Pop up tutorials… Pop up tutorials EVERYWHERE
I use Gcash out of pure necessity, especially when the pandemic hit and physical contact was discouraged. Lately, however, the constant updates seem to reset these annoying pop up tutorials that force you to press them to proceed, tutorials that, mind you, I know how to utilize. This would be followed by more pop up tutorials, which constrict you until its completion. While it may take a few seconds, or even a minute, it is extremely user unfriendly. There are times when I must make a payment right now, rather than fumble with these pop up tutorials. If I were the developer, I would add a setting that disables these invasive tutorial pop ups, or add a (?) sign at the tab to guide a newbie, rather than force me into a tutorial.
Show less
Beware : Not for USA Users
For Pinoys in USA, Beware!!! initally I got excited when I can finally enroll and use GCash from here in the US and pay my Philippines bills. When I enrolled and sent my personal info and submitted my photos and IDs, the app went stuck in Verifying Your Account screen and I am unable to move past that screen. Therefore, I am unable to use the app up to this point. I enrolled April 2023 and it is now November 2023 and it’s still stuck in Verifying Your Account screen. I begin to wonder how and what they did to my personal info. There is no way to cancel or recall enrollment. There is an absolute absence of customer service to call, email, or any to reach out. This app is an absolute failure of workflow design. Also, how can you simply not able to cancel and re-enroll?
Show less
90 day authentication
I don't know why, but I had been having an issue regarding this 90day authentication thing. I recently undergo with this authentication like at least two weeks ago and yet here again, asking for another 90 day authentication. It is not even a month yet. So basically, I can't log in into my account and do any transactions. My app is updated. So I don't see why is acting up like this? Just so annoying.🙄🙄🙄. Is there a way to fix this issue?
Show less
Unreliable
Everytime I open this app it always displays the message “We’ll be right back.” I don’t know when, maybe in a couple of years.
Feature Request
If you are a GCash retailer/vendor offering a service, it would be convenient to have a button on the transaction receipt that allows you to mark the transaction as 'claimed’ and has an optional field for remarks.
Cannot log in! Gcash australia
I cannot log in and it so frustrating because I still have money on my account, I’ve done everything from turning off my phone, uninstalll re install to no avail. Been trying to open my account for months. I will never use this e wallet again! 0 star!
Bring back the text confirmation on the registered dim
I am using gcash for my business. Now it’s getting hard to confirm the transaction because the sms is going to my app not on the phone that I gave to my staff. Please bring it back.
Can’t log in
The app was doing great but my account suddenly log out when i try to log it in then when I try again it doesn’t sent OTP and I can’t log in, still have some money left there. I’m hoping someone will assist me.
Can't receive OTP's here in Australia
We can't receive OTP's using Australian number. I created my gcash using Australian number 3 months ago and It got verified. I submitted a ticket 2 days ago, and still it didn't fix the issue. They told me that Gcash is only for Philippines prepaid only. Now my funds got stuck on my account that I don't have any access on it.
Show less
No support
I have never review an app before but Gcash made me do it.
I really had a bad experience of the customer care of Gcash and a complete nightmare.
They are incompetent and don’t really give a serious care to their customers.
Since May i tried to Verify my account to use the complete app, the first week every time i try to verify my account, i always get errors.
After the first week passed i tried again and until this day every verification i did got rejected or errors who made my verification a nightmare, i submitted maybe more than 10 Tickets to their customer support. Most of the time my tickets get close without any agent respond. To the few response i got, it was always a generic answer. Get better pictures of your ID then try again then they close the case.
The few agents who spoke to me was completely blind and respond to me with false resolution of my problem. Typically it was like this : Your ID don’t have ID number, Only false excuse and automatically closed my ticket.
If you are a not verified to gcash you are limited to the access, it has been more than a month and not a single customer service did their best to hp me. Good bye GCash!
I really had a bad experience of the customer care of Gcash and a complete nightmare.
They are incompetent and don’t really give a serious care to their customers.
Since May i tried to Verify my account to use the complete app, the first week every time i try to verify my account, i always get errors.
After the first week passed i tried again and until this day every verification i did got rejected or errors who made my verification a nightmare, i submitted maybe more than 10 Tickets to their customer support. Most of the time my tickets get close without any agent respond. To the few response i got, it was always a generic answer. Get better pictures of your ID then try again then they close the case.
The few agents who spoke to me was completely blind and respond to me with false resolution of my problem. Typically it was like this : Your ID don’t have ID number, Only false excuse and automatically closed my ticket.
If you are a not verified to gcash you are limited to the access, it has been more than a month and not a single customer service did their best to hp me. Good bye GCash!
Show less
