Lack of Support
The lack of support on this app is staggering. The Touch ID function just straight up stopped working a few months ago. And now the app won’t even load because it insists I have no network connectivity...with the same network connectivity with which I am leaving this review. *facepalm*
Good!
Pinnacle Bank has such good costumer service!!! it’s so easy to get the app and do everything you need on it.
Works well
I wish it had a few more features. But it works pretty well. I can scan my checks and check my bank account very easily.
Won't Launch
Sure would be nice if this version was reliable enough to open! Makes for a frustrating banking experience.
DON'T EXPECT MUCH
I have been using this app for almost 4 years. It is not much better today as it was when I first started using it. It is very generic looking and pretty featureless. Don't expect to do much with app. Of course it works for checking your account balances and I'm certain you can transfer money between accounts. If you are looking for more, such as bill pay, you be sol and should keep looking.
Show less
Barely qualifies as online banking.
My stubborn wife didn't want to switch banks when we got married, so I transferred my accounts from Wells Fargo to Pinnacle Bank. The bank staff are extremely courteous and helpful and I can only find nice things to say about them. However, I am sorry to say that I am extremely disappointed in the mobile app.
The first item of disappointment was the lack of Touch ID support. This is solely a matter of laziness, however, and I was willing to overlook it. Next, I didn't see anywhere in the app that allows you to schedule bill payments. This should be a very basic feature of any mobile banking app. About the only thing that this app is useful for is checking your balance, transferring money between Pinnacle Bank accounts and finding physical Pinnacle Bank locations.
Maybe I was spoiled by getting to use Wells Fargo's app in the first place, but I suspect that, even if I hadn't been, this app would have still been a huge letdown. Come on, Pinnacle Bank; jump into the 2010s and start expanding your app. Most people conduct the majority of their business on the go and through their mobile devices these days. PLEASE expand this app to be capable of doing more than calling in to an automated menu based answering system. Your customers would thank you for it.
The first item of disappointment was the lack of Touch ID support. This is solely a matter of laziness, however, and I was willing to overlook it. Next, I didn't see anywhere in the app that allows you to schedule bill payments. This should be a very basic feature of any mobile banking app. About the only thing that this app is useful for is checking your balance, transferring money between Pinnacle Bank accounts and finding physical Pinnacle Bank locations.
Maybe I was spoiled by getting to use Wells Fargo's app in the first place, but I suspect that, even if I hadn't been, this app would have still been a huge letdown. Come on, Pinnacle Bank; jump into the 2010s and start expanding your app. Most people conduct the majority of their business on the go and through their mobile devices these days. PLEASE expand this app to be capable of doing more than calling in to an automated menu based answering system. Your customers would thank you for it.
Show less
VoiceOver accessibility
This app, when used with voiceover on the iPhone, is completely broken. Moving from header to header is difficult. Once in a header, flicking among the transactions does not work, and will put you somewhere far away from where you wanted to be. This app needs to be fixed in order to meet WCHE version to standards, section 508 standards and other standards that apply to web and mobile apps. It has gotten worse with time.
Show less
Always a bit behind everyone else.
The app works and does what it needs to do but it's always a bit behind with features that bigger banks have had for a while. I've tried to use the instant balance view for my accounts on the latest version and although I have activated it in the settings it gives me an error when I try to access it on the homepage. The app works for what you need it to do but don't expect anything too advanced.
Show less
It's ok but not the best
It works great for checking balances on your accounts and transferring money between accounts. There needs to be functionality to allow for a mobile deposit of checks. Bill pay works ok but would be nice to see last date and amount of a payment to payees.
Says need to update but no update
Tried to open the app this morning but it said there was a new version I needed. I clicked the Update Now button on that screen and it took me to the App Store where there was only an Open now button. Clicked that and it took me back to the same screen. Unable to update. Unable to get into my account from my phone period. Please add a 'Go to Full Site' link (for personal accounts) on your mobile browser. If there is one please make it more noticeable. Other wise I love this app. I don't do any deposits from it. I just look at account balances and transfer money between accounts and for that it works perfect. Thank you.
Show less
