Incapable of doing its only job
There is no way this app has 5 star ratings from real people. I have problems with it every single day and I know it isn’t just me from reading these reviews and talking to others at work. When I open the app, there is about a 50% chance that the app will even load to get into the clock in screen, and if it does load, there is a 50% (probably less) chance that the clock in actually works. Usually it just greys out like it’s about to clock me in and just doesn’t. So, I have to reset my phone over and over (because if it greys out and the clock in doesn’t actually work and you reset the app to try again, the app won’t load) until it luckily decides to finally work. Usually when I’m at work I just give up and use our walk up computer to clock in/out (which begs the question, why does it load up flawlessly on the company computer but can’t on the phone?). However, when I’m working from home I have to sit for 20-30 minutes resetting my phone repeatedly in hopes that one of those times the app will both load up and clock me in. I gave up after over 20 minutes today and had to email our office lady to clock me in and adjust my time. It’s ridiculous how much time gets wasted by this garbage app that can’t even perform its only task.
Show less
Worse than the plague!
This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I'm not sure that there's anything that I can say about this app that's actually good. If you're thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there.
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Show less
Awful
One of the worst apps I’ve ever used. Takes forever to load to the main screen. Most of the time you can’t even get in it because it refuses to load. I’ve thought maybe it was just my connection sometimes but it isn’t… considering all of my co-workers have the same exact issue.
Slow
How do you make the worst performing slowest app in the app market worse? Release an update every other day so that when you try to use the app, you have to update it first.
This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I'm not sure that there's anything that I can say about this app that's actually good. If you're thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there.
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I'm not sure that there's anything that I can say about this app that's actually good. If you're thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there.
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Show less
Positive reviews have to be bots
I have used paychex flex for work for over 3 years, and it is without qualification the worst application that sees heavy usage in a modern workplace. The UI for every piece of its engagement platform actually seem to be intentionally designed to be counterintuitive at every possible level. For instance, tapping my pay is not how you get to paycheck history, for that you need to go to the dashboard. Time and attendance? No pto tab there. All of this fails to communicate just how glitchy flex is. Every single week the app breaks. We actually have taken to calling it “getting paychexed” as a shorthand, it is just that common. As I write this, attempting to open the app results in it telling me I am using an outdated version and that it should be updated, with a button that takes me to the app store, where it confirms the app has already been updated. The app is so poorly designed that I can only assume that any positive review has been paid for, generated via AI, or as a consequence of the extraordinary luck of using the app once without immediately encountering a glitch.
Show less
Horrible App Designed To Steal From Workers
It seems at every opportunity the app designers find ways to steal time from workers so they’re not compensated.
1. When you’re clocking in you press the button on the dashboard to clock in then it takes you to another screen with another clock in button in a different place which slows you down and another minute might elapse before you can clock in. Yet when you clock out you press one button and are clocked out instantly.
2. Similar to clocking in and out when you go on break/lunch it’s a single press to go on break yet multiple to clock back in once your break has finished.
3. App MUST be the absolute latest version or you can’t sign in and have to update before you can clock in. Depending on your network connection you’re now late.
4. When not clocked in the time in the app updates basically instantly with my phone clock. Yet if I’m clocked in and getting ready to clock out if the time ticks over on my phone it takes sometimes 30 seconds for the time to update in the app.
Paychex clearly cares more about business owners and perpetuating the greatest theft in world history, wage theft, than about actual hard working people.
1. When you’re clocking in you press the button on the dashboard to clock in then it takes you to another screen with another clock in button in a different place which slows you down and another minute might elapse before you can clock in. Yet when you clock out you press one button and are clocked out instantly.
2. Similar to clocking in and out when you go on break/lunch it’s a single press to go on break yet multiple to clock back in once your break has finished.
3. App MUST be the absolute latest version or you can’t sign in and have to update before you can clock in. Depending on your network connection you’re now late.
4. When not clocked in the time in the app updates basically instantly with my phone clock. Yet if I’m clocked in and getting ready to clock out if the time ticks over on my phone it takes sometimes 30 seconds for the time to update in the app.
Paychex clearly cares more about business owners and perpetuating the greatest theft in world history, wage theft, than about actual hard working people.
Show less
Slow, unreliable, day to day hassle
This app is abysmal. Since my job starting using Paychex about 6 months ago, we’ve had nothing but issues, complaints and messed up pay checks. Every single day I try to login to clock in for work, the app doesn’t load. It’ll some times be hours later before I can punch in. I have to have my boss adjust my times DAILY because of how inefficient the app is. It’s not the location, I’ve tried punching it at home, at work, and on the way to work and no matter where I am, the app never loads. It’s an unnecessary headache everyday making sure my hours are actually correct. I have to use a different app to make sure my hours are correct and then have my boss adjust the hours accordingly in Paychex. A postcard sent across the Atlantic on the Nina, Pinta or Santa Maria would arrive quicker in Europe than the Paychex app will take to load
Show less
THIS. APP. SSUUUUUUUCKSSS
I would give less than one star if I could. My company has been using this for a few years now and it seems like as more time goes on the worse this app gets. First the app wasn’t bad, maybe mediocre? Now it’s constantly glitching and freezing on me upon initial login. It can sometimes take 5 minutes for the app to even log you in and even then after that it’ll be frozen and won’t let me clock in or out so I’ll have to close it out wait another five minutes to try and log in for the same thing to happen. After a certain point it’s easier for me to just have the admin clock me in, which is about 50% of my clock in/outs in a week. The app allows you to request time off, which is nice, but the amount of time off available that is displayed is wildly inaccurate. So with that being said you have to keep track of how much PTO you have left, not a big problem, but it’s just another thing about it that could REALLY use some improvement.
Show less
Shamefully Terrible!
This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I'm not sure that there's anything that I can say about this app that's actually good. If you're thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there.
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Show less
Terribly slow
This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I’m not sure that there’s anything that I can say about this app that’s actually good. If you’re thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there.
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!
Show less
