Leave a Review Headspace Care (Ginger)
Great idea in theory
To be upfront - I only gave one life coach a shot before giving up but I could tell right away this wasn’t for me. I think the app is a great idea in theory, but in actuality it’s like having a conversation with a friend who’s texting someone else or playing a game while you talk: there’s a huge lag in response time, they’re only half-listening, and the feedback is usually not even on topic. I was hopeful that at the very least my coach would steer me in the right direction of a therapist but they just responded that I needed to do that myself. If I was well enough to do that myself, I wouldn’t be texting my employer’s suggested life coach... I asked for genuine help in a field that my coach supposedly specialized in... but we never even discussed it because their responses were so delayed that we barely got past formalities in my 30 minutes. 2 stars instead of 1 because I could have tried another coach I guess.Show lessS_Brut
Developer Response
Hi there, thank you for taking the time to share this feedback. I'm very sorry for your initial coaching experience. We absolutely understand the importance of finding a good fit, timely responses, and building a strong relationship with your coach. If you're comfortable with trying again, we'd be happy to connect you with a better match. Additionally, we would be happy to provide you with information on getting started with therapy through Ginger. Please chat in with Support Services through the Ginger app, so we can assist you with this process.A life support when I was not knowing where to turn
So I found Ginger when my doctor’s office referred me and my insurance said it’s a company they go through for care. It was a little tough for me at first because I really knew nothing about behavioral and mental health but it was eye opening once I started. It’s great to have an actual team, yes an actual team of people working together to focus on helping me improve my health. I can meet with all of them virtually so long as I had access to internet or cell phone signal. I video chat with a therapist to work through what’s causing my health issues , I video chat with psychiatrist about medications I’m using with my treatment and I text-chat with a wellness coach weekly to work through actions, habits and thoughts that help with my care. They all can read the notes the other ones write about my care and can work with me on anything I need help with to improve my health. Also whenever I’ve had a more pressing concern I have the ability to contact member services and they have worked with my care team to get me information or care sooner if I was in between appointments. For what I’m going through and in this time of pandemic Ginger’s convenience and structure has helped pick me up from probably one of the most difficult places I’ve ever been in my life. So I’m just thankful for it.Show lessSwimsalot1
Developer Response
Thank you so much for taking the time to write this incredible review! You've summarized the exact experience our team strives to provide for our members. We're delighted that you're loving our collaborative model and that you're receiving the support you deserve. If you need anything at all, don't hesitate to reach out to us at Help@ginger.io or chat in with Support services through the Ginger app.Third Party Mess
There’s poor communication between Ginger and the actual therapists. You give them all your insurance information, and they still can’t tell you an exact cost. It’s all an estimate and a ballpark of what you might pay. On top of that I was told I was in-network and then everything was billed out-of network. I had to go back and forth between this app and my insurance company to find out the therapist was out-of network. I wanted help to deal with my anxiety and depression, but this made it worse. I had an appointment that wasn’t communicated to my therapist even though I had a confirmation email, so I ended up having to reschedule, which then wasn’t set up on Ginger’s end so it had to get pushed back again. I advise just going through your insurance portal and finding a therapist that way because this is just going to add more issues to your mental health than help.Show lessDisappointed.100
Help when you need it ❤️
The most amazing thing about ginger is that you have 3 coaches with different weekly schedules, so that you have someone to chat with by text at almost any moment. If they’re not available and you really need someone, you can opt to talk with a temporary coach that’s on too. Additionally you have zoom chats with a counselor consistently for a little deeper dive. You can switch coaches if you need to or are searching for better compatibility. I find that having someone to chat with right away, helps with changing your thought patterns since you’re able to recognize it and adjust in the moment, instead of waiting a week to hopefully remember those little things when your actual appointment comes up. The coaches are highly supportive and professional too.Show lessWatermelon Dreams
Developer Response
Thank you so much for sharing that incredible feedback! We're so glad that you're enjoying the convenient, personalized care that we offer. Not only do we strive to provide the best possible care to our members, but we also want members to be able to make changes that meet their specific needs. It's important that you feel comfortable and supported. We appreciate you taking the time to write this review, and I hope that you have a wonderful day!Best coaching app out there!
Amazing coaches, great tips and solutions that help, even in the craziest moments. I have an anxiety mine t while I was getting ready for my wedding. I mean just before putting on the dress. I stepped into the bathroom and the coach helped me calm down, helped me find what stressed me (not the vows or cold feet, but the hundreds of “do you want this or that” questions) and helped me let go of managing it all. That took maybe ten minutes and the rest of my wedding was just wonderful. It’s amazing and only I wish there was a subscription for private individuals.Show lessCmtK9
Virtual therapy
I use to travel frequently for work and when I wasn’t traveling, finding parking downtown was never easy. Ginger has removed all the commute times, having to pay for parking, rescheduling due to traveling, and my therapist is great. This app is combiner, it’s productive, I have action items and resources at my fingertips. If I do need to reschedule you can chat through the app. I was worried about this being less personal but I actually find it more personal. I’m relaxed due to being in my own atmosphere and feel like my therapist and I are making progress quicker than I did with my previous therapist. I have no more excuses for not being able to attend. Give ginger a try, you won’t be disappointed!Show lessMystic427
Game Changer
The mere condition of the American health care system (with all of its inefficiencies, bureaucratic loopholes, exorbitant prices, and corporate insensitivity) is enough to give people mental illness. But ginger is such a breath of fresh air that is making some serious steps to provide meaningful care for Americans. This is a system that genuinely thinks about user needs and is using technology to cater to people, not to exploit them. It is so easy to set up, the customer support is amazing, and they’ve really developed good systems to bring consistent support to your care. Not only has it been significantly to book sessions with a therapist (no wait period plus crazy flexibility), there are other elements like coaching and exercises that provide nearly round the clock attention in a sustainable fashion. This is a mental health service that understands the complexities of modern, hectic life and brings the care to you on your terms. Frankly, the sense of control I feel just in my experience of navigating my health has contributed to me feeling more in control of the rest of my life. Plus, my insurance covers 100% of it. I know this sounds like a marketing pitch and I am going off on listing adjectives, but please do not take my passion for insincerity. I am just so grateful for ginger and think this could be a huge help for millennials (and gen z-ers) like me!Show lessyunghyae
Developer Response
Wow, thank you for taking the time to write this amazing review! This means so much to us as we strive to deliver the best care. You have described everything we want for a member experience. Thank you so much for sharing your experience, and if there is anything we can do for you, just let us know at Help@ginger.io or chat in with Support Services via the Ginger app. Have a wonderful day!Great service, poor billing execution
This service is fabulous for coaching and therapy. The staff is professional and is exceptional at handling mental health issues. I can’t say enough good things about the service.
Where this app and service fails is the inability to view billing history. There’s no documented invoice available to submit for HSA/FSA/insurance claims as part of the app. No live person picks up the phone at the hard to find customer service line. Billing details are obscure and inconsistent. Payment processing is worse. There’s no terms for payment. Is it 15 days, 30 days, etc.? It’s standard for medical/mental health services to provide consistent and accessible billing documentation/processing for patient inquiries/history. This isn’t even meeting the basics of medical billing.
This service is one my employer offered and I took advantage of. The billing/payment aspect is such a deterrent to the entire service offered. This would be a 5 star app if it weren’t lacking so badly in billing.Show lessKrntxn
Developer Response
Thanks for your 5 star review of our coaching and therapy. Here's some information on billing. If you request it from member services, we can provide a superbill, which can be submitted for HSA or FSA reimbursement. You can always chat with member services by tapping "support services" within your Ginger app or emailing help@ginger.io. We appreciate you raising these frustrations, and have updated our FAQ here to make it clearer for other Ginger members. Please reach out to us as we'd love to make sure your whole experience is 5-star worthy.READ PLEASE!
so basically I had this app before they made it “free for employees”, & it was great. Yeah the prices were a little to high, but other than that, great. I hate that they made it just free for employees, & not everyone else. It’s bull crap. I mean I really need help, & I can’t find any other app like this one.. I’ve tried emailing you guys & the coaches answer like one question I have, & then they quit answering. I’ve tried everything I can to be able to use this app, & I just can’t cause I’m not part of an organisation. It’d be really great if you guys could reply back to this on what I should do.. also I talked to a coach on email once and he said that you guys were going back to helping everyone, but that was a year ago. You guys really need to make sure you are bringing true statements & try and help everyone ! :)Show lessSlayQu33n8182
