Updates really never
I’ve been trying to make a payment and most of the time your server is down for maintenance. Your app and website hasn’t been maintenance correctly or updated for years. Also, you are storing payment information that isn’t visible in the account. You billed my account that wasn’t in my profile. Now you won’t accept payments and you’re sending false payment declined and server maintenance errors. You’re supposed to be non-profit, but non-profits do a better job running their payments.
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Be careful they can steal your money
I became a member of this application and entered my card information to pay for bridges and toll roads like everyone else does, and when I entered from my mobile phone, they wanted to withdraw 10,000 dollars from my account 3 times, 7,000 dollars 2 times and 5,000 dollars once, but they couldn't because I didn't have that much money in my account, be careful, this application can really withdraw your money, it is a very bad application and it tries to steal your money.
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$30 to create account then pay fee, fd
Beyond ridiculous that you need to pay a fine by having a $30 account then pay the fee separately on top of $30..
update, after Covid I didn't drive through OC, they close my account, to get remaining funds, they wanted a pin or last four of a credit card, of which I had no idea what credit card or any pin. the reset function on the website had me spinning in a loop, the telephone number for support required a pin or last four. No way to talk to someone, this service is set up just to milk people of extra money
update, after Covid I didn't drive through OC, they close my account, to get remaining funds, they wanted a pin or last four of a credit card, of which I had no idea what credit card or any pin. the reset function on the website had me spinning in a loop, the telephone number for support required a pin or last four. No way to talk to someone, this service is set up just to milk people of extra money
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Pretty easy - wish I could nickname vehicles
I’m able to log in and see all the cars that are registered but my whole family and some friends are on mine and I lose track of whose is whose. I wish I could nickname the cars and then the nickname would show up when reviewing all the tolls charged. Also would like it to show which transponder is in which car. I’m sure some have been lost, etc.
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Beware customers to verify extra charge
Hello customers, caution advised by me as a customer: I am getting a charge for 2017 in 2024 Feb. Even though there was zero balance, I got a bill of $32. When called customer care, they are saying that it’s a charge for using toll road that I had used in 2017. When I asked to dispute, they said I can’t dispute. Crazy as it sounds. Don’t ever back date a vehicle when you add date from when to when. Their system is gonna take the pst history and charge you again.
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Atrocious App & Awful Experience
The app is completely broken, it crashes when you try to pay a toll as a guest. There is absolutely no reason this app shouldn’t work except for the laziness of refusing to fix bugs. Not only is the app not usable but the website is broken too. I had to go to their website, put in my payment information, but it never completed the payment, is got stuck and would not go through, I tried this multiple times updated all my browsers/apps etc. This is just a failure and complete lack of competence of The Toll Roads company or whoever manages it. So you think they’d have a direct number to process online payments over the phone right?! But they don’t. Instead they make you call their customer service number and wait for them to not call you back when they say they will and have longer wait times. Finally after I got a call back from customer service I told them all this information and they just non chalantly transferred me over to an automated phone payment process which did go through but it would not let me leave a review or feedback. Absolutely shady website and process, it’s clear these people just care about money and have no will to make this a seamless process. Everyone there should be embarrassed by their work, it’s truly awful how poorly managed this all is. If I could give negative stars I would. I can’t wait to leave this awful state of California and may it’s greed cause a total collapse of its corrupt government.
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EASY
It is such a relief to find an app related to a public use that is simple. They actually try to make things cost effective while giving you needed occasional leeway; like forgetting to add-on a recently acquired car. Once informed I do have an account they made it simple to remedy my violation HALLELUJAH!
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Don’t use these roads. Won’t let you dispute false charges
They won’t let you dispute charges or even offer refund for a car you don’t even own anymore. Terrible customer service. Will never use toll roads. They will literally steal your money and not care one bit about it even if you have proof you were not driving a car you don’t even own. INSANE! Worst customer service imaginable!!
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Great App / Rip off of a service
Something has to be done about these people taking advantage of us.. I saw the 91 fwy was $18 for fastrack… who is making these prices? They obviously don’t care about the American people .. unreal
It’s sickening that these roads were probably paid for by tax payer dollars just to charge the tax payer more for using them .. where are there ethics anymore
It’s sickening that these roads were probably paid for by tax payer dollars just to charge the tax payer more for using them .. where are there ethics anymore
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For the next couple months
Call you when your call at
