have a refund issued when it clearly states that I can in my confirmation email.
They’re telling me it’s up to the hotel to issue a refund and apparently they hotel will not issue a refund either that the “General Manager” of Comfort Inn and Suites needs to approve this but won’t be in until Monday and to call back then. So because this pandemic that is considered an “act of nature” and completely out of my control has caused my honeymoon cruise to be canceled (which by the way Carnival Cruise has offered a full 100% refund) but for my 1 night stay at this hotel I’m getting the run around and fingers pointed at the other as to why my refund can’t be issued.. That’s okay, keep my $125 but you will never get my business again and I will hope that I can detour anyone else who thinks they should use them, the only thing they’re good for is scamming you out of your money!
They’re telling me it’s up to the hotel to issue a refund and apparently they hotel will not issue a refund either that the “General Manager” of Comfort Inn and Suites needs to approve this but won’t be in until Monday and to call back then. So because this pandemic that is considered an “act of nature” and completely out of my control has caused my honeymoon cruise to be canceled (which by the way Carnival Cruise has offered a full 100% refund) but for my 1 night stay at this hotel I’m getting the run around and fingers pointed at the other as to why my refund can’t be issued.. That’s okay, keep my $125 but you will never get my business again and I will hope that I can detour anyone else who thinks they should use them, the only thing they’re good for is scamming you out of your money!
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Fremont in Monterey
I’m giving them a four star and not a five, because the first time I stayed there they pretty much upgraded me to a suite a very beautiful very clean room. I had a wonderful stay I stayed by myself it was quiet it was just perfect.
Two weeks later I stay there again, it was a nightmare. They gave me room 103, it’s a handicap room and it smelled like death. I immediately went back out and went and told the manager that the room had a bad odor in it. He then went with me to room 212 upstairs and the room smell like tobacco and I brought it to his attention. The room was a smoking room he said none of the rooms are smoking rooms and he couldn’t smell the tobacco in the room and he was short on rooms. From smelling death in room 103 to smelling tobacco to room 212 was an upgrade. I’d rather deal with Tabasco smell so I stayed then I find a cigarette burned on the curtain & the toilet seat and toilet cover burnt of a cigarette. Yes it was a smoking room.
On the other hand, they do have coffee, juice and a few pastries for breakfast. The coffee is (great) especially now with this pandemic that most hotels don’t service anymore, they do. The staff over all is very kind and attentive. I am grateful for that.
Two weeks later I stay there again, it was a nightmare. They gave me room 103, it’s a handicap room and it smelled like death. I immediately went back out and went and told the manager that the room had a bad odor in it. He then went with me to room 212 upstairs and the room smell like tobacco and I brought it to his attention. The room was a smoking room he said none of the rooms are smoking rooms and he couldn’t smell the tobacco in the room and he was short on rooms. From smelling death in room 103 to smelling tobacco to room 212 was an upgrade. I’d rather deal with Tabasco smell so I stayed then I find a cigarette burned on the curtain & the toilet seat and toilet cover burnt of a cigarette. Yes it was a smoking room.
On the other hand, they do have coffee, juice and a few pastries for breakfast. The coffee is (great) especially now with this pandemic that most hotels don’t service anymore, they do. The staff over all is very kind and attentive. I am grateful for that.
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Best customer service ever
While traveling, during the labeled pandemic, my vehicle took a dive in Cincinnati. With the uncertainty of what was to come and what it would entail price wise I had forgotten the obvious detail of where I would stay. I called the choice representative and Marvin went above and beyond to help ease my chaotic situation. He helped explain the program, which I needed badly, and booked my room for 3 more nights using minimal points from my account and using a minimal amount of money. I was greatly appreciative of this and the rewards program the choice family has to offer. Choice rewards just makes sense and other companies should learn from Choice and take notes because there customer service was above my expectations and beyond anything I had anticipated for being a member. HIGHLY RECOMMENDED
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Choice employee as well as guest
I have been a member/employee for almost 8 years. I enjoy my job and my stays when I travel and I tend to see complaints about pet friendly vs not Just wanted to give a tip... when you search for pet friendly hotels they show up at the top of the list. Usually 3 or 4. THEN there is an orange bar that reads OTHER hotels in the area...THIS is where my own hotel shows up and many would be guests get the wrong impression that we are hence pet friendly.... what has failed to happen though is they did not read the orange bar which clearly states that the following are OTHER choices to stay but are NOT pet friendly. It can be confusing and I agree it is a tad misleading and is definitely an opportunity to improve our website. Of course Certified Service Animals are always welcome. I hope this helps some one in their future searches for places that welcome our fur babies :)
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Suggestion
Serait-il possible d’avoir cette application en français.
Literally Terrible - Bugs Galore, Can’t Make Reservations, Can’t contact customer support
Choice Hotels needs a major overhaul to their app. Its pretty worthless. You cant redeem your points + cash, as the app says the information you provided doesnt match your bank, even if its a card you ALWAYS use to book your reservations! And your bank takes the money out, so clearly its working, but your reservation FAILS. Then when you try to contact tech support to report an error in the app, the Customer Feedback option ALSO FAILS... giving you a “Service Error” when you try to submit a complaint about the app not working... this is pathetic! You would ALSO THINK in the era of COVID, when hotels need all the money they can get, that you could BOOK a hotel room + pay for it, in the app itself, and the ONLY CONTACT you would need at the hotel desk when checking in is to get the card key to get into your room. Contactless payment. Seems like a no-brainer! But given how poorly run their app is... I think they would need a major overhaul before I would trust them to be able to handle it!
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Tigard Oregon quality inn scam
After 3 hours Megan called to say I needed to reg my guests. I told her they are not here yet. She then very rudely said she would kick me out if I have anyone up there. I hung up on her. She then came to my door pounding like she was breaking in and informed me I was to leave and in 15 min she will police. She said i was being kicked out for being rude. I left and have posted reviews on consumer affairs and elsewhere. I have stayed at choice. Hotels 38 times tho year alone and have never been treated with such disrespect. To make it worse the hotel is refusing a refund. I gave a 5 star review weeks ago and was invited back by owner and this is greeting I get. Stay away from this hotel or if you must stay clear of MEGAN she will kick you out for being rude in her opinion although being rude seems to be. A requirement to work there
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