Terrible customer service
I made a purchase over a month ago and received part of my order incorrectly (I ordered everything in MATTE and received glossy photos TWICE and never received my large print. (edited because they had the audacity to comment and tell me I’m lying I also sent them photos showing they were sent as glossy instead of as matte like my order confirmation reflects.) and one item was missing. After reaching out to the company they said they would reship it. I received the second shipment and the order was wrong again and I was still missing my previously missing item. I reached out again and was told everything would be corrected and reshipped and they refunded my order. After 1-2 weeks I still haven’t heard or received anything and I reached out again and was told you were refunded so we’re actually not reshipping your items. I never asked for a refund in the first place and they went back on their word. Worst customer service I’ve ever seen from a company. Get the free prints avoid paying for anything at all costs. Do not do business with this company they do not take accountability for their mistakes.
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Great Finished 4X6”photos
I have hundreds of my phone photos in finished 4X6” pic! They are very well focused, centered and color is great. I have a finished photo so I don’t lose any pic. I usually do 120 photos a month with the first 85 free!
Shipped back fast and just a great service for my photos!
The only thing that I hate is “I” have to enlarge, center, make sure there is no bottom of pic trash can, any words, dates, any thing around the pic. Then “I” have to go thru and make sure each pic is 4x6” and that each pic is assigned a quantity of how many needed! It takes forever to do this and the sight needs updating. I have been looking for a better sight that I don’t have to spen so much time getting pictures ready for Free Photos to capture.
I have retake hundreds of photos! Look at each pic. Sometimes I waste 10 to 20 photos the have the date, the time, and battery display on the top of the pic. That is frustrating and ruined many pics!
Shipped back fast and just a great service for my photos!
The only thing that I hate is “I” have to enlarge, center, make sure there is no bottom of pic trash can, any words, dates, any thing around the pic. Then “I” have to go thru and make sure each pic is 4x6” and that each pic is assigned a quantity of how many needed! It takes forever to do this and the sight needs updating. I have been looking for a better sight that I don’t have to spen so much time getting pictures ready for Free Photos to capture.
I have retake hundreds of photos! Look at each pic. Sometimes I waste 10 to 20 photos the have the date, the time, and battery display on the top of the pic. That is frustrating and ruined many pics!
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Extremely disappointed. I’ve waited a month and no prints.
I have ordered from free prints before and had a good experience. They came with no fuss, and the prints were good quality. My most recent experience has put me off from Free Prints all together. I decided to order a couple prints for a Christmas present for my friend, so I placed my order December 1st. The app said the prints would arrive December 11th. December 11th came, and no prints. I checked with the app in the section that said “I didn’t receive my order” and the app advised me to wait until December 16th. December 16th came, still no prints. I clicked on the Didnt receive my order again and the app said they would reprint them free of charge and they would come by December 23rd. December 23rd comes, still no prints. I check the app, and it says to wait until the weekend. The weekend comes, no prints. I check the app again and it said to wait until Saturday(January 2nd). It is now Sunday(January 3rd) and the prints are still not here. On the app, there is a disclaimer saying that orders may take longer because of the holiday season, but going from 6-9 business days to arrive to A MONTH and no prints is unrealistic. I am extremely disappointed with my experience. Do not order from them.
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Prints are great. Customer service is A TRASH PILE
I’ve been using freeprints for a couple years now and have never had an issue, however I’m constantly hearing bad things about them. Well I guess now it’s my turn to have a bad experience. I ordered 60 4x6 4 8x10 some 11x14 and one 16x24 on December 16. I paid extra for quick shipping. Delivery date was set to be December 22. They don’t come. Fast forward to dec 26th still not here and that’s fine because of Christmas I totally understand. FINALLY my 4x6 and 8x10 come. No big prints though. I tried and tried to get ahold of customer service. Clicked that my order arrived and there is a problem, they tell me to wait another day. I do. Wait another. I do. The tracking numbers they gave me say that the order never arrived to USPS. So who knows if they even made the bigger prints and shipped them or just completely forgot? After emailing them 7 times they finally emailed back and said that they’re just
Gonna send the bigger prints again. So I just paid 60 dollars to wait over a month for my prints ? No thanks. This is my last time using freeprints. I’m going back to Shutterfly. GET BETTER CUSTOMER SERVICE YA AMATEURS
Gonna send the bigger prints again. So I just paid 60 dollars to wait over a month for my prints ? No thanks. This is my last time using freeprints. I’m going back to Shutterfly. GET BETTER CUSTOMER SERVICE YA AMATEURS
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Poor Quality Images - Poor Customer Service
I have ordered from free prints a half a dozen times and have been somewhat happy. Previously my images have come back decent - not super sharp - but decent. The last order I received all of my pictures came back blurry. All. of. Them. I have actually printed a few of the same exact pictures through Shutterfly and wanted extras to sent to my mom so I ordered the extras through FreePrints. The Shutterfly order was perfectly clear - FreePrints was horribly blurry. When I contacted them they sent a list to me of how to avoid blurry pictures; good lighting, sharp focus, large enough images, etc. blaming the image quality on me and not offering a refund or reprint. I am a professional photographer shooting with a professional camera. I know how to avoid blurry pictures. This was not on my end. I will no longer use FreePrints.
**Update** I received a follow up email from the company. They still did not take the responsibility for the poor quality stating that the photos I uploaded came from iOS photo stream from ICloud (which I don’t who use). They DID, however, provide a “one time refund” for the full amount - which is much appreciated. So, I changed my review from 1 to 2 stars.
**Update** I received a follow up email from the company. They still did not take the responsibility for the poor quality stating that the photos I uploaded came from iOS photo stream from ICloud (which I don’t who use). They DID, however, provide a “one time refund” for the full amount - which is much appreciated. So, I changed my review from 1 to 2 stars.
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Response from developer
We really appreciate you using FreePrints, we’re sorry that what you received in the mail wasn’t what you expected. We regret that your experience was not a positive one and hope you can enjoy the app in the future.
Great prints, terrible shipping
Great prints, no problem with photos themselves, everything was right. The shipping on the other hand is lacking. Every package arrived after the date estimated, and sometimes several days later. I paid extra for expedited shipping and was happy when I got the updates and it said “arrives on this date” however, none of the photos actually arrived on “the date” I understand shipping isn’t a 100% accurate science, but since I was waiting on the pictures for a project that had to be done by a certain day, I got very nervous when my photos didn’t come on time especially when I paid extra. Now, luckily I gave myself some time so I was able to get my project done in time, but if the site tells you that the prints should be there on a certain day, it should arrive. I would have rather been told it would arrive a couple days later and been surprised they arrived early, a small buffer is never a bad thing. I also didn’t get a tracking number on all my packages, so i couldn’t even track where they were, and be able to see when I might get them. I will still order from this company, and recommend it to people, but I will not trust the ship dates and always give myself at least a week buffer.
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Response from developer
Hi there! We are so sorry for the delivery delays your order has experienced. We try hard to make sure our delivery dates are accurate. Given the current events around the pandemic and delivery couriers, we know that some of our estimates have been off. Many of our carriers have been struggling to keep up with volume while keeping everyone safe. Ultimately, it’s our responsibility to project an accurate date and we’re working hard to correct our estimates in the current situation! Please do not hesitate to reach us at socialcare@planetart.com with your order details so we may assist you with a resolution for your order.
Good but needs works
I’ve only placed one order with the app, and immediately think it has a major flaw. You need to be able to save your order and come back to work on it later , as people don’t always have time to do the whole thing all at once. Each time I had to leave the app it would make me either start over or immediately place my unfinished order even tho I wasn’t done adding the pics I wanted. I also think it needs to have a folder where you can save pics for future orders - since it’s most likely something you’re going to use every month. Also would be better if you could actually pull up the pic and view it in a bigger form than a thumbnail size pic so you can make sure you’re using the right one. Otherwise you have to do a lot of pre-work in the pics before even accessing the app - which means more work. Pics came today and I was excited to have them in hand. I like the matte finish.
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My new favorite app!
This is my first time writing a review, but I feel compelled to write one since I’ve had such a good experience with this app! For years I’ve been going to CVS to print photos just to fight with the kiosk, wait around for hours, and be disappointed by half of the prints I got. This app solved everything. I can’t believe it’s free, too! You can print 85 pictures each month for free. I of course paid to have 596 pictures printed the first time around (I had been putting off printing my pictures for so long because I was dreading the CVS ordeal), but it was worth every penny. The pictures arrived at my doorstep within one week of placing the order, and they are perfect! I will definitely be ordering my 85 free prints each month and I can’t wait to explore what else this app can do. If you are looking to print pictures from your phone or social media accounts, I highly recommend that you download this app!
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VERY DISAPPOINTED!!!!!!!
I have ordered from this company once before to see how legit they were. My order was placed and delivered promptly within just a couple days. My son will be 13 on Monday and I decided to order a bunch of pictures so I can make him a birthday board with pics and decor. (In the middle of that process) I placed my order on February 11th. Giving my order MORE than enough time to arrive here before his birthday. Tracking has not updated since February 16th. Order was suppose to be here on the 19th. Have NO clue where my order is or when it will actually get here. Horrible inconvenience! When I actually thought it would be MORE convenient to order through them again instead of physically going to Walmart printing out almost 300 pics. The company puts blame on USPS but all in all I feel it is their responsibility for customers orders and being able to give you an update about your order. I am not able to get a refund because my order has already shipped. I couldn’t expect them to make use of my family pics. 🙄 I wouldn’t recommend this company and I will not be using this company any longer. Very short lived. But for VERY justifiable reasons. It’s unfortunate.
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My first order/ Updating my review
UPDATE: After contacting the company regarding my first order being moved to a new shipment date and then not being shipped as stated; they were very quick to respond and keep in contact with me as to my order. My Shipping information was verified and they quickly reprinted my photos and were ready to be shipped out. The next day my 1st order of prints had arrived and I quickly emailed them to cancel the second order. They stated that they couldn’t cancel it but thanked me for notifying them.
So I am updating this to 5 stars !
I was to get my prints on Friday Feb 7 and they never arrived. The site said delivery would be now be Tuesday Feb 11. Still haven’t received prints. It says to contact us thru this APP, when I do all it says is the same thing. Contact us thru this site if you still haven’t received your order. So I decided to write a review instead and I will cancel my order.
So I am updating this to 5 stars !
I was to get my prints on Friday Feb 7 and they never arrived. The site said delivery would be now be Tuesday Feb 11. Still haven’t received prints. It says to contact us thru this APP, when I do all it says is the same thing. Contact us thru this site if you still haven’t received your order. So I decided to write a review instead and I will cancel my order.
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