Damaged Mom’s Funeral Photo
I tap one star as it is the only way I can review; otherwise, I would give a ZERO for customer service, photo quality and satisfaction.
I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why?
I have been a customer for 6 years and FreePrints cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake.
I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why?
I have been a customer for 6 years and FreePrints cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake.
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Response from developer
Hello Kelley. We are sorry to hear you were not happy with your latest order! Checking the order, we see there were two concerns: the orange spot and the square image on a 5x7 print. Our Team could reprint for the orange spot though the square image would remain square [with white bars on the sides] on a 5x7 print. Our Team has reached out directly to you with some solutions and we hope this helps!
Disappointed with quality!
It took 3 weeks to receive these prints. You can get prints from Walgreens or CVS in a day or two, for much less than the shipping cost of this app.
So many of my prints are horrible quality. Some of them are faded, discolored, or too dark in some areas. And I know it’s not my camera because I’ve gotten some of these same photos printed from Shutterfly with no problem. Some of these prints are also cropped for NO reason. One picture is of me and two other people, but both of them are missing half their faces. And what I’m really annoyed about, is I had to pay extra for square prints on some of the photos because when I uploaded them it said they wouldn’t print right otherwise. Yet they still sent me 4x6 prints of them on top of the square ones. So I paid extra for nothing.
I will not be using this app again. Even if it wasn’t for the problems stated above, it’s still cheaper to use a different online service when they offer discounts (which is all the time). I paid 8 dollars for 50 something prints, when I usually pay less than that for 100 from Walgreens or Shutterfly.
So many of my prints are horrible quality. Some of them are faded, discolored, or too dark in some areas. And I know it’s not my camera because I’ve gotten some of these same photos printed from Shutterfly with no problem. Some of these prints are also cropped for NO reason. One picture is of me and two other people, but both of them are missing half their faces. And what I’m really annoyed about, is I had to pay extra for square prints on some of the photos because when I uploaded them it said they wouldn’t print right otherwise. Yet they still sent me 4x6 prints of them on top of the square ones. So I paid extra for nothing.
I will not be using this app again. Even if it wasn’t for the problems stated above, it’s still cheaper to use a different online service when they offer discounts (which is all the time). I paid 8 dollars for 50 something prints, when I usually pay less than that for 100 from Walgreens or Shutterfly.
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Such a Deal!!!
I’m having so much fun finally getting pictures printed and off my phone. FreePrints makes it so easy to tap away choosing lots of my favorites. So far I’ve received my free 20, then 85 prints, ordered a book and lots of tiles for gifts. The pictures come out so well. I love the book with my granddaughter’s cute face on the cover. Hate to give it away. But I can order my own and switch up some of the pictures. I’m not very technologically adept but managed to arrange several pics per page in the book. I like that there is a count at top of screen so I can see how many I’ve chosen. Easy to delete and add pics. My only negative was that I got three pics I didn’t choose somehow. I would have guessed “user error” but I was doing all closeup pics of people and the errors were one of my dog, one of a fountain at The Alhambra and one I never saw before. But, hey, they were free, the rest were great and now I have Christmas gifts for three families! Delighted Grandma in Goleta
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So Surprising
I had seen the commercial on TV several times, which is how I learned of FreePrints. I couldn’t believe a company would offer so many free prints & all I had to pay for was shipping. I finally went to their website to see what this was all about. Sure enough, 85 prints per month, free. So I went ahead and tried this out, with just a few pictures I had already on my phone. I also ordered double prints, so I could give my Mom copies, if they were good enough to share. For a low low price & shipping, under $10, I received my pictures. I was really impressed with the light cardboard envelope they came in. The pictures came out so good. I am on a limited income, so I can’t afford much, but each month now I want to order more of my digital saved pictures. I also ordered the free magnet pictures they offered with my 2nd order. Oh My Gosh!!! They are great also. Now I want to re-do the pictures on my fridge. I also want to get the free tile picture that is offered each month. I’m a picture person, my family is displayed on most of my walls.
Try this, you won’t be disappointed.
Try this, you won’t be disappointed.
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Quality prints and so easy to use the app!
I am not sure how I came across this app but I did and I am glad! I receive 85 free prints each month with no obligation to buy anything else for a nominal shipping fee. I receive reminders that my free prints for the month are about to expire. It is a GREAT way to remember to print out the memories you are making in life that often just sit on your phone, computers and in a Cloud somewhere. PRINT the photos, people!
The quality of the prints I receive are honestly very impressive and so much better than other sites. Last month I did an order of FreePrints and an order with Shutterfly with the same prints to compare. OMG! The clarity and quality of FreePrints FAR surpasses the ones from Shutterfly and the Shutterfly photos were a lot more expensive! I just received another order with old scanned photos that are over 50 years old and they turned out GREAT! I love the white borders around each photo. Thank you, FreePrints! I am so glad I found you! ❤️
The quality of the prints I receive are honestly very impressive and so much better than other sites. Last month I did an order of FreePrints and an order with Shutterfly with the same prints to compare. OMG! The clarity and quality of FreePrints FAR surpasses the ones from Shutterfly and the Shutterfly photos were a lot more expensive! I just received another order with old scanned photos that are over 50 years old and they turned out GREAT! I love the white borders around each photo. Thank you, FreePrints! I am so glad I found you! ❤️
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No pictures sent
They offered a deal where on your first order you would get 10 pictures for free no shipping I decided I would give it a go and if the quality of the pics were good I would order from them frequently they even offered making books and coffee cups and other personalized gift items. I order my pics on September 29th and they cancelled my order I just found that out today. If I reorder now I would have to pay the shipping which isn’t much but they went back on their free 10 photos without as much as explaining why. I told my friends and family about this app and was going to let them know the quality of the photos once I received them because they would order from them as well instead of doing Walmart print or use other services. So if they fix the issue I will be more than happy to update and give a higher star rating but for now I feel lied to and the fact that they didn’t bother to tell me the order was cancelled or their reasons why it was cancelled makes absolutely no sense and then for me to reorder the photos means I miss out on the promo they offered for a product I don’t even know if I will like yet is bull
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Exceeded my expectations!
This beats Walgreens or Target prints any day! Uploading pictures of my camera roll and even social media sites was so convenient! Although I was slightly disappointed by a $9.99 shipping cost, but I was impressed by how quickly I got my prints! I got expedited shipping for only a dollar more so I got my 124 prints just three days later, couldn’t have asked for any faster or easier ordering and delivery. The advertising seemed deceptive because it says 1000 prints a year but there’s a 85 count cap per month. And I know that my order was quite large but I would’ve appreciated more specific advising. The 4x6 photos’ quality was the same as it appeared on my phone so just be careful that if your picture has poor lighting or resolution- it will show in the print, but all the other prints were beautiful. They were shipped in paper envelopes inside a cardboard box with plenty of air pillows and they were perfectly secured and came right to my door! I never write reviews but I was moved enough to review this service. I’m very pleased.
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Something ain’t right...
So, both myself and my wife have used this service and obviously, free sounds amazing. The problem that we both had was that EVERY SINGLE PHOTO that we upload to FreePrints gets some sort of “auto-crop” which basically ruins the picture. They automatically clip all 4 sides of EVERY SINGLE PHOTO for no apparent or logical reason that we can think of. In a nutshell, we pay 7-10$ (shipping) for free prints that are ALWAYS missing sides of the original photo and just don’t look right in picture frames due to the fact that a frame sometimes takes even more of the picture “inside” the frame. What we’ve both been ending up with are cut scalps, half arms, missing feet, partial ears, or simply missing important parts of the background...
I gave it 4 stars because you kinda can’t go wrong with free (outside of shipping), but if your going to use this service, make sure your not sending them perfectly cropped photos because they will crop it out even more for absolutely no reason at all that we can logically think of. Personally, I’d rather pay more for the EXACT print of a photo that I upload to them...
I gave it 4 stars because you kinda can’t go wrong with free (outside of shipping), but if your going to use this service, make sure your not sending them perfectly cropped photos because they will crop it out even more for absolutely no reason at all that we can logically think of. Personally, I’d rather pay more for the EXACT print of a photo that I upload to them...
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NOT HAPPY WITH SHIPPING!
I ordered my pictures the quantity of 32 standard size pictures. Great price only 4$dollars should be shipped by 6 September I ordered them on August 26. I did not receive them on 6 September. So I waited another day looked at my shipping order details and it said it already revived it had not. I wrote a email to the company they had asked me and apologized and told me to wait two more shipping days so I had. My mail has come and gone and I still do not have my photos. I looked at a new shipping date on my account it said 12 September if I do not receive them by 12 September I will cancel my application and never use this company again. I could’ve just went to Walgreens or Walmart and had my photos printed then and there and pay the extra money to have them when I wanted them. I had great hopes for this app because I have many photos probably thousands of photos that need to be printed so I can show them off instead of having to carry my phone around to look at them. I give this 1/5 stars .I will write another review if I get them on the 12th and the quality of my pictures are great until then you have one star. Sincerely disappointed customer!
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Convenient way to get photos
I’ve been using FreePrints for a few years. I don’t always take advantage of the free 85 prints a month, but I should. When I have, the quality is great and I’ve also had larger prints made to be framed. I also use the PhotoBooks app and recently made a book of our beloved family dog after he passed away. It will be a nice way to remember our little dog, Sam. I just recently used the PhotoTiles app and those turned out great too. For people who are concerned about a phone photo not turning out well, the app will give you a warning saying the resolution is not good and the photo may turn out blurry. I have skipped a few pictures to turn into photos. I should just try and print the photo anyway to see how it turns out. I get 85 a month, why not? Customer service is great too. When an order took longer to arrive than expected, they were right on it. It wasn’t the company’s fault. It was an issue between my local UPS and USPS as to when the shipment was transferred and delivered. My order arrived safe & sound after a few extra days. Give this app and the company a try. You’ll be pleasantly surprised!
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