FreePrints User Reviews

Reviews Summary

Top reviews

Best app for photo prints

It was because of the great reviews that I decided to give this site a try. It was so easy to place my order. My prints were free but I had a small fee for shipping, and that was next to nothing. It informed me of prints that may not to super clear. I ordered anyway & they were slightly blurry (as they were on my phone) but they came out better than I thought. I did receive a couple photos where the tops of my family’s heads were cut off and their feet, but my actual phone pic was nothing close to that, so I wish I had been warned they would come to me that way. Otherwise, I'm very please with this site & have already got many friends to sign up. Super easy to place an order! Oh and the mug I received free, of me and my sisters, is my favorite morning mug. It turned out GREAT! Plan to order more for gifts. One request...I wish I could just browse at items such as holiday cards and background options and mugs and more without having to go through the steps of ordering.
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The google photos option when selecting photos

When using the regular google photos app, it allows you to narrow down your search for a picture by 1) naming people through the app then searching someone’s name to get only pictures with that person in them 2) similar to searching a person, searching screenshots, videos, dates pictures were taken, etc. So if there’s a way you can make it so you can do these things through the app that would be great! I used this app for my friends birthday present, I got her a photo album filled with pictures of us. (She loved it!) But it was very difficult to do this because I had to, through the google photos app, search her name because I have so many pictures it would take forever to find ones of us. So I then took screenshots of all the photos I wanted and then was able to put them in this app. But doing this is time consuming and reduces the quality of the photo. So if there’s a way you could do this that would be great! Thanks!
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WOW!!!

I never take the time to review anything in the app store, but FreePrints is so good I had to do it. I ordered 57 4x6 prints the first day I downloaded the app. The app is incredibly easy to use, and has so many options of where you can upload photos from. Great to see support for Google Photos. It made the process of selecting photos so easy. I paid $7 for shipping. I considered this really more as paying for the prints and getting free shipping. It comes to about 12 cents per print. It took EXACTLY 7 days to arrive at my house. In my opinion, this is pretty quick for both printing and shipping. There were multiple emails sent to keep me in the loop on my order. Most importantly, the quality of the prints was amazing. Definitely better quality than many competitors. I got the matte finish. All in all, I will be ordering from FreePrints again next month. I can now trust that my order will arrive promptly and my photo prints will be great quality. Thanks FreePrints team!
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Stunning.

I absolutely love this app. I have so many pictures on my phone that I’ve always wanted to turn into actual pictures that I can put up. So one day, I decided to give this app a try and I chose 32 pictures I would actually want to see in actual pictures. They shipped on the 16th and I got them today which is the 21st so that was fast. I opened them up and omg the pictures were absolutely lovely. So many memories I had on my phone I now also have in actual pictures and I couldn’t be more happier. Thank you so much. I’m close to choosing more pictures to do I have 53 free ones I can do when I’ve already done 32. This app is amazing and I’ll forever have it in hand. Thank you so much to all of those who are behind this app and work hard to bring our pictures and memories to live and give us an option to be able to hang them up all around for us to view each day.
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Very variable quality

The first time I received my order, the photo quality was decent, and all my images were there. The photos did appear about two stops darker than I had put them in, but that was acceptable. The order arrived late, even though they’re located within the US and their estimated shipping is already in the range of 2-3 weeks without paying extra.

This time every single one of my prints is cut-off. Sometimes it’s from the side, sometimes it’s from the top. I had very clear white borders around most of the photos, and in the prints they are nonexistent.

The major pro to this company, however, is their remarkably fast customer service. Within a few hours, I had a response to both complaints and customer service worked efficiently & kindly sorted them out. Second time was apparently my mistake, be forewarned that your photo will likely get “jostled” in the app, so make sure everything looks as it should be.
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I NEED MY PICTURES NOW PLS

So when i first got the app i ordered 8 pics then when i ordered it it said its gonna be at my house by the 18th and its the 12th then today i tried to order some more pics and it said my pics cost $1.99 but when i put my credit card on the app it said that it wasnt able to get the money off of the credit card cause i only hade 15 dollars on there but when my friend got her new credit card and it had $300 dollars on there it accepted her card is it me or does this app only want your money cause when she got done a message sent to her phone and it said all of your money has been taken off of your card so may i pls have my pics because it said my other pictures before the ones that would be here on the 18th it said that my other pictures would be here on the 15 cause i paid for rush services so i need my pictures now they were for a funeral pls
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If I pay for something, I expect to get it...

I got this app in hopes of printing a bunch of pictures I had stored on my phone memory. I ordered my pictures, and paid extra money to get RUSH SERVICE, which said it would take 2-5 days. This was perfect timing because I was hoping to make a collage for my mother's birthday. We reached the 5th day TWO days ago and when I tried to report that my pictures hasn't arrived yet, I was told I had to wait two days more to even be ABLE to report the pictures as "late". So, I went in to the app today to say I still haven't gotten the pictures and suddenly the arrival date had magically changed from the 26th to the 28th. So that means that since I haven't gotten my pictures today yet, I will still have to wait ANOTHER TWO days to try and say that they are late. I literally paid extra money for this "rush service". I could've saved that extra money and just left it under standard shipping and it wouldn't have been a problem. But it's that fact that I paid extra money for a service that this company didn't go through with that is causing me to be so angry. I would STRONGLY advice you to find an alternative way to print your pictures because this company does not care one bit about the money that you spend as long as they are getting it.
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Response from developer

We regret that your order hasn’t reached you. We’d be glad to investigate what happened and make sure that you receive your photos. Can you please send an us an email at support@freeprintsapp.com so that we can get started?

Could improve ...

I love this app and have used it for a while now for all my photos! And I love how easy it is to choose & pick what photos you want & what you would like done to them. The reason I am rating this app 4 stars instead of 5 , is solely because it gave me the option to pay an extra small fee to receive my pictures earlier then the standard shipping time. So technically I would get my pictures back 4-5 days earlier. Well ...I paid the extra fee and my pictures did not come on the date it said it would. It’s actually 3 days late & still counting. So why should I be charged the fee if my pictures didn’t arrive on time? I think it’s a little unfair people pay extra for this option & still don’t receive their photos on the correct date. But other then this , I’m pretty happy with this app & will continue to use it on the regular!!
(Just a few small improvements need to happen to make this app absolutely excellent)
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Ordered TWICE

There’s something so special and nostalgic for me when you flip through the pages of a photo album. With almost all photos stored digitally these days I would think about how my children will never get the opportunity to watch their parents fall in love or their first birthdays or aunt and uncle’s weddings between the covers of a photo album. With fast shipping, QUALITY photos, cheap prices, and a simple interface I think FreePrints is the best option out there and now the only photo printing service I use. Each month you’re offered 90 “free” 4x6 photos requiring you to only pay the shipping- around 10-12 dollars depending on sales, promotions, and locations.
I’ve ordered 178 photos in the last two months and I have to say, the best part of this service is the crisp, richly pigmented photos that accurately and effectively capture a moment in time.
5/5
One album full, many more to go!
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STAY AWAY!

I have been ordering photos from this company for over a year now. All of the photos came out good. I loved the photos i had ordered from this company untill recently. The last batch of photos i had ordered were awful. I ordered 163 pictures and they had all turned out blurry and the colors were completely off. I had ordered a few pictures before and reordered them in this last batch because i needed more copies. The last ones sent looked nothing like the original photos or from the previous batch( which came out fine). So I contacted customer service hopeing they could resend my pictures. They emailed me back with a list of reasons to why the pictures came out bad. They had also said they have something set into place to stop this from happening and it is up to the customer to check for red flags before they order so this doesnt happen. Basically blaming me for how they came out. I had told them i ordered some of the same photos from them previously and asked if they could reprint all of the photos for me. They proceeded to email me back with a 5 dollar refund for pictures i paid 20 dollars for saying they could not reprint them because they would turn out the same. They couldnt even offer me a full refund for their mistake. Stick to shutterfly!!!! This company is a joke!!!
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Response from developer

We really appreciate you using FreePrints, and we’re sorry that what you received in the mail wasn’t what you’d expected. We understand your frustration, and our team would be happy to assess your order again. Would you kindly email support@freeprintsapp.com? We promise to work hard to resolve your problem and turn you into a fan!

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