Annoying
There is always something frustrating about this app. This credit union puts so much effort into customer service and treating its members right but it has never caught up with the digital age. All their effort has always been about how they treat the person in front of them or on the phone but they’ve never put that kind of care into their app.
This app has never been good. Any little improvement it makes is often overshadowed by an attempt to revamp the app, which only creates new issues. The one continuous frustration I’ve noticed is drop downs don’t work. Specifically, I’ve used the app to open new CDs for years and every single time the drop down only lets you automatically renew the certificate. For the last ~15 years, I’ve never had an easy time selecting “deposit into account” upon maturity. Every time I say this to anyone, they just say “oh well you should just call us.” Well I live in an apartment complex and often do my banking whenever I randomly think about it, which is often 12 am before bed. Not a lot of answers on the service line when you call at that time.
I’m going to keep using the app because I have no choice, but I still kind of dread any time I have to do anything besides simple transfers or payments.
This app has never been good. Any little improvement it makes is often overshadowed by an attempt to revamp the app, which only creates new issues. The one continuous frustration I’ve noticed is drop downs don’t work. Specifically, I’ve used the app to open new CDs for years and every single time the drop down only lets you automatically renew the certificate. For the last ~15 years, I’ve never had an easy time selecting “deposit into account” upon maturity. Every time I say this to anyone, they just say “oh well you should just call us.” Well I live in an apartment complex and often do my banking whenever I randomly think about it, which is often 12 am before bed. Not a lot of answers on the service line when you call at that time.
I’m going to keep using the app because I have no choice, but I still kind of dread any time I have to do anything besides simple transfers or payments.
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Response from developer
kcebttocs, thank you for sharing your experience. We appreciate both your kind words and honest feedback. Our eServices team would love to learn more about your experiences and troubleshoot with you to resolve any issues. At your convenience, please call us at 800.462.8328, ext. 2016521. We know how important all of the features on our app are and want to ensure they are working for you.
